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Overall score and ratings

9.4

Exceptional

9.4/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

8/10 Very good

Incredible place
Hotel itself is stunning. Huge facility with a lot of amenities. Unbeatable view of Fuji san from the room. I love the huge room and open air bath. Those alone make it worth every penny. I wish there was an option to leave off dinner for a lower cost. Sadly the meal was not very good.
Ashley, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verrrrrrrrrry nice hotel
DI, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

zsa zsa lae, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Love everything..the room, the Fuji san view was amazing!, the food, and the service. I think it’s better to rent a car so, you can go anywhere. There’s a supermarket near by, uniqlo and some other nice shops. One thing that wish they could do better is serve dinner quicker^^’ it takes from 18.20 till 20.00!! We were almost sleep at the table:D but the foods was great!! Some ppl might have time to enjoy but we were there with 2 kids :) Overall was great!! Thank you for such a wonderful time!
T, 3-night family trip
Verified Expedia guest review

8/10 Very good

Chase, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alison, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We are very pleased with the services and amenities provided. The food provided especially the dinners are very good. We also have a private room each time we had our dinner. We stayed in Yuraku Japanese style room with open bath. One thing to mention is the bathroom is really very cold when we shower. Its next to the open bath. If the door is made of other solid material rather than a glass door, it would not be so cold. Other than this, the room is perfect. The room is clean and has a nice view of Mt Fuji. A special mention to the staff who send my handcarry bag to my hotel in Tokyo. Left it at the hotel lobby when we checked out. The staff helped to find and couriered it to my next hotel. A big thank you. We also rented their kimonos. They are beautiful especially my toddler boy’s. He is very happy with it. Thank you for your hospitality. A great stay for all of us.
Soh, 2-night family trip
Verified Expedia guest review

8/10 Very good

Tsz Kwan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

Very relaxing with helpful staff. Hotel is quite large with many stairways so you can get lost exploring.
2-night family trip
Verified Expedia guest review