2/10 Poor
18 Aug 2021
We booked this hotel based on the images on Expedia. However, when we arrived we realized this hotel was a fraud. The pictures were misleading and the rooms looked nothing like that pictures. The rooms were filthy, never been cleaned, the furniture was broken. We told the hotel we wanted to cancel and would find another hotel for our stay. The hotel agreed to cancel the booking however on my credit card I see that we were still charged for this booking. I would like a full refund because we did not stay at this hotel and the listing on Expedia is misleading and fraudulent. I would never have been the hotel if the pictures were real. They used fake images on Expedia.
Idris, 5-night family trip
Verified Expedia guest review