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All properties in Santa Marta, Magdalena, Colombia
1 room, 2 adults

Best Western Plus Santa Marta Hotel, Santa Marta

3.5-star3.5 stars
Calle 24 No 3-65, Santa Marta, 470004, Colombia

3.5-star hotel with outdoor pool, near Parque de Los Novios
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great location. Large rooms, great roof top pool and lounge. Breakfast was fairly good…Dec. 13, 2019
  • The city Santa Marta is the best destination city I went in Colombia. This hotel is…Sep. 1, 2019

Best Western Plus Santa Marta Hotel, Santa Marta

from $69 CAD
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

What’s around Best Western Plus Santa Marta Hotel, Santa Marta

Landmarks

  • In Historic Center
  • Magdalena River - 1 min walk
  • Malpelo Fauna and Flora Sanctuary - 1 min walk
  • Old San Juan de Dios Hospital Museum - 6 min walk
  • Marina Santa Marta - 7 min walk
  • Bahia de Santa Marta - 8 min walk
  • San Juan Cultural Center - 8 min walk
  • Santa Marta Beach - 8 min walk

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 36 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 126 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available 24 hours) *

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 409
  • Conference space size (meters) - 38
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Blue Ribbon - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Best Western Plus Santa Marta Hotel, Santa Marta’s small print

Also known as

  • Best Western Plus Santa Marta
  • Best Western Plus Santa Marta
  • Best Western Plus Santa Marta Hotel Hotel
  • Best Western Plus Santa Marta Hotel Santa Marta
  • Best Western Plus Santa Marta Hotel Hotel Santa Marta

Policies

This property charges a mandatory Food and Beverage fee of 8%.

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Rollaway beds are available for COP 60000.0 per stay

Buffet breakfast is offered for an extra charge of COP 28000 for adults and COP 28000 for children (approximately)

Airport shuttle service is offered for an extra charge of COP 35000 per vehicle

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Plus Santa Marta Hotel, Santa Marta

  • Does Best Western Plus Santa Marta Hotel offer free cancellation for a full refund?
    Yes, Best Western Plus Santa Marta Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Best Western Plus Santa Marta Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Best Western Plus Santa Marta Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Best Western Plus Santa Marta Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Best Western Plus Santa Marta Hotel?
    You can check in from 3 PM to midnight. Check-out time is 1 PM.
  • Are there restaurants at or near Best Western Plus Santa Marta Hotel?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by Best Western Plus Santa Marta Hotel?
    Yes, a shuttle from the hotel to the airport is available. The charge is COP 35000 per vehicle.

Recent reviews

Superb 9.2 From 152 reviews

Very Good 8.0
Towels are very low quality ie. coarse. Bathroom is very small almost awkward in the toilet/sink area. Sullen unfriendly bartender in pool bar area
Marian, ca4 night romance trip
Exceptional 10.0
Lovely hotel in Santa Marta
Great spacious rooms. Best sunset pictures from the rooftop swimming pool. Close to beach and centre of town. Perfect breakfast, but unfortunately the National Park was closed during our stay.
jan, caRomance trip
Poor 2.0
Like to wait?
Went in an hour before check in for my reserved room. Ok it was not ready. That was 2 PM. Check in was at 3PM. I understood that. At 5:15 PM I was told they were still cleaning my room. Could not enter the room until 5:40.
Frederick, us1 night trip with friends
Exceptional 10.0
great hotel
This was a great hotel to stay at Santa Marta. This was a great location close to restaurants, bars and beaches. Staff was the most accommodating
us3 night trip
Very Good 8.0
BEST HOTEL FOR YOUR MONEY
Booked Best Western Santa Marta for 5 nights , I had a great experience , the service and the staff was excellent , special hello to Eric ( bartender ) pool side, he was great . I will go back to Santa Marta and will book with best western again. I will highly recommend this hotel to anyone that wants to stay there. Also the breakfast was very good
William, us5 night romance trip
Exceptional 10.0
Excellent choise
Our stay was outstanding.
Hernando, us2 night romance trip
Very Good 8.0
The hotel seems to be in a rough area when you arrive, but walk three blocks and you are in the heart of town (Parque de Los Novios). The service of the front desk left a lot to be desired, as we did not feel welcome by the staff when we arrived, but they warmed up. The pool on the roof is small, but cute. The hotel is new and clean. Breakfast is very good as well.
us2 night business trip
Very Good 8.0
New hotel in ok neighbourhood
Nice new hotel, friendly staff. Pool was great! Beds comfy, breakfast ok, there was a few teams staying & it seemed they ran out of a few items the 2nd morning by 8:30 am. Otherwise, good stay for 2 days.
Karen C, as2 night trip with friends
Exceptional 10.0
Sauf vendredi
À part vendredis car on a entendu de la musique venant de l’extérieur toute la nuit. On aurait pu nous offrir une compensation comme un déjeuner offert???
Serge, ca3 night trip
Very Good 8.0
Anbefalelsesværdigt
Dejligt og velfungerende hotel. Det ligger tæt gode spisesteder i nærheden af Novios parken. Fint poolområde på toppen - godt til afslapning. Rummeligt værelse og OK badeværelse (selv om der godt kunne være lidt mere plads ved siden af toilettet).
Anne-Marie, dk1 night trip

Best Western Plus Santa Marta Hotel, Santa Marta

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