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City Express Suites by Marriott Playa Del Carmen

3.0 star property
Family-friendly hotel with outdoor pool, near Playa del Carmen Maritime Terminal

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City Express Suites by Marriott Playa Del Carmen

Photo gallery for City Express Suites by Marriott Playa Del Carmen

Restaurant
In-room safe, desk, blackout drapes, iron/ironing board
Free daily buffet breakfast
Shower, free toiletries, hair dryer, towels
In-room safe, desk, blackout drapes, iron/ironing board

Overview of City Express Suites by Marriott Playa Del Carmen

8.4

Very good

Property highlights

  • Restaurant
  • Pool
  • Free WiFi
  • Air conditioning
  • Free parking
  • Gym
Map
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center
  • Children's pool
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Children stay free
  • Children's pool
  • Kitchen
  • Private bathroom
  • Separate sitting area
  • Television

Room options

View all photos for Suite, 2 Double Beds

Shower, free toiletries, hair dryer, towels

Suite, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Suite, 1 Queen Bed with Sofa bed

  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 23 min walk
  • Central Square - 3 min drive
  • Playacar Golf Club - 7 min drive
  • Mamitas Beach - 8 min drive
  • Quinta Avenida - 5 min drive
  • Xplor Theme Park - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Xcaret Eco Theme Park - 11 min drive
  • Ferry to Cozumel - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km

Restaurants

  • Starbucks - 8 min walk
  • La brioche - 11 min walk
  • El Gran Taco - 11 min walk
  • Perché No Italian Food - 9 min walk
  • Rolandi's - 1 min walk

About this property

City Express Suites by Marriott Playa Del Carmen

When you stay at City Express Suites by Marriott Playa Del Carmen, you'll be within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. A fitness center and a children's pool are offered, and in-room conveniences include refrigerators and microwaves.

Languages

English, Spanish

Sustainability

Sustainability practices

Electric car charging station
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table
  • Beach nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Grab bar near toilet

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Playa del Carmen
City Express Suites Playa del Carmen
City Express Suites by Marriott Playa Del Carmen Hotel

Frequently asked questions

Does City Express Suites by Marriott Playa Del Carmen offer free cancellation for a full refund?
Yes, City Express Suites by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at City Express Suites by Marriott Playa Del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at City Express Suites by Marriott Playa Del Carmen?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at City Express Suites by Marriott Playa Del Carmen?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Express Suites by Marriott Playa Del Carmen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at City Express Suites by Marriott Playa Del Carmen?
You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
Is there an onsite casino at City Express Suites by Marriott Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at City Express Suites by Marriott Playa Del Carmen and nearby?
City Express Suites by Marriott Playa Del Carmen has an outdoor pool and a fitness center.
Are there restaurants at or near City Express Suites by Marriott Playa Del Carmen?
Yes, there's an onsite restaurant.
Does City Express Suites by Marriott Playa Del Carmen have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a refrigerator.
What's the area around City Express Suites by Marriott Playa Del Carmen like?
City Express Suites by Marriott Playa Del Carmen is a short 16-minute walk from Xaman Ha Aviary and 12 minutes' walk from Centro Maya Shopping Center.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Jorge, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good for staying
Very clean room with kitchen. Not too small. Big fridge. All you need for cooking. Bed mattress hard, old pillows but clean. Breakfast the same every day, could taste better. Al lot of parking. Walking distance to shopping.
Yvonne, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Carlos, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Quick solo over night
This was my second stay at City Suites. I chose it again, because the first time was so great. It is centrally located, easy to get to and has plenty of amenities. The staff are incredibly friendly and helpful. The rooms were comfortable and clean.
Jessica, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Endroit excellent aussi bien que des resorts tout inclus je le conseil a tous un gros merci !!
Ronald, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ronald, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.
Verified Expedia guest review

4/10 Fair

Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.
Verified Expedia guest review

6/10 Good

AURORA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel was good, only my room had a little bit of mold smell
Tania, 1-night business trip
Verified Expedia guest review