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1 room, 2 adults

The Grand at Moon Palace - All Inclusive, Cancun

4.5-star4.5 stars
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500, Mexico

Cancun beachfront property with 10 restaurants, golf course
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Fabulous8.6
  • Bad Room service ..never received service i requested.. had to request for bottle of…Jan. 22, 2019
  • I was disappointed to know that the transfers from the airport to the hotel and back were…Jan. 3, 2019
251See all 251 Hotels.com reviews
From 5,208 reviews

TripAdvisor Traveller Rating

The Grand at Moon Palace - All Inclusive, Cancun

from $1 083 CAD
  • from $1 083 CAD
  • Grand Room, Jetted Tub, Resort View
  • Grand Room, Jetted Tub, Garden View
  • Grand Swim Up Suite
  • Presidential Suite, 2 Bedrooms, Jetted Tub
  • Family Room, 2 Bedrooms

What’s around The Grand at Moon Palace - All Inclusive, Cancun

Landmarks

  • On the beach
  • Ventura Park Cancun - 8 mi / 12.9 km
  • Cancun Country Club - 9 mi / 14.5 km
  • El Rey Ruins - 13.5 mi / 21.7 km
  • Maya Cancun Museum - 13.4 mi / 21.6 km
  • Dubai Palace Casino - 13.4 mi / 21.6 km
  • Galenia Hospital - 13.5 mi / 21.7 km
  • Plaza Las Americas - 13.7 mi / 22.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Free self parking
  • Free valet parking

At a glance

Key facts

Size

  • 1,316 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 6 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Spa services on site
  • Playground on site
  • Scuba diving on site
  • Nightclub
  • Free water park access
  • Waterslide
  • Lazy river
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 32630
  • Conference space size (meters) - 3031
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 2017
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch Smart TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Grand at Moon Palace - All Inclusive, Cancun’s small print

Also known as

  • Moon Palace Grand All Inclusive Cancun
  • Grand Moon Palace All Inclusive Cancun
  • Grand Moon Palace All Inclusive All-inclusive property

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 251 reviews

The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
Great vacation at the Grand Moon Palace
Our trip was amazing. The friendliness of the staff was the best I have experienced. Great resort with nice rooms, and great pools. The kids loved the waterpark, bowling alley, the food and the hot tub in the room. We will definitely be back to a palace resort
Tanya, ca5 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Poor2.0
The Grand moon palace 2018
All restaurants were over booked. We didn’t get our choice on where to eat . Compared to 5 years ago the service has significantly dropped in standard. The booking advisor gave us wrong advice just to make extra money. We felt like everything we did staff were out to make more money . Very annoying when staff need remind you of tip. Public relations staff very slow to deal with . Resort credits is a scam you end up paying the tax for activity which equates to price of activity outside of resort. Hotel advertised as family friendly- however resuturant did not show this rather than taking us in they diverted us to different places. Facility was lovely and that where it stopped.
Saad, caFamily trip
The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
Excellent Stay
This is a marvelous place for families with younger children, who still want a taste of luxury. They strike an amazing balance, and do so deftly.
Abigail, us4 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
Outstanding dream destination
The grand at moon palace is what dream holidays are made off, hotel rooms are massive and well equipped, spotless in every way, the resort has the best and biggest selection of food I have ever seen at an all inclusive resort, some of the restaurants are unbelievable, tonnes to do, WiFi is great even works on the beach, the main positive about this resort I would say is the staff who work there they literally cannot do enough for you so polite and friendly everywhere, only negative is the beach which isn’t bad but also isn’t great but don’t let that put you off as the rest of the resort is a dream
Harry, gb10 night romance trip
The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
The grand at moon palace
Great hotel!!
Deborah, gbRomance trip

See all reviews

The Grand at Moon Palace - All Inclusive, Cancun

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