Elegancy Sansabai Hotel, Phuket

It is difficult to understand how you can have a really bad customer service in Thailand. Since we arrived to the hotel the receptionist was extremely rude. Later we asked for advices for dinner and again she was rude. But the most incredible thing was that after a heavy rain in Phuket we get dirty with all the water in the streets and we decided to take a shower. At the check out they wanted us to pay for laundry service to clean the towels. Does that mean that they never clean their towels? So watch out if you decide to use their towels.

not bad not bad

From urine found throughout the bathroom and seminal fluid in the bed on arrival and a desk clerk that didn't care, this place is not worth it. It's not only dirty and not worth the price it's posted at. There are many hotels and hostels in the local area that could accommodate to your needs instead.

Very close to Bangla Road and the beach, could hear street noises during the night. Breakfast was ok, selection of some hot and cold dishes and fruits. The room was the right size, clean, with a small balcony, however the bed was very firm.

I would say it is the WORST experience and stay I ever had, staffs were already rude but being verbally ABUSE is not acceptable! I arrived and saw a sign saying no hotwater supply, since I hv to take shower n go out to work later. I requested a room with hotwater, staff asked me to go up and check my room by myself. I did. And then came down with my luggage again. i was provided a room with hotwater but I was asked if I made the previous room wet... I am like I am doing their job. I was given room 310 and was told to repack everything and change to room 412 on the next day. On the next day, I was told that reception will call me at 12pm then I can more to new room. I changed my personal schedule and waited till 12pm. No one called me, I went down with my luggage at 1pm, I was told that my room is no longer 412, it's a better room 504, but I have to wait untill it is cleaned. I pushed back because I really need a room instead of waiting at the lobby, staff went up and checked n gave me 504 finally. I went up, that was not a better room, the working chair is worse than the first room I had, the room is smelly, lights is dark and one lights is broken, desk with ants! I called and requested a chair with back as I have to sit at the desk and work on computer, 30mins later, I was sent the same chair. Staff was impolite, threaten me by saying "madam are you crazy! you are abnormal!" when I called down and said why I am having the same chair?! no space to tell the rest here