2/10 Poor
8 Apr 2023
Worst experience ever! Please Do Not Go There!
We are a very easy going family and have been to so many resorts in Mexico and Caribbean and always had a pleasant and fantastic experience.
Royalton Blue Waters is the worst resort I've ever seen and this not just my opinions, every single family we spoke, they were unsatisfied!
We paid for the Luxury Suite Ocean View, 2 Queen bed and a Sofa bed.
After a long connecting flight from Bay Area, we arrived at 6:45pm at the resort, front desk immediately said your room is not ready tonight, we have a king size bed room for you in a different tower!
I was like we have two teenagers, how could we fit in there, she replied well we'll bring you a rolling bed!
I asked why our room is not ready since we got here few hours after normal checking time, she said the TV is broken, i said it's ok we're not here to watch the TV, then she's like no there's another issue with the room!(didn't specify that).
I asked for the manager, she went to the back to check then she said the manager is gone for today!
I was like it's only 7pm! How come there's no person in charge in this huge resort!
Finally they gave us 2 bed room not Ocean view and moved us to the room we booked the next day.
In the morning after breakfast (11:30am) we went to the pool and ask for towels, NO TOWELS! I was like what do you mean?!
They said well there's a shortage, come before 8am to get towels!
I hadro pay tips to one of the worker to go find me 2 towels.
I'm getting out of characters to explain the other issues!
Verified traveller
7-night family trip
Verified Hotels.com guest review