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Altitude By Krystal Grand Cancun - All Inclusive

Photo gallery for Altitude By Krystal Grand Cancun - All Inclusive

On the beach
4 outdoor pools
4 outdoor pools
4 outdoor pools
Altitude Master Suite | Terrace/patio

Overview of Altitude By Krystal Grand Cancun - All Inclusive

Altitude By Krystal Grand Cancun - All Inclusive

4.0 star property
Cancun beachfront property with 4 restaurants and spa

8.2/10 Very good

272 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is CA $604
Price available on 02/06/2023
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 43 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 7 min drive
  • Langosta Beach - 5 min drive
  • Playa Tortugas - 12 min drive
  • Puerto Cancun Marina Town Center - 14 min drive
  • Iberostar Cancun Golf Course - 13 min drive
  • Plaza Las Americas - 18 min drive
  • Delfines Beach - 16 min drive
  • Ultramar Ferry Puerto Juárez - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • Isla Contoy - 3 min walk
  • Ty-coz Express - 7 min walk
  • Marinero's - 8 min walk
  • The Surfin Burrito - 11 min walk
  • El Caribeño - 17 min walk

About this property

Altitude By Krystal Grand Cancun - All Inclusive

Altitude By Krystal Grand Cancun - All Inclusive is a great choice for your beach stay in Cancun, putting you near activities like scuba diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body scrubs. Serving Italian cuisine, Risotto is one of 4 restaurants and 4 bars/lounges. Other highlights at this upscale property include a free kid's club, a poolside bar, and a fitness center. Fellow travelers like the pool and location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Full-service spa

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Local maps

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, BEACH HOUSE SPA. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p>

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude By Krystal Grand Cancun - All Inclusive Cancun

Frequently asked questions

Does Altitude By Krystal Grand Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Altitude By Krystal Grand Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Altitude By Krystal Grand Cancun - All Inclusive?
As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at Altitude By Krystal Grand Cancun - All Inclusive on 6 Feb 2023 start from CA $604, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Altitude By Krystal Grand Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Altitude By Krystal Grand Cancun - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Altitude By Krystal Grand Cancun - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Altitude By Krystal Grand Cancun - All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Altitude By Krystal Grand Cancun - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Altitude By Krystal Grand Cancun - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Altitude By Krystal Grand Cancun - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as scuba diving. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude By Krystal Grand Cancun - All Inclusive also has 4 bars, a fitness center, and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Altitude By Krystal Grand Cancun - All Inclusive?
Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Ty-coz Express (7-min walk), Marinero's (8-min walk), and The Surfin Burrito (11-min walk).
Does Altitude By Krystal Grand Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Altitude By Krystal Grand Cancun - All Inclusive like?
Altitude By Krystal Grand Cancun - All Inclusive is a short 5-minute walk from Cancun Convention Center and 2 minutes' walk from Forum Beach. Travelers say this property is in a good location.

Reviews

8.2

Very good

9.3/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

4/10 Fair

Daisy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is very friendly, I felt so safe the whole time. I truly enjoyed every minute of my stay. The property is so clean I don’t have anything bad to say.
Nancy, 4-night trip
Verified Expedia guest review

6/10 Good

Other than being hounded every time you walked in to the lobby to participate in a timeshare presentation or the fact that it took four days for someone to acknowledge that our shower had no hot water pressure The views from the hotel were excellent. The wait staff was on top of everything. The beach in front of the hotel was amazing due to the wall that blocked all the waves so it was like a lagoon. Be sure to check the entire room for any problems before you get comfortable. Outlets didn’t work, toilet didn’t flush properly, balcony doors didn’t shut tight and when it’s windy made a loud whistle noise, coffee maker wouldn’t work, and no hot water pressure in the shower or sink. When finally moved to a new room the 4th day into our vacation the new room worked perfectly. Make sure if you have any problems you talk to the right person because some of the staff are only there to get you in to those timeshare things and will tell you it’s being looked in to just to get you to stay and talk to them. Very disappointed with that part. We were trying to relax for a week there and felt that the over selling of things had a negative effect on our moods. No means no, not come back later and try again
Steven, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Karina, 8-night trip
Verified Expedia guest review

4/10 Fair

Sales people bother to much. They can’t take a no thank you, not interested trying to sell you a tour. These Sales people are all over you all through your stay
Delia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Employees treat you like a family member. We were so spoiled every day. I’ll highly recommend this property.
Dan Stefan Tranell, 6-night family trip
Verified Orbitz guest review

4/10 Fair

I could always feel that wherever I was, they gave priority to customers who could speak Spanish. Let me give you one example. The hostess at the dinner restaurant went ahead and showed the later guests to the table first, ignoring me and my friend who were waiting. The hostess told me that the guests who came later were booked at the same time and at the same table as me and my friend. So the hostess said there was nothing wrong with guiding them to the table first. Me and my friend came 10 minutes earlier than our appointment time and were standing and waiting. The hostess' rudeness and ignorance were enough to ruin my mood for dinner that day with me and my friend. Me and my friend were Asian American and the guest who came later was Spanish. So, people of color who can't speak Spanish should not go to this hotel.
Christine H, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Alfonso, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Rafael, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Eulalio De, 4-night trip
Verified Expedia guest review