10/10 Exceptional
19 Sept 2023
Awesome all inclusive resort
Brian
Brian, 1-night trip
Verified Hotels.com guest review
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Altitude at Krystal Grand Cancun - All inclusive
All-inclusive beachfront property with spa, near Cancun Convention Center
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Altitude at Krystal Grand Cancun - All inclusive
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Overview of Altitude at Krystal Grand Cancun - All inclusive
8.2 out of 10 Very good
8.2/10 Very good
Property highlights
- Free breakfast
- Spa
- Free parking
- Free WiFi
- Restaurant
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
Main amenities
- Daily housekeeping
- On the beach
- 4 restaurants and 4 bars/lounges
- Full-service spa
- 4 outdoor pools
- Free children's club
- Free supervised childcare
- Fitness center
- Steam room
- Children's pool
- Pool bar
- 24-hour room service
Feel at home
- Children stay free
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (free)
- Connecting/adjoining rooms available
Room options
View all photos for Altitude Corner Suite Ocean Front
Altitude Corner Suite Ocean Front
View all photos for Altitude Suite Ocean Front
Altitude Suite Ocean Front
View all photos for Altitude Corner Suite Partial View
Altitude Corner Suite Partial View
View all photos for Altitude Suite Double
Altitude Suite Double
View all photos for Altitude Master Suite
Altitude Master Suite
View all photos for Suite Standard With Sea View
Suite Standard With Sea View
View all photos for Room Standard
Room Standard
View all photos for Room Standard With Street View
Room Standard With Street View
Suite Standard With Ocean View
View all photos for Suite Master With Ocean View
Suite Master With Ocean View
View all photos for Suite Standard With Ocean View
Suite Standard With Ocean View
About this area
What's nearby
- In Zona Hotelera
- Cancun Convention Center - 5 min walk
- Tortuga Beach - 38 min walk
- La Isla Shopping Mall - 43 min walk
- Gaviota Azul Beach - 1 min drive
- Forum Beach - 4 min drive
- Langosta Beach - 5 min drive
- Chac Mool Beach - 8 min drive
- Playa Tortugas - 10 min drive
- Aquaworld - 8 min drive
- Puerto Cancun Marina Town Center - 9 min drive
Getting around
Restaurants
- Coco Bongo - 6 min walk
- Hanaichi - 6 min walk
- Tradewinds Restaurant - 2 min walk
- El Mercado - 2 min walk
- Ólio Mediterranean Cuisine - 13 min walk
About this property
Altitude at Krystal Grand Cancun - All inclusive
All-inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.
At a glance
Hotel size
- 100 rooms
Arriving/Leaving
- Check-in time from 3 PM - midnight
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
- If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- Babysitting*
- Free supervised childcare
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free uncovered onsite valet parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
- 4 restaurants
- 4 bars/lounges
- Poolside bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Playground
- Free supervised childcare/activities
What to do
- On the beach
- Fitness classes
- Yoga classes
- Scuba diving nearby
Working away
- Business center
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Pool loungers
Facilities
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Fitness center
- 4 outdoor pools
- Arcade/game room
- Full-service spa
- Steam room
Accessibility
- Elevator
- Wheelchair-accessible path of travel
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Handrails in stairways
- Well-lit path to entrance
Room amenities
Be entertained
- Flat-screen television
- Cable TV channels
Home comfort
- Air conditioning
- Minibar
- Espresso maker
- Bathrobes and slippers
- Iron/ironing board
- Window screens
Sleep well
- Pillow menu
- Soundproofed rooms
- Turndown service
- Bed sheets provided
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower only
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Free local calls
- Electrical adapters/chargers
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Mobile key entry
- Local maps
Special features
Spa
BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Dining
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
Fees & policies
Optional extras
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Also known as
Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Frequently asked questions
Reviews
8.2
Very good
9.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Sept 2023