Hotel San Carlos

Photo gallery for Hotel San Carlos

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Overview of Hotel San Carlos

VIP Access

Hotel San Carlos

3.5 star property
3.5-star hotel in Guatemala City with outdoor pool and restaurant

8.6/10 Fabulous

157 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is CA $133
Price available on 10/30/2022
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Zona 10
  • Paseo Cayala - 13 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 28 min drive
  • Airport shuttle (surcharge)

About this property

Hotel San Carlos

3.5-star hotel in the heart of Zona 10
At Hotel San Carlos, you can look forward to free full breakfast, a roundtrip airport shuttle, and a terrace. The onsite restaurant, Restaurante San Carlos, features international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Coffee/tea in the lobby, tour/ticket assistance, and a front desk safe
  • Luggage storage and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel San Carlos include perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms


  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features


Restaurante San Carlos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of GTQ 120 per room (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Does Hotel San Carlos offer free cancellation for a full refund?
Yes, Hotel San Carlos does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel San Carlos?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Hotel San Carlos on 30 Oct 2022 start from CA $133, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel San Carlos?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel San Carlos?
Yes, there's an outdoor pool.
Are pets allowed at Hotel San Carlos?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel San Carlos?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel San Carlos?
Yes, an airport shuttle is available. The charge is GTQ 120 per room one-way.
What are the check-in and check-out times at Hotel San Carlos?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel San Carlos and nearby?
Hotel San Carlos has an outdoor pool and a health club, as well as a garden.
Are there restaurants at or near Hotel San Carlos?
Yes, Restaurante San Carlos offers international cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Altuna (4-min walk), Casa Carmela (6-min walk), and Brassica (6-min walk).
What's the area around Hotel San Carlos like?
Hotel San Carlos is in Zona 10, a short 1-minute walk from Avenida La Reforma and 3 minutes' walk from Embassy of Mexico in Guatemala. Travelers say the area is walkable and good for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Julie, 1-night trip
Verified guest review

10/10 Exceptional

Property is clean and quiet, within walking distance to US Embassy which is very convenient. While our room did not have the best view I was satisfied with the comfortable beds and friendly employees. Being a Silver Expedia member I received my free drink coupon on check in and also was given free breakfast coupons. The free breakfast is good, several items to choose from on the menu. Also, for an additional price you can add on something like bacon with no problem. You can also order an a la carte breakfast and pay for it if nothing on the free menu interests you. The hotel gave me the impression of an old Victorian mansion, the architecture was gorgeous and the furnishings beautiful. The gardens and pool area are nice, however the pool is small really there just to enhance the gardens around it so if hoping to swim there it might not be what you are looking for. They have an exercise room on the second floor and it had a nice variety of machines for working out. The staff in the kitchen were wonderful and the food was delicious. Definitely get the apple pie with ice cream, you won't regret it! The restaurant is open to guests of the hotel only, and the several times we ate there we were pretty much the only ones. If visiting the Embassy again in the near future, I would definitely go back!
Michele, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very close and convenient to the airport
Claudia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sixto, 1-night business trip
Verified guest review

10/10 Exceptional

The best customer service I ever had. Comfortable rooms and bed. Very tranquil.
James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Service is very good
roland, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Claro que volveremos, nos encanto!
El hotel esta muy bonito, habitaciones comoda y personal profesional y amistoso. Somos un grupo de 5 y estaremos en Guatemala por 13 dias y empezamos por la capital y encantados con este hotel. Se los recomiendo, la recepcionista muy amable y nos ayudo a conseguir taxi privado para nuestro siguiente destino en Antigua. Claro que volveremos!
Heysell M, 2-night family trip
Verified guest review

10/10 Exceptional

I like how secure it was inside the property.
Jerson, 1-night business trip
Verified Expedia guest review

8/10 Very good

Olga, 1-night trip
Verified Expedia guest review

2/10 Poor

Lady at front desk very rude I pay for king size bed and I got small bed
Jorge, 1-night trip with friends
Verified Expedia guest review