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All properties in Playa del Carmen, Quintana Roo, Mexico

Casa Gem B&B, Playa del Carmen

3.5-star beach B&B with free beach shuttle, near Playacar Golf Club

  • Free full breakfast, free WiFi, and free parking
From
$91 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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9.6.Exceptional.
  • A wonderful place to stay. The owners are so very helpful and polite. Anything you need…

    Dec. 24, 2019

  • Would definitely recommend!

    Jun. 8, 2018

See all 44 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 3 guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free area shuttle
  • 24-hour room service

Feel at home

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
  • Television

What’s around

  • Quinta Avenida - 39 min walk
  • Playa del Carmen Main Beach - 41 min walk
  • Playa del Carmen Maritime Terminal - 41 min walk
  • Playacar Golf Club - 2.4 mi / 3.9 km
  • Mamitas Beach Club - 2.9 mi / 4.6 km
  • Xplor Theme Park - 3.8 mi / 6.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Luxury Room, 1 King Bed, Private Bathroom, Pool View
  • Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside
  • Junior Suite, Multiple Beds with Terrace and Kitchenette
  • Comfort Double or Twin Room, 1 King Bed, Ensuite, Poolside
  • Comfort Suite, 2 Double Beds, Terrace, Pool View
  • Classic Suite, 2 Double Beds, Balcony, Pool View

Location

  • Quinta Avenida - 39 min walk
  • Playa del Carmen Main Beach - 41 min walk
  • Playa del Carmen Maritime Terminal - 41 min walk

What’s around

Landmarks

  • Quinta Avenida - 39 min walk
  • Playa del Carmen Main Beach - 41 min walk
  • Playa del Carmen Maritime Terminal - 41 min walk
  • Playacar Golf Club - 2.4 mi / 3.9 km
  • Mamitas Beach Club - 2.9 mi / 4.6 km
  • Xplor Theme Park - 3.8 mi / 6.1 km
  • Xcaret Eco Theme Park - 4.1 mi / 6.6 km
  • Grand Coral Golf Riviera Maya - 5.2 mi / 8.3 km
  • El Camaleon Mayakoba Golf Course - 7.2 mi / 11.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free cruise terminal shuttle
  • Free shopping center shuttle
  • Free beach shuttle
  • Free theme park shuttle

At a glance

Size

  • 3 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 9:00 AM to 7:30 PM*
  • Free cruise terminal shuttle*
  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free full breakfast daily
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Free beach shuttle
  • Beach towels
  • Outdoor pool
  • Free bicycles on site
  • Helicopter/airplane tours on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Greek
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch LED TV

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Small print

Also known as

  • Casa Gem B&B Playa del Carmen
  • Casa Gem Playa del Carmen
  • Casa Gem
  • Casa Gem B&B Bed & breakfast
  • Casa Gem B&B Playa del Carmen
  • Casa Gem B&B Bed & breakfast Playa del Carmen

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 478 per person (roundtrip)

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Casa Gem B&B does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 1:00 PM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Hot Casual Food (9-min walk), Cheester Es Pasta (2 mi), and Las Quekas (2 mi).
  • Yes, an airport shuttle is available from 9:00 AM to 7:30 PM on request. The charge is MXN 478 per person roundtrip.
  • Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the bed & breakfast's other amenities, which include a picnic area and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Such a pleasant experience! From the time we arrived, until being dropped off at our next location, we had an incredible time. The hospitality was exceptional, and breakfast was incredible. Def recommend to anyone traveling through, or there for a family vacation. Safe, clean, very friendly couple. Thank you so much for having us!

    DaniWebb, 1 night romance trip, Jan. 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Planned to take the ferry from Playa Del Carmen to Cozumel but because of the windy conditions the ferries were cancelled for 2 days!! Found Casa Gem through Expedia on a humbug and was so fortunate to find this amazing Bed and Breakfast just 10 minutes away from the ferry dock!! Located in a safe, residential neighborhood, the husband of the owners duo called me to make sure I was able to find the location and came outside to guide me to the property!! I went grocery shopping in anticipation of heading to my destination and they were kind enough to keep my groceries in their fridge.The property was clean, quaint and quiet!! My reservation came with several choices for a scheduled homemade breakfast. This was to insure the dining area was cleaned and sanitized for me. Breakfast was amazing and my host Itzel ( wife of the dynamic duo) helped me navigate the 2 hour road trip to Chenchi Itza and even gave me the entrance gate key in case they were not home when I returned!! My 2 night unexpected stay couldn’t have been any better!! Because of The central location, rooms, hospitality and gracious staff , I’ll definitely be back and would HIGHLY recommend the Casa Gem!!

    Natasha, 1 night trip, Nov. 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very good deal,I recommend it.

    If you doubt an excellent place, the staff is very attentive at all times, good location of beach parks.Very Agreeable.

    alexis, 4 night family trip, Aug. 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property was great and the owners where amazing they where really nice, friendly and very helpful. The room very clean and spacious the beds where very comfortable and the breakfast was great. The location was great as well we where 10 minutes away from xcaret and and 5 avenue we really recommend this property.

    5 night family trip, Mar. 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The hosts are very friendly and helpfull with any question. The house is nice, comfortable and quiet. A car is necessary to access the house and it's not in a closed walking distance from the beach, but it's on the road to Xpu Ha beach and Tulum.

    4 night family trip, Feb. 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great experience

    Without doubt one of the favorite hotels I stayed during my time in Playa del Carmen ! Upon arrival we were warmly welcomed by the staff . The staff was extremely friendly, and flexible with requests (appreciate) Food was delicious had chilaquiles every day .We had five great evenings here, which obviously also added up to the experience. The second day we forgot our gear for explor park and the staff kindly took it to us to the park. Note, this is not a 5/5 star hotel .it really felt like home to me. All respect for the staff who does a great job here; a true sample of excellent hospitality!

    Marissa, 4 night trip with friends, Feb. 6, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    That is pretty quiet and you can have a good sleep, that is close to the gym supermarket and movie theater restaurants

    HermesSamayoa, 14 night family trip, Jan. 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We were very impressed with the overall Experience at Casa Gem. Since our arrival Serafin welcomed us in and helped us with our luggage followed by itzel who processed our check-in. From the very beginning they make you feel welcome and at home, they are very helpful, amiable, resourceful and respectul. We have stayed in many hotels but this has got to be the best hotel when it comes to superb customer service. I wll definitely recommend friends and family to stay here when they are in playa del carmen. Also the room was very clean and the mattress was very cozy and the location is relatively close to the parks and the strip. We will definitely stay here next time we are in Playa. Gracias chicos por todo 😁

    2 night family trip, Jul. 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service and friendly staff. The location is a little remote.

    2 night trip, Jan. 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Itzil and Serafim were both amazing. Treated us as family. The breakfast and choices were great. They also had a free shuttle within a 4km around the area and would take you into town and then pick you up when ready.

    3 night trip, Dec. 30, 2018

    Verified Expedia guest review

See all 44 reviews