Hanoi Emerald Waters Hotel & Spa

Photo gallery for Hanoi Emerald Waters Hotel & Spa

Primary image
Suite, Balcony | Terrace/patio
Suite, Balcony | Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of Hanoi Emerald Waters Hotel & Spa

Hanoi Emerald Waters Hotel & Spa

4.0 star property
Luxury hotel with spa, near Hoan Kiem Lake

9.4/10 Exceptional

849 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
  • Bar
  • Spa
The price is CA $72
Price available on 10/04/2022
Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Library
  • Lobby fireplace
  • Front desk safe
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 3 min walk
  • St. Joseph's Cathedral - 2 min drive
  • Hanoi Opera House - 5 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 44 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)

About this property

Hanoi Emerald Waters Hotel & Spa

4-star luxury hotel in the heart of Old Quarter
A roundtrip airport shuttle, a library, and dry cleaning/laundry services are just a few of the amenities provided at Hanoi Emerald Waters Hotel & Spa. Treat yourself to a deep-tissue massage, a body treatment, or a body scrub at EF Massage & Spa, the onsite spa. The onsite restaurant, Salmon Run, features international cuisine and happy hour. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), concierge services, and coffee/tea in the lobby
  • Tour/ticket assistance, express check-out, and an elevator
  • Luggage storage, express check-in, and massage treatment rooms
  • Guest reviews speak highly of the walkable location
Room features
All 50 individually decorated rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Cribs/infant beds, electric kettles, and daily housekeeping

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Crib/infant bed (surcharge)

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 230000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of VND 412000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Cribs/infant beds are available for VND 10.00 per night
  • Airport shuttle service for children up to age 12 costs VND 412000 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Hanoi Emerald Waters Hotel & Spa offer free cancellation for a full refund?
Yes, Hanoi Emerald Waters Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hanoi Emerald Waters Hotel & Spa?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Hanoi Emerald Waters Hotel & Spa on 4 Oct 2022 start from CA $72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hanoi Emerald Waters Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hanoi Emerald Waters Hotel & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hanoi Emerald Waters Hotel & Spa?
Sorry, there's no onsite parking at Hanoi Emerald Waters Hotel & Spa.
Is airport shuttle service offered by Hanoi Emerald Waters Hotel & Spa?
Yes, an airport shuttle is available. The charge is VND 412000 per vehicle one-way.
What are the check-in and check-out times at Hanoi Emerald Waters Hotel & Spa?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hanoi Emerald Waters Hotel & Spa and nearby?
Hanoi Emerald Waters Hotel & Spa has a spa.
Are there restaurants at or near Hanoi Emerald Waters Hotel & Spa?
Yes, Salmon Run offers international cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Black Jack's (3-min walk), Hanoi Coffee station (3-min walk), and Sen Trang An Vietnamese Restaurant (3-min walk).
What's the area around Hanoi Emerald Waters Hotel & Spa like?
Hanoi Emerald Waters Hotel & Spa is a short 3-minute walk from Thang Long Water Puppet Theatre and 3 minutes' walk from Hoan Kiem Lake. Travelers say the local area is very walkable perfect for sightseeing.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.7/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

You could travel the rest of your life and not find more friendly, and helpful staff - all who are ready to go the extra mile for you. The location is in the heart of all the activity of the Old Hanoi Quarter. An easy walk to cafes, restaurants and shopping. Comfortable beds, a very pleasant breakfast experience. On my next trip, I won't even consider staying anywhere else.
Reid, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome Hotel!
The room was so comfortable, great A/C, minimal noise, that we had a great nights sleep. The location ia great and the hotel staff was very friendly. The breakfast is not spectacular but it good enough for a long stay.
Anthony, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very accessible to nearby attractions. the hotel is clean, however the shower head can be improved.
Wen Xuan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Alan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
Scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendliest place helpful in every way
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.
Nilgul, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Slavik, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, good location, staff was super friendly and helpful, good breakfast. Great for a couple of nights.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very good

Okay but disappointing.
Our stay was okay however the water in our bathroom had a weird smell. Room 601. It was very difficult to use it to clean your face or even gargle with it. We were force to buy mineral water just to able to do our normal stuff.
Ellie Floyd, 1-night family trip
Verified Hotels.com guest review