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1 room, 2 adults

The Grand at Moon Palace - All Inclusive, Cancun

5-star5 stars
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500, Mexico

Cancun beachfront hotel with 10 restaurants, golf course
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Fabulous8.6
  • The hotel was very clean and the staff were amazing! We did have a slight issue with…Jan. 23, 2019
  • We just returned from Grand Moon Palace, and very much enjoyed our stay. Beautiful…Jan. 23, 2019
308See all 308 Hotels.com reviews
From 5,991 reviews

TripAdvisor Traveller Rating

The Grand at Moon Palace - All Inclusive, Cancun

from $897 CAD
  • Grand Room, Jetted Tub, Resort View
  • Grand Room, Jetted Tub, Garden View
  • Grand Swim Up Suite
  • Presidential Suite, 2 Bedrooms, Jetted Tub
  • Family Room, 2 Bedrooms

What’s around The Grand at Moon Palace - All Inclusive, Cancun

Landmarks

  • On the beach
  • Ventura Park Cancun - 8 mi / 12.9 km
  • Cancun Country Club - 9 mi / 14.5 km
  • Delfines Beach - 12.2 mi / 19.6 km
  • El Rey Ruins - 13.5 mi / 21.7 km
  • Aquaworld - 14.6 mi / 23.4 km
  • Maya Cancun Museum - 13.4 mi / 21.6 km
  • Dubai Palace Casino - 13.4 mi / 21.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Free self parking
  • Free valet parking

At a glance

Key facts

Hotel size

  • This hotel has 1,316 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 6 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Spa services on site
  • Playground on site
  • Scuba diving on site
  • Nightclub
  • Free water park access
  • Waterslide
  • Lazy river
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 32630
  • Conference space size (meters) - 3031
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 2017
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch Smart TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at The Grand at Moon Palace - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The Grand at Moon Palace - All Inclusive, Cancun’s small print

Also known as

  • Moon Palace Grand All Inclusive Cancun
  • Moon Palace Grand All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive Cancun
  • Cancun The Grand at Moon Palace - All Inclusive Hotel
  • The Grand at Moon Palace – All Inclusive
  • The Grand at Moon Palace All Inclusive
  • Grand Moon Inclusive Cancun
  • Grand Moon Palace All Inclusive Cancun
  • Grand Moon Palace All Inclusive Hotel Cancun
  • Grand Moon Palace All Inclusive Hotel
  • Grand Moon Palace All Inclusive Cancun
  • Grand Moon Palace All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive
  • The Grand at Moon Palace - All Inclusive Cancun

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 308 reviews

The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
Great place
, ca6 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Fair4.0
Not so good ..
Bad Room service ..never received service i requested.. had to request for bottle of water 3times for an hour but never got it..not enough towels.. hotel is big so had to use golf carts wherever you go ..need extra time to wait for the golf carts .. room and the lobby is far away not very convenient.. hotel shop charged me for something I didn’t buy.. went to the front desk and actually they make me go to the shop to figure it out and get it reimbursed.. had to spend my valuable time making complain instead enjoying my vacation.
, ca5 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Very Good8.0
An ok stay
I was disappointed to know that the transfers from the airport to the hotel and back were not included in the “all inclusive” rate. I had to pay for that additionally. 3 water slides were open, however, only 1 was suitable for my 8 year old who is taller than 1.20m . The water park was one of the reasons why we chose this hotel. The game and interactive rooms were fun for the kids. The service in the ‘A la cart’ restaurants was slow, and didn’t always bring all what we had ordered. I should say that the “express service” to anything we needed in the room was excellent. Timely and accurate. As well as, the shuttle service within the resort. In general, it was just an OK stay. Unfortunately, I had higher expectations for the price I paid.
, ca5 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Exceptional10.0
Great vacation at the Grand Moon Palace
Our trip was amazing. The friendliness of the staff was the best I have experienced. Great resort with nice rooms, and great pools. The kids loved the waterpark, bowling alley, the food and the hot tub in the room. We will definitely be back to a palace resort
Tanya, ca5 night family trip
The Grand at Moon Palace - All Inclusive, Cancun
Poor2.0
The Grand moon palace 2018
All restaurants were over booked. We didn’t get our choice on where to eat . Compared to 5 years ago the service has significantly dropped in standard. The booking advisor gave us wrong advice just to make extra money. We felt like everything we did staff were out to make more money . Very annoying when staff need remind you of tip. Public relations staff very slow to deal with . Resort credits is a scam you end up paying the tax for activity which equates to price of activity outside of resort. Hotel advertised as family friendly- however resuturant did not show this rather than taking us in they diverted us to different places. Facility was lovely and that where it stopped.
Saad, caFamily trip

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The Grand at Moon Palace - All Inclusive, Cancun

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