Penta Luxury House, Rome

This was the worst accommodation of our entire trip. I booked 3 rooms for my family and myself to stay for 4 nights. We ended up only occupying 2 rooms (my aunts were so appalled by the way the guest house spoke to us on the phone and via messages, they refused to come to the guesthouse and decided to book a hotel in the historical centre). Even though I paid for 3 rooms, I initially only received keys to 2 of them. The 3rd room's keys were only handed over to me on the 3rd morning of our horrible stay. The rooms were so noisy and sub-par that we decided to pay more money to stay elsewhere and moved out after 2 nights. Not only could we hear the front desk women chattering and laughing loudly throughout the mornings, we could hear the vacuum banging around in the foyer. Zero soundproofing. Not great for late sleeping in. The tiny (and I mean it, around half a meter x half a meter) showers in the bathrooms were all covered in mould. I requested the keys of the other room (I had already paid for) so that I could have a clean shower. They eventually handed the keys over after my fiance went to fetch them (they did not respond to my message the evening before). Unfortunately room no2's bathroom mould was worse and extractor fan was broken - the room felt grimy and wifi connection even worse than the previous room which was surprising. We decided spend more money on alternate accommodation so not to ruin our trip and moved out early.

Friendly staff who really went out of their way to make us feel welcome. They provided excellent advice and information on the surrounding area. Located walking distance to the sites (the Vatican, Castel St Angelo etc, but in a non-tourist area so places to eat nearby were lovely and really reasonably priced.

The hotel location was close to everything.

We had a pleasant stay at Penta Luxury House. Marina and her team were very friendly and helpful throughout our stay. Upon arrival, we were given a map of Rome, and our host pointed out the best places to see, best ways to get around Rome, and advised us on the best areas for restaurants, shopping, etc. Our room was immaculate and very well presented, which comfortably slept our family of 5 and also contained two bathrooms, so the kids could use one while the adults used the other. One morning, our nine year old was not very well, and our host was accommodating and sympathetic, offering any assistance they could. The apartment is situated in a quiet area of Rome, but there are many restaurants and shopping areas nearby, and a short walk to the Metro and Bus lines with a 30 minute walk into the city centre or 10 minutes by bus/Metro. Overall, we had a very nice stay at Penta Luxury Apartment, and will definitely use again when we visit Rome!

Amazing—Aurora is wonderful

Very gracious, welcoming hosts. Lovely sage building on a quiet street convenient to Vatican. We booked a “2 bedroom” unit and while it did have “2” beautiful bedrooms they didn’t have a door separating them. The art work in the Guest House is fabulous. The hosts are very helpful about suggestions for off-the-beaten path sights to visit in Rome.

Great location close to all attractions. Just walking distance to great restaurants good shopping area. Cean room with good amenities . Great staff with losts of knowledge about surroundings and what to do in Rome. We will definitely recommend it to our friends

Marina is a gem, she takes care of everything. She was so helpful from the first call until the end. The room is perfect for what you need it's clean and beautiful. Air conditioner and you can control it. Many people don't know that even thought most hotels in Italy say air conditioner in some seasons you can not control it in the room. It's just lovely and cozy. If I go back to Rome I'm staying here for sure. The room is really close to many places including The Vatican you can go there walking in about 15 minutes.

The hosts, Marina, Aurora and Paula made us feel at home at every single moment. They cared about us, recommended the best restaurants with affordable prices - and not tourist restaurants! Italiano 1000%!! I asked Marina to recommend us some places to visit at night and she came up with a list (attached) with dozens of places! They gave us the best of themselves to make us feel at our home in Italy. Breakfast: GREAT, healthy and more. Eggs, tomatoes, bread, patisserie, ham, cheese. And a very tasty cappuccino. No need of more than that. Location: GREAT. About 7 minutes walking to the Vatican. Very close to city center as well. Restaurants and tabernas all around. Clean, neat, nice and modern furniture. It is cozy. The bathroom was nice, good shower with good water pressure. So if you want to stay at Rome and enjoy from local and gorgeous people, in a good and warm place... this is the best choice and the best relation cost-benefit.

We had an excellent 7 night stay at Penta Luxury House. The location is ideal and within easy walking distance to the Vatican/ St Peter's etc. Paola and Marina were very helpful and Marta was delightful at breakfast every morning. We would thoroughly recommend this guest house to anyone who is thinking of visiting Rome in the near future.