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Grand Hotel Neum

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Indoor pool, seasonal outdoor pool
On the beach, beach bar
Indoor pool, seasonal outdoor pool
Terrace/patio
Double or Twin Room, Sea View | Premium bedding, minibar, in-room safe, desk

Overview of Grand Hotel Neum

Grand Hotel Neum

4.0 star property
Beachfront hotel in Neum with spa and restaurant

7.6/10 Good

77 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Zagrebacka 2, Neum, 88390

Room options

About this area

What's nearby

  • On the beach

Getting around

  • Mostar (OMO-Mostar Intl.) - 81 min drive
  • Sarajevo (SJJ-Sarajevo Intl.) - 72.2 miles/116.2 km
  • Ploce Station - 36 min drive
  • Capljina Station - 40 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Škoj - 6 min walk
  • Odmaraliste - 7 min walk
  • Бонаца - 7 min walk
  • Laguna - 7 min walk
  • Humska kuća - 7 min walk

About this property

Grand Hotel Neum

At Grand Hotel Neum, you can spend time at the beach sipping drinks. The indoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages and body treatments. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this upscale hotel include a nightclub, a free kid's club, and a poolside bar. Fellow travelers say good things about the helpful staff and WiFi.

Languages

Bosnian, Croatian, English, French, German, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Mini golf

Working away

  • 10 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Bosnian
  • Croatian
  • English
  • French
  • German
  • Italian
  • Polish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.00 per person, per night for adults; EUR 1.00 per night for guests aged 12-18 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 100.00 per vehicle (one-way)

Children & extra beds

  • Cribs/infant beds are available for EUR 5.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Grand Neum
Grand Hotel Neum Neum
Grand Hotel Neum Hotel
Grand Hotel Neum Hotel Neum

Frequently asked questions

Does Grand Hotel Neum offer free cancellation for a full refund?
Yes, Grand Hotel Neum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Neum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Neum?
Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool.
Are pets allowed at Grand Hotel Neum?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hotel Neum?
Yes, there's free self parking.
Is airport shuttle service offered by Grand Hotel Neum?
Yes, an airport shuttle is available. The charge is EUR 100.00 per vehicle one-way.
What are the check-in and check-out times at Grand Hotel Neum?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Grand Hotel Neum and nearby?
Grand Hotel Neum has a nightclub and a spa, as well as an indoor pool and a Turkish bath.
Are there restaurants at or near Grand Hotel Neum?
Yes, there's an onsite restaurant that offers local and international cuisine. Nearby restaurants include Škoj (6-min walk), Odmaraliste (7-min walk), and Бонаца (7-min walk).
What's the area around Grand Hotel Neum like?
Grand Hotel Neum is a short 7-minute walk from Neum Beach and 13 minutes' walk from Water Polo Court.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.5/10

Eco-friendliness

10/10 Exceptional

We liked the pools, sounas, hammam and the building itself, food and the buffet is really well organized but rooms should be a little better cleaned and remodeled. Over all
Maida, 2-night family trip
Verified Expedia guest review

6/10 Good

The main floor(front desk) was nice and clean. The views from main floor is gorgeous. The staff was OK nothing extra ordinary. And the rooms it self not worth the money they charge, had sea view but it was partial view! Overall i would rated this place 3 stars
Irma, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location, good and safe parking facility. Very easy access to the beach. Front desk staffs were very helpful and accommodating. We had a mix up with the reservation dates. It was quickly addressed and resolved. Rooms were as expected clean and all the things worked as expected. Great view from the restaurant and pool area. Will certainly come back for our next trip to Neum.
Syed, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gareth, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Rude staff, horrible food choices, funky smell
3-night family trip
Verified Orbitz guest review

6/10 Good

Swimming pools, fitness center and dining room were great. This could be a 5-star Balkan hotel with a little effort.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay
5-night family trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

8/10 Very good

Kenan, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nije uredu da se djeca na bazenima kupaju gola ... to je Child abuse ...Mislim da bi managment hotel trebo preuzeti neke mjere da to sprijeci
Mujic, 4-night family trip
Verified Expedia guest review