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City Suites Playa del Carmen

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Superior Room | In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/patio
Superior Room, 2 Double Beds | In-room safe, desk, blackout drapes, iron/ironing board

Overview of City Suites Playa del Carmen

City Suites Playa del Carmen

3.0 star property
3-star hotel with outdoor pool, near Quinta Avenida

8.6/10 Fabulous

363 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchen
  • Air conditioning
Map
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
For families
  • Children stay free
  • Kitchen
  • Private bathroom
  • Separate sitting area
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 19 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Playacar Golf Club - 7 min drive
  • Mamitas Beach - 12 min drive
  • Xplor Theme Park - 12 min drive
  • Xcaret Eco Theme Park - 11 min drive
  • Ferry to Cozumel - 14 min drive
  • Tres Rios Ecopark - 22 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km

Restaurants

  • Perché no - 8 min walk
  • El Gran Taco - 10 min walk
  • Lara & Luca - 11 min walk
  • Ristorante Latinos - 11 min walk
  • Doña Aurelia - 12 min walk

About this property

City Suites Playa del Carmen

When you stay at City Suites Playa del Carmen, you'll be within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. A fitness center and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Carmen Carmen
City Suites Playa del Carmen Hotel
City Express Suites Playa del Carmen
City Suites Playa del Carmen Playa del Carmen
City Suites Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Suites Playa del Carmen offer free cancellation for a full refund?
Yes, City Suites Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at City Suites Playa del Carmen?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at City Suites Playa del Carmen on 19 Dec 2022 start from CA $86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at City Suites Playa del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at City Suites Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at City Suites Playa del Carmen?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Suites Playa del Carmen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at City Suites Playa del Carmen?
You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
What is there to do at City Suites Playa del Carmen and nearby?
City Suites Playa del Carmen has an outdoor pool and a fitness center.
Are there restaurants at or near City Suites Playa del Carmen?
Yes, there's an onsite restaurant. Nearby restaurants include Perché no (8-min walk), El Gran Taco (10-min walk), and Lara & Luca (11-min walk).
Does City Suites Playa del Carmen have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a refrigerator.
What's the area around City Suites Playa del Carmen like?
City Suites Playa del Carmen is a short 19-minute walk from Quinta Avenida and 15 minutes' walk from Plaza Paraiso. Travelers say the area is walkable and good for families.

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Good

AURORA, 1-night trip
Verified Hotels.com guest review

2/10 Poor

THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
NORMA, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

MARIA, 3-night trip
Verified Expedia guest review

4/10 Fair

Dirty dishes, uncomfortable kitchen, lack of tools for cooking. The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Carolina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Away from the touristy noise. Dining options are available within the compound.
Loreto, 3-night family trip
Verified Expedia guest review

4/10 Fair

The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.
Hernan, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

M
Jose, 3-night family trip
Verified Expedia guest review

6/10 Good

Breakfast was the same daily.
wilfredo, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

Evan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Yvonne, 5-night trip
Verified Hotels.com guest review