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Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Front of property
Indoor pool
Indoor pool
Indoor spa tub
Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property
4-star hotel with indoor pool, near Le Château Frontenac

8.2/10 Very good

1,742 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $169
Price available on 03/05/2023
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

Room options

About this area

What's nearby

  • In Old Quebec
  • Le Château Frontenac - 12 min walk
  • Quebec Cruise Terminal - 2 min drive
  • Quartier Petit Champlain - 10 min drive
  • Videotron Centre - 8 min drive
  • Laval University - 13 min drive
  • Montmorency Falls - 14 min drive
  • Aquarium du Québec - 21 min drive

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive
  • Quebec Palace Station - 9 min walk
  • Quebec Sainte-Foy Station - 23 min drive
  • Quebec, QC (XFY-Sainte-Foy Train Station) - 23 min drive

Restaurants

  • Restaurant La Grolla - 3 min walk
  • Sapristi - 3 min walk
  • Un Thé au Sahara - 4 min walk
  • Le Petit Coin Latin - 4 min walk
  • Pub St. Alexandre - 5 min walk

About this property

Hôtel Palace Royal

Hôtel Palace Royal offers a great location, putting you within a 15-minute walk of Le Château Frontenac. Guests can indulge in massages, and Beffroi Steak House serves breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences at this upscale hotel include refrigerators and microwaves. Fellow travelers say good things about the helpful staff and location.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms

Arriving/Leaving

  • Check-in time from 5:00 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Onsite self parking (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)
  • Children's menu

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference space (4502 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free wired internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Weekly housekeeping
  • In-room safe

Special features

Dining

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: CAD 100 per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately CAD 25–25 for adults, and CAD 15–15 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for CAD 15.0 per day
  • Rollaway beds are available for CAD 15.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Self parking costs CAD 26 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </p><p>Guests can rest easy knowing there's a smoke detector and a security system on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Does Hôtel Palace Royal offer free cancellation for a full refund?
Yes, Hôtel Palace Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hôtel Palace Royal?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal on 5 Mar 2023 start from CA $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hôtel Palace Royal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hôtel Palace Royal?
Yes, there's an indoor pool.
Are pets allowed at Hôtel Palace Royal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Palace Royal?
Yes. Self parking costs CAD 26 per day.
What are the check-in and check-out times at Hôtel Palace Royal?
You can check in from 5:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hôtel Palace Royal and nearby?
Hôtel Palace Royal has an indoor pool and a sauna, as well as a fitness center.
Are there restaurants at or near Hôtel Palace Royal?
Yes, there's an onsite restaurant, Beffroi Steak House. Nearby restaurants include Sapristi (3-min walk), Un Thé au Sahara (4-min walk), and Le Petit Coin Latin (4-min walk).
What's the area around Hôtel Palace Royal like?
Hôtel Palace Royal is in Old Quebec, a short 9-minute walk from Quebec Palace Station and 12 minutes' walk from Le Château Frontenac. Travelers say this hotel is in a good location.

Reviews

8.2

Very good

8.3/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

2/10 Poor

carol, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Marie-Esther, 1-night trip
Verified Hotels.com guest review

6/10 Good

Marius, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

boyke, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lyne, 1-night trip
Verified Hotels.com guest review

2/10 Poor

A Huge Disappointment!
The hotel was very disappointing. The check in line up was unacceptably long. After a long journey we had to line up for the better part of an hour to check in. They only had two staff on reception desk and well over twenty people waiting. The room service was non-functional. They claimed room service went to 9 pm but it stopped at 6:30 pm and the staff were rude. When we wanted to get our bags to leave to catch our train we had a long line for reception again and almost missed our train. Overall a very poorly run hotel. I have decided not to stay at any Jaro hotels.
Marcia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gordon, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joelle, 1-night trip
Verified Hotels.com guest review

6/10 Good

Jean-Baptiste, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bobbi, 3-night trip
Verified Hotels.com guest review