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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel with 24-hour fitness, near Rush University Medical Center

Choose dates to view prices

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom
Reception
Standard Room, 1 Double Bed, Accessible, Non Smoking
VIP Access

Reviews

8.2 out of 10
Very good
Nestled in the heart of West Loop, Hotel Chicago West Loop offers an inviting retreat with shopping on site and a 24-hour gym to stay active. Connect to free WiFi, unwind in the lobby with coffee/tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Popular amenities

  • Gym
  • 24/7 front desk
  • Parking available
  • Free WiFi
  • Air conditioning
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • 24-hour fitness center
  • Self parking
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • ATM/banking services
  • Vending machine
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
The current price is CA $163
CA $191 total
includes taxes & fees
Apr 28 - Apr 29

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Double Bed
American cuisine

Crowne Plaza Chicago West Loop by IHG

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,017 reviews
The price is CA $169
CA $199 total
includes taxes & fees
May 27 - May 28
Crowne Plaza Chicago West Loop by IHG
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About the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612

What's nearby

  • Rush University Medical Center - 5 min walk - 0.5 km
  • United Center - 9 min walk - 0.8 km
  • University of Illinois Chicago - 11 min walk - 1.0 km
  • Millennium Park - 4 min drive - 4.5 km
  • McCormick Place - 6 min drive - 6.6 km

Getting around

  • Chicago Midway Airport (MDW) - 26 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive
  • Chicago, IL (PWK-Chicago Executive) - 43 min drive
  • Chicago, IL (DPA-Dupage) - 47 min drive
  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Chicago Clybourn Station - 4 min drive
  • Chicago Union Station - 28 min walk
  • Illinois Medical District Station - 7 min walk
  • Polk Station (Pink Line) - 10 min walk
  • Ashland Station (Green Line) - 11 min walk

Restaurants

  • ‪Billy Goat Tavern & Grill - ‬6 min walk
  • ‪Brekkie & Bake Shop - ‬12 min walk
  • ‪Dr. Murphy's Food Hall - ‬9 min walk
  • ‪Sinha Elegant Cuisine - ‬11 min walk
  • ‪Harold's Chicken Shack - ‬7 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel Chicago West Loop, SureStay Collection by Best Western puts you in a great location, within a 15-minute walk of United Center and University of Illinois Chicago. A 24-hour fitness center and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the comfortable beds and helpful staff. Public transportation is just a short walk: Illinois Medical District Station is 7 minutes and Polk Station (Pink Line) is 10 minutes.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 115 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (1 total, up to 25 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Secured onsite self parking (USD 35 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Water dispenser

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • 24-hour fitness center
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 48
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Portable shower seat
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Parking

  • Secured self parking costs USD 35 per night with in/out privileges

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
Property Registration Number 60612

Also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

Are pets allowed at Hotel Chicago West Loop, SureStay Collection by Best Western?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Chicago West Loop, SureStay Collection by Best Western?

Yes. Self parking costs USD 35 per night. Parking spots may be limited.

What are the check-in and check-out times at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (5-min drive) is nearby.

What is there to do at Hotel Chicago West Loop, SureStay Collection by Best Western and nearby?

Maintain your daily exercise routine at the 24-hour gym.

What's the area around Hotel Chicago West Loop, SureStay Collection by Best Western like?

Hotel Chicago West Loop, SureStay Collection by Best Western is a short 7-minute walk from Illinois Medical District Station and 9 minutes' walk from United Center. Travelers recommend the hotel for its walkable location.

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Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Parking
Location
Concerts
Bathroom
Restaurant
Events
Lobby

What guests liked

  • The property is close to many good restaurants and shops, making it a convenient and enjoyable dining experience. (4 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

All was great except for a few people on our floor were obnoxious and came on the hotel that way; staff did come up to settle them down and all was good
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient location 35 minutes walk from Union station 7 minutes walk to United Center very safe andceasy walk
Lina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alec, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value

An older Hotel that is completely done over. Clean and neat. A clean comfy bed, a nice size work/ snacking counter and hard floors ( got to love it!) no filthy carpet. An amazing value. Exceptional service, they are accommodating. 3 blocks to Rush- 5 blocks to United Center.
Gordon, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was clean and comfortable, with reasonable pricing for parking. And the staff was great!
Michael, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Homebase for Wanderers

Really well kept, friendly staff and decently quiet apart from the renovations happening on my final day, though that type of construction wouldn’t be a regular occurrence. Well situated on the near side of West Loop, good transit connections, especially to South Loop. Room was perfect for 1-2 people, clean with a full refrigerator, safe, microwave, TV- all updated and managed interiors. Spent much of my time away from the building and area, but travel back was never too long and it felt nice to crash at after a long day. Can’t comment on the breakfast/other amenities, but I have no complaints with my stay.
Gavin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Anandram Sivasubramanian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ikechukwu, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel to stay at in Chicago
Ike, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Good clean boutique hotel, needs better parking

The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.
Matt, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff
Robert, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Sad

The hotel was disgusting loud guest room was filthy and had black mold in the bathroom a absolute waste of money and was embarrassing taking my fiance to we couldn’t wait to leave
Cody, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasmine, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good News and Bad News

Bad News during our 3-day stay: * The TV signal repeatedly went out, and only certain channels worked. * When I tried to call the front desk the room phone would not connect. * My key worked the first time I used it, but then failed. I got a new key, which also didn't work. * Shower head was too high, pointed toward wall, and not adjustable, with mediocre pressure. * The room is very small and the room heater was noisy (February stay). * The breakfast was advertised as continental, but they must be referring to a pretty small continent. They offered apples, fruit cocktail, oatmeal, pop-tarts and juice. * The neighborhood is not great, but we had no issues during our three day stay. The location is very convenient to the United Center. * They had a fridge in the lobby with sodas for sale, but no bottled water. When my wife asked for water, the desk clerk invited her to walk down the street to a gas station. Good News: * On our last day, they brought towels promptly on request. * Price is appropriate for the location and quality. * Self-parking was convenient and only $25 per day. * The breakfast included the best coffee machine of any hotel I have stayed in - it featured lattes, cappuccinos, and espressos in regular, chocolate and vanilla. Worked perfectly and with high quality.
Rick, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peaceful retreat

They made me feel like I was at home. Very friendly , yet professional. If I’m in that area again, I will look forward to staying there.
Jacqueline, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing

Check-in time 2 1/2 hours. As a waiting time is getting longer there were more and more customers coming into the lobby. And we asked the staff how come other people who came after us getting their room before us and then they said they’re trying to accommodate mine and my friends room closer to each other in the same floor, which we requested so we waited. My friend got a room about half an hour before I did and our room were on the same floor, but it was the end to the the other end. Finally, I check into my room and it was clearly they just finished cleaning or whatever but the bathroom floor was wet. It was actually slippery and could be hazard. The staff offered free drinks and snacks since we were waiting in the lobby for so long so that was a nice gesture, but I honestly didn’t appreciate their words that only sounded to me, just an excuse for example they said there were group of people who checked out after 2 o’clock, I mean, I do not understand how that could be an excuse for the customers who booked for their various purposes need that room that very day with proper check in process.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zachary, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 2-night family trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

4/10 Fair

The king bed was not very comfortable at all
1-night trip
Verified Hotels.com guest review

8/10 Very good

Quaint hotel for a single night stay. Great proximity for a United Center event
Lori, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Mevlida, 2-night trip
Verified Expedia guest review

2/10 Poor

Madeline, 1-night trip
Verified Expedia guest review