All properties in Guatemala City, Guatemala Department, Guatemala

Hotel San Carlos, Guatemala City

3.5-star hotel with outdoor pool, near U.S. Embassy in Guatemala

  • Free full breakfast, free WiFi, and free parking
$110 CAD

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Av. La Reforma 7-89, Zona 10, Guatemala City, 10010, Guatemala, Guatemala
  • Location is convenient to airport. Window wells do not replace windows and the bath room…

    Feb. 17, 2020

  • No hot water to take a shower. Up at 3am to go to the airport and there was no hot water.…

    Jan. 10, 2020

See all 76 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 25 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free airport shuttle
  • Health club

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Zona 10
  • U.S. Embassy in Guatemala - 1 min walk
  • Avenida La Reforma - 1 min walk
  • Embassy of Germany in Guatemala - 2 min walk
  • Embassy of Mexico in Guatemala - 3 min walk
  • The Village Shopping Center - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Bedroom
  • Double Room
  • Deluxe Suite
  • Deluxe Apartment, 1 King Bed with Sofa bed
  • Exclusive Apartment, 2 Bedrooms


Av. La Reforma 7-89, Zona 10, Guatemala City, 10010, Guatemala, Guatemala
  • In Zona 10
  • U.S. Embassy in Guatemala - 1 min walk
  • Avenida La Reforma - 1 min walk

What’s around


  • In Zona 10
  • U.S. Embassy in Guatemala - 1 min walk
  • Avenida La Reforma - 1 min walk
  • Embassy of Germany in Guatemala - 2 min walk
  • Embassy of Mexico in Guatemala - 3 min walk
  • The Village Shopping Center - 6 min walk
  • Aldawa Mosque - 6 min walk
  • Union Church of Guatemala - 9 min walk
  • Botanical Garden - 12 min walk
  • Torre del Reformador - 12 min walk
  • Plaza Fontabella Shopping Center - 12 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 15 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 25 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free airport shuttle (available 24 hours)*


  • No onsite parking
  • Free onsite self parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Health club

Working away

  • One meeting room


  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage


  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel San Carlos Guatemala City
  • San Carlos Guatemala City
  • Hotel San Carlos Hotel
  • Hotel San Carlos Guatemala City
  • Hotel San Carlos Hotel Guatemala City


This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel San Carlos does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Altuna (4-min walk), Brassica (6-min walk), and Porcino Pollo (7-min walk).
  • Yes, a free airport shuttle is available.
  • Hotel San Carlos has an outdoor pool and a health club, as well as a garden.
  • 10.0.Exceptional

    Exceptional service, lovely hotel in Zona 10

    We stayed at Hotel San Carlos for 3 nights. The hotel was very lovely, comfortable, clean and secure. The area by the pool was a great place to have drinks and snacks. Our room faced a busy road which we could hardly hear when the windows were closed. Most comfortable bed in our two months of travels. Great location for walking and exploring Zona 10. We also walked to Zona 1 to tour the cultural building and visit Plaza de la Conception. What made this hotel special was the exceptional customer service provided by everyone from the breakfast staff, cleaning, security and especially reception staff. When shuttle was 7 minutes late and we went to ask, the receptionist had already taken the initiative to call to make sure they were on their way!

    Marc, 2 night romance trip, Feb. 19, 2019

    Verified guest review

  • 8.0.Very Good

    Very welcoming staff from airport pickup and delivery the following day, to reception, a complimentary drink upon arrival, free breakfast a la carte, and warm serving staff. I would highly recommend this hotel to travellers.

    1 night trip, Feb. 10, 2019

    Verified Travelocity guest review

  • 8.0.Very Good

    It was quaint. Needed to stay the night in the city before driving. Very secure, which was my main concern. Not incredibly lavish but great for what we needed. The person who checked us in was amazing had great suggestions and was extremely helpful.

    1 night trip with friends, Feb. 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Guatemala City is no faerie kingdom. Enter the gates of the Hotel San Carlos, a shuttle-drive away from the airport, and one is enveloped in a mansion-like atmosphere of warm, professional attention. Smiles and support from staff, nearby banking and restaurant options, and the US embassy down the street combine with a charming garden, complete with humming birds and jungle flora. A unique, protective place.

    1 night trip, Mar. 12, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    In a safe area of Guatemala Vity. Near the US embassy.

    1 night trip, Mar. 1, 2020

    Verified Orbitz guest review

  • 6.0.Good

    The room we received was outdated. The electricity was outdated and shorted my phone charger. The staff was as helpful as they could be and tried to accommodate but had limited resources. Don’t bother looking for good food at the property as it was very mediocre. The drinks were good. The pool is really for show and the birds. Overall, it was disappointing but I worked with it.

    SMB, 2 night trip, Feb. 14, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    Check in was very smooth and the reception was very helpful with answering any questions we had.

    1 night trip with friends, Feb. 6, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    Quiet, super clean the staff was so Friendly, good food too

    1 night family trip, Jan. 28, 2020

    Verified Orbitz guest review

  • 6.0.Good

    Outside Appearance is Deceiving

    The public spaces of this hotel are beautiful, but room #9 was very disappointing. Bad lighting (only 2 wall sconce fixtures by the beds, and in the bathroom); needed at least another lamp on the desk. Shower was a disaster! Horrible water pressure and fluctuating temperature. Needed new fixtures. Outside door to room was filthy. No elevator, and no bellman to help with bags. Got a room on ground floor, but still several steps up and down to get there. They wanted to put me on the 4th floor, and I had 2 large suitcases! Service is pretty good, but front desk English speaking is spotty. Positives: free airport shuttle on demand, decent breakfast buffet, beautiful garden. I did report the shower and lighting issues to the front desk. Hope they will start inspecting all rooms for deficiencies like these.

    Penelope L, 1 night trip with friends, Jan. 15, 2020

    Verified guest review

  • 10.0.Exceptional

    Great stay!

    I had a great stay at Hotel San Carlos and don't have any complaints.

    3 night trip, Dec. 11, 2019

    Verified guest review

See all 76 reviews