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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Hanoi Emerald Waters Hotel & Spa, Hanoi

4-star4 stars
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000, Vietnam

Luxury hotel with spa, near Thang Long Water Puppet Theatre
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Cleanliness
Clean
Vibe
Awesome vibe
Room
Great room

Hanoi Emerald Waters Hotel & Spa, Hanoi

from $71 CAD
  • Family Quadruple Room
  • Deluxe Double Room
  • Deluxe Family Room
  • Honeymoon Suite, City View
  • Junior Twin Room
  • Family Room, City View
  • Junior Double Room
  • Suite, Balcony
  • Deluxe Twin Room
  • Deluxe Double Room - No Breakfast

What’s around Hanoi Emerald Waters Hotel & Spa, Hanoi

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 11 min walk
  • Ho Chi Minh Mausoleum - 34 min walk
  • Ngoc Son Temple - 4 min walk
  • St. Joseph's Cathedral - 12 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 37 min drive
  • Hanoi Long Bien Station - 17 min walk
  • Hanoi Railway Station - 28 min walk
  • Hanoi Van Dien Station - 11 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Things to enjoy
  • Fireplace
  • Individually decorated
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Hanoi Emerald Waters Hotel & Spa, Hanoi’s small print

Also known as

  • Hanoi Emerald Waters Hotel
  • Hanoi Emerald Waters
  • Hanoi Emerald Waters Hotel
  • Hanoi Emerald Waters & Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel
  • Hanoi Emerald Waters Hotel & Spa Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of VND 230000 per person (approximately)

Cribs/Infant beds are available for VND 10.00 per night

Airport shuttle service is offered for an extra charge of VND 412000 per vehicle (one-way)

Airport shuttle service for children up to age 12 costs VND 412000 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hanoi Emerald Waters Hotel & Spa, Hanoi

  • Does Hanoi Emerald Waters Hotel & Spa offer free cancellation for a full refund?
    Yes, Hanoi Emerald Waters Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hanoi Emerald Waters Hotel & Spa?
    Sorry, there's no parking at Hanoi Emerald Waters Hotel & Spa.
  • Are pets allowed at Hanoi Emerald Waters Hotel & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hanoi Emerald Waters Hotel & Spa?
    You can check in starting at 2:00 PM. Check-out time is noon.
  • Are there restaurants at or near Hanoi Emerald Waters Hotel & Spa?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by Hanoi Emerald Waters Hotel & Spa?
    Yes, an airport shuttle is available. The charge is VND 412000 per vehicle one-way.

Recent reviews

Exceptional 9.6 From 631 reviews

Exceptional 10.0
Great stay in Old Quarter
Excellent hotel and location in the Old Quarter. Super friendly staff were very helpful in all aspects.
Robert, ca1 night trip with friends
Very Good 8.0
Very helpful & friendly staff.
ca3 night romance trip
Exceptional 10.0
It was so good our experience at this hotel. Since we arrive their friendly staff welcome us. They are super attentive. Very kind, nice and helpful all the way in our stay at Hanoi.
Guillermo Israel, ca5 night romance trip
Exceptional 10.0
Amazing staff and hotel
We loved the staff, everyone was super friendly and kind. Great location, away from the beer district and the hotel was very clean and breakfast was great too! Next time I come back to Hanoi, I know where I will be staying.
Kyung Ah, ca3 night trip with friends
Exceptional 10.0
Amazing hotel in Hanoi!
Excellent stay! Great location and service!
Huy, ca1 night family trip
Exceptional 10.0
It was amazing! The staff are so friendly and helpful! Would most definitely stay here again!
Elizabeth, ca1 night trip
Exceptional 10.0
Worth Every Penny
It was very one of the best hotel I stayed with. The hospitality of all the staff is commendable. Breakfast buffet is delicious.
Jefferson, ca5 night family trip
Very Good 8.0
Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
Scott, vn1 night trip
Exceptional 10.0
Friendliest place helpful in every way
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.
Nilgul, us2 night trip
Very Good 8.0
Okay but disappointing.
Our stay was okay however the water in our bathroom had a weird smell. Room 601. It was very difficult to use it to clean your face or even gargle with it. We were force to buy mineral water just to able to do our normal stuff.
Ellie Floyd, ph1 night family trip

Hanoi Emerald Waters Hotel & Spa, Hanoi

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