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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Front of property - evening/night
Deluxe Junior Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi
Restaurant
2 bars/lounges, rooftop bar

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
Adults-only hotel with spa, near Mamitas Beach
8.4 out of 10 Very good
8.4/10 Very good

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is CA $121
Price available on 06/29/2023
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Beach towels
  • Pool bar
  • Massage/treatment rooms
For families
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Mamitas Beach - 3 min walk
  • Quinta Avenida - 13 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playacar Golf Club - 6 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Xplor Theme Park - 11 min drive
  • Xcaret Eco Theme Park - 14 min drive
  • Ferry to Cozumel - 13 min drive
  • Tres Rios Ecopark - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • Ah Cacao Chocolate Café - 2 min walk
  • Rockas Jamaican Kitchen - 1 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk
  • Baton Rouge - 2 min walk
Map

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive features a rooftop terrace and puts you within a 15-minute walk of Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The comfortable beds and helpful staff get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offer free cancellation for a full refund?
Yes, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
As of 1 Jun 2023, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on 29 Jun 2023 start from CA $121, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.
What is there to do at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive and nearby?
Onsite recreation at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive also has 2 bars and a sauna, as well as a fitness center.
Are there restaurants at or near The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there are 3 onsite restaurants.
Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive like?
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located near Mamitas Beach in Downtown Playa del Carmen, a short 6-minute walk from Quinta Alegría Shopping Mall and 13 minutes' walk from Quinta Avenida. Travelers say that the hotel is in a great location.

Reviews

8.4

Very good

9.2/10

Cleanliness

8.5/10

Staff & service

8.5/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

Himanshu, 3-night trip
Verified Hotels.com guest review

4/10 Fair

our room was the most wanted ocean front, we checked in at 1.30 in middle night, upon showering we realized there was almost no water coming out so we reach to the phone to call front desk and phone did not work, we couldn't walk all the way to front naked. next day they checked it and did not fix it and proceeded to rent it to other guest, towel situation is also crazy you have to sign in out towels or get charged crazy money for them.
Osnat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had the most amazing time and the service was absolutely incredible from all the staff. Breakfast was fantastic with lots of options. The evening meals were very nice, but we definitely recommend checking out some of the restaurants around the area as you're spoilt for choice. The Room was super clean and a great size. We had a front facing hotel room and it was very quiet. We could only hear a little bit of street noise at night, but this was expected as you're right next to the action. We recommend!
Holly, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff, the food & drinks were excellent...the rooftop pool could of been bigger but if they did not allow day passes it probably would of been a fine size.
Ginger, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Melissa, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

CURTIS, 1-night trip
Verified Travelocity guest review

8/10 Very good

El hotel es muy bonito y está súper bien ubicado. La comida creo que podría mejorar, no se me hizo gourmet y estaba medio insípida, pero el servicio de todo el staff hacen que la experiencia sea muy agradable
Isa, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very clean place. Pool, lobby, bar, restaurant very clean
michael, 9-night romance trip
Verified Expedia guest review

8/10 Very good

It was a great place, food was ok with different options Italian, Mexican and Asian. But they did not have room service and everything shut down at 11pm and I do mean everything. If you’re hungry or thirsty you have to leave the hotel to find something to eat or drink. Even if there is a staff at the bar once it’s 11pm they will not give you anything even if it’s at there reach. It was the most ridiculous thing we’ve experience. We got back from an excursion around 10:30 about the time we got ready everything was closed. Very disappointing. Worst thing is that it seems the staff is very strict about it do to management.
Roberto, 3-night romance trip
Verified Expedia guest review

8/10 Very good

DARIN, 7-night trip
Verified Expedia guest review