HS HOTSSON Hotel Puebla

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Indoor pool
Indoor pool

Overview of HS HOTSSON Hotel Puebla

VIP Access

HS HOTSSON Hotel Puebla

4.0 star property
4-star hotel in Puebla with 2 restaurants and indoor pool

9.2/10 Superb

176 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $83
Price available on 08/12/2022
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Spa tub
  • Room service
  • Conference center
  • 4 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Angelopolis Commercial Center - 22 min drive
  • Zocalo Square - 21 min drive
  • Puebla Cathedral - 22 min drive
  • Val´Quirico - 18 min drive
  • Africam Safari - 43 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 25 min drive
  • Puebla–Cholula Tourist Train Terminal - 15 min drive

About this property

HS HOTSSON Hotel Puebla

HS HOTSSON Hotel Puebla puts you 5.8 mi (9.3 km) from Angelopolis Commercial Center. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Vitrales, one of 2 restaurants, which serves Mexican cuisine and is open for breakfast. This upscale hotel also features a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and restaurant.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 154 rooms
  • Arranged over 6 floors


  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (11 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi (speed: 25+ Mbps) and wired Internet access in rooms


  • Free covered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • 4 meeting rooms
  • Conference center (6458 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services


  • Terrace
  • Health club
  • An indoor pool
  • Spa tub


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps) and free wired Internet
  • Free local calls
  • Desk chair


  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features


Vitrales - This restaurant specializes in Mexican cuisine and serves breakfast only.
La Prieta - This fine-dining restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.
Sport Bar - Onsite bar. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 260 per person (approximately)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 27 to February 4:
  • Swimming pool


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG).


Only registered guests are allowed in the guestrooms.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Puebla Hotel
Crowne Plaza Puebla
HS HOTSSON Hotel Puebla Hotel
HS HOTSSON Hotel Puebla Puebla
Crowne Plaza Puebla an IHG Hotel
HS HOTSSON Hotel Puebla Hotel Puebla

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hector, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Luis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great all around
Great hotel , best restaurant ,but above all the best seevice by hotel personnel anywhere, and that says a lot i live in las vegas and have managed 5 hotels .
Luis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous and clean, new hotel. Staff was incredibly friendly and accommodating. Rooms were spacious. Only drawback was the lack of bottled water/mini fridge in the room.
Willians, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

The overall service is excellent, staff is incredible, good amazing and the hotel great.
2-night family trip
Verified Orbitz guest review

10/10 Exceptional

ALFREDO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pool would be wonderful for kids in the winter
A bit removed from the Zocalo but didn't mind as we were driving and it's easy to park in the pay parking garages for a cheap price. One thing I was surprised about was that there was no minibar or fridge (only available for suites), which in my opinion is fairly standard for 4 star hotels. The water of the pool was way too warm for 30 degree temperature (same temperature as the jacuzzi) but I can imagine being fantastic for winter visits. I was pleasantly surprised at the quality of food, both room service and breakfast buffet. I would recommend it for sure.
2-night family trip
Verified Hotels.com guest review