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All properties in Cayo Santa Maria, Villa Clara, Cuba

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive, Cayo Santa Maria

Cayo Santa Maria beachfront property with 5 restaurants and outdoor pool

  • Free buffet breakfast and free parking

Image gallery

  • Junior Suite (Sanctuary) - Guest Room View
  • Junior Suite (Sanctuary) - Guest Room View
  • Beach
  • Beach
  • Junior Suite (Sanctuary) - Guest Room View
Junior Suite (Sanctuary) - Guest Room View. Image 1 of 30
1 / 30Junior Suite (Sanctuary) - Guest Room View
Cayo Santa Maria, Cayo Santa Maria, 52610, Villa Clara, Cuba
6.6.Good.
  • Your hotel is the worst quality/price service in the world, and no one of you care about…

    Jul. 15, 2019

  • The beach is beautiful, the food and drink are good and better than other hotels that I…

    Oct. 18, 2019

See all 36 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 378 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Outdoor pool
  • WiFi in the lobby

What’s around

  • On the beach
  • Playa Las Gaviotas - 3.8 mi / 6.2 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Junior Suite (Sanctuary)

Location

Cayo Santa Maria, Cayo Santa Maria, 52610, Villa Clara, Cuba
  • On the beach
  • Playa Las Gaviotas - 3.8 mi / 6.2 km

What’s around

Landmarks

  • On the beach
  • Playa Las Gaviotas - 3.8 mi / 6.2 km

At a glance

Size

  • 378 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas*

Parking

  • Free onsite self parking
  • Free offsite parking nearby

Other information

  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar

Things to do

  • Beach towels
  • Outdoor pool
  • Free pool cabanas
  • Health club
  • Outdoor tennis courts - 2
  • Kayaking on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Snorkeling nearby
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Dining

FLAVORS - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

MEXICANA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

EMPORIUM - This restaurant specializes in international cuisine and serves dinner only. Open daily.

GRAZIE - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

TESICO - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Small print

Also known as

  • Sanctuary Grand Memories Santa Maria Adults All Inclusive
  • Sanctuary Grand Memories Santa Maria Adults All Inclusive

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

WiFi is available in public areas for USD 1 per hour (rates may vary)

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 5 onsite restaurants, featuring international cuisine. Nearby restaurants include Yangtse (10-min walk), Criollo (11-min walk), and La Goleta (11-min walk).
  • Have fun with onsite activities like kayaking, volleyball, and pedal boating and improve your game at the onsite tennis courts. Additional recreation onsite includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the all-inclusive property's other amenities, which include a health club and a garden.
6.6.Good.
  • 8.0.Very Good

    The pool as the view at the balcony. Very impressive

    Kafui, 1 night family trip, Aug. 10, 2019

    Verified Orbitz guest review

  • 6.0.Good

    On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.

    11 night trip with friends, Aug. 2, 2019

    Verified Expedia guest review

  • 6.0.Good

    Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.

    Evilotje, 2 night trip, Oct. 18, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Détente, soleil et mojitos

    Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.

    REMI, 3 night trip, Feb. 16, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni

    10 night family trip, Jan. 15, 2020

    Verified Expedia guest review

  • 6.0.Good

    Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.

    3 night romance trip, Jan. 2, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.

    Nerea, 4 night romance trip, Sep. 30, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Hermosa estadía en el paraíso

    Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas

    Moira mariana, 1 night romance trip, Sep. 12, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.

    5 night trip with friends, Aug. 22, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.

    3 night romance trip, Aug. 13, 2019

    Verified Expedia guest review

See all 36 reviews