Grand Erbil Hotel

Photo gallery for Grand Erbil Hotel

Primary image
Indoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Grand Erbil Hotel

Grand Erbil Hotel

4.0 star property
4-star hotel in Turksib District with 2 restaurants and indoor pool

6.0/10 Good

31 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Sauranbaeva Str. 5, Almaty, 050-0011
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Free airport shuttle
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Terrace
For families
  • Children stay free
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Turksib District

Getting around

  • Almaty (ALA-Almaty Intl.) - 16 min drive
  • Almaty Station - 23 min drive
  • Free airport shuttle

About this property

Grand Erbil Hotel

Grand Erbil Hotel is just 4.2 mi (6.8 km) from the airport and offers a free shuttle (available 24 hours). Guests can indulge in massages, and Georgia Film, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include an indoor pool, a free kid's club, and a poolside bar. Fellow travelers like the helpful staff and location.

Languages

English, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from noon - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible van parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Free children's club
  • Playground

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Terrace
  • An indoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle

Languages

  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • 70-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Georgia Film - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Fees & policies

Refundable deposits

  • Deposit: KZT 5000.00 per stay

Children & extra beds

  • Rollaway beds are available for KZT 6500.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards and cash.

Also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Frequently asked questions

Overall score and ratings

6.0

Good

6.3/10

Cleanliness

7.1/10

Staff & service

5.7/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

6/10 Good

Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport
Vadim, 1-night trip
Verified Expedia guest review

2/10 Poor

Nina, 1-night trip
Verified Expedia guest review

2/10 Poor

Nothing
1-night trip
Verified Expedia guest review

6/10 Good

This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.
Dorothy, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Arya to far from sity scare. poor aria of road ok fo on peepol
8-night trip with friends
Verified Ebookers guest review

8/10 Very good

.pleasant hotel, met expectations, relatively close to airport
F, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

2/10 Poor

Miserable
I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake
Sergei, 1-night trip
Verified Expedia guest review

8/10 Very good

Old fashoned faded 'grand hotel'
Very handy airport nightstop. Good personal early morning drop-off for my flight, (05.00) by hotel-s own vehicle = reliablity!. Selection of barfood or bog underused ballroom restaurant . Useful praduktt (grocery) over the road so no need to starve.
Dave, 1-night business trip
Verified Ebookers guest review

4/10 Fair

No locks on room doors just a magnet lock
Dirty, bad part of town, I will not stay there again
1-night trip
Verified Orbitz guest review