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All properties in Guatemala City, Guatemala Department, Guatemala

Hyatt Centric Guatemala City, Guatemala City

Luxury hotel with outdoor pool, connected to the convention center, near U.S. Embassy in Guatemala

  • Free WiFi

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
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9.6.Exceptional.
  • The rooftop pool and the food were amazing. But the windows was dirty the 3 days to look…

    Feb. 14, 2020

  • Property is new and clean. Well located. Service was mediocre fro a high end property.…

    Jan. 15, 2020

See all 239 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt), Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and GBAC STAR Facility Accreditation (global expert) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Safe
Convenient
Shopping

The following facilities or services will be unavailable from March 6 2021 to July 31 2021 (dates subject to change):
  • Swimming pool
    • Pool
    • Free WiFi
    • Pet-friendly
    • Airport transfer
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 138 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and 3 bars/lounges
    • Outdoor pool
    • Rooftop terrace
    • Breakfast available

    For families

    • Free cribs/infant beds
    • Private bathroom
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • In Zona 10
    • U.S. Embassy in Guatemala - 11 min walk
    • Plaza Fontabella Shopping Center - 4 min walk
    • Avenida La Reforma - 4 min walk
    • The Village Shopping Center - 4 min walk
    • Union Church of Guatemala - 5 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Room, 1 King Bed (Atrium View)
    • Room, 2 Single Beds (Atrium View)
    • Junior Suite, 1 King Bed
    • Deluxe Suite, 1 King Bed
    • Room, 1 King Bed
    • Room, 2 Single Beds

    Location

    • In Zona 10
    • U.S. Embassy in Guatemala - 11 min walk
    • Plaza Fontabella Shopping Center - 4 min walk

    What’s around

    Landmarks

    • In Zona 10
    • U.S. Embassy in Guatemala - 11 min walk
    • Plaza Fontabella Shopping Center - 4 min walk
    • Avenida La Reforma - 4 min walk
    • The Village Shopping Center - 4 min walk
    • Union Church of Guatemala - 5 min walk
    • Embassy of Germany in Guatemala - 8 min walk
    • Embassy of Mexico in Guatemala - 8 min walk
    • Embassy of Canada - 9 min walk
    • Oakland Mall - 10 min walk
    • El Obelisco - 11 min walk

    Getting around

    • La Aurora Intl. Airport (GUA) - 13 min drive
    • Airport shuttle (surcharge)

    At a glance

    Hotel size

    • This hotel has 138 rooms

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • Pets allowed (dogs and cats only)*
    • 1 per room (up to 40 lbs)
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle from 5:30 AM to 10:00 PM*

    Parking

    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast (surcharge)
    • 3 bars/lounges
    • Restaurant
    • Coffee shop/café
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Outdoor pool

    Working away

    • Business center
    • One meeting room
    • Computer station

    Services

    • 24-hour front desk
    • Tours/ticket assistance
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Elevator
    • Rooftop terrace
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-width doorways

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms
    • Premium bedding

    Things to enjoy

    • Individually decorated
    • Individually furnished

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer (on request)

    Be entertained

    • 42-inch TV
    • Digital TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)

    Special features

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Small print

    Also known as

    • Hyatt Centric Guatemala City Hotel
    • Hyatt Centric Guatemala City
    • Hyatt Centric Guatemala City Hotel
    • Hyatt Centric Guatemala City Guatemala City
    • Hyatt Centric Guatemala City Hotel Guatemala City

    Optional extras

    Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)

    Pets are allowed for an extra charge of USD 122 per pet, per stay

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of USD 10.00 per person (one-way)

    Airport shuttle service for children up to age 12 costs USD 0.00 (one-way)

    Policies

    It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

    This property affirms that it adheres to the cleaning and disinfection practice of: GBAC STAR Facility Accreditation (global expert); Safe Travels (WTTC - Global); Bureau Veritas (3rd party expert - Global); Ecolab (3rd party expert - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Hyatt Centric Guatemala City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's an outdoor pool. The swimming pool will be unavailable from March 6 2021 to July 31 2021 (dates subject to change).
    • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 122 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant. Nearby restaurants include Casa Chapina (3-min walk), The Market (3-min walk), and Tanoshii (3-min walk).
    • Yes, an airport shuttle is available from 5:30 AM to 10:00 PM on request. The charge is USD 10.00 per person one-way.
    • Hyatt Centric Guatemala City has 3 bars and an outdoor pool.
    9.6.Exceptional.
    • 10.0.Exceptional

      Nice hotel with great staff

      great great staff - front desk and restaurant - the best

      marcel, 2 night business trip, Jul. 31, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The service was great. You get treated like royalty

      2 night romance trip, Jun. 29, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Wow best hotel in GC! Amazing rooftop heated pool! Great food. Great service! Everything was fab!

      1 night trip, Mar. 9, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      great location for downtown. service was excellent, the attached restaurants were also very good.

      1 night trip, Dec. 17, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Location, amenities and service are all excellent. Highly recommend

      3 night business trip, Dec. 2, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Very modern and clean. Easy checkin. Thank you for the free upgrade. Staff are friendly :)

      Kevin, 1 night trip, Nov. 13, 2018

      Verified Expedia guest review

    • 8.0.Very Good

      Amazing hotel, food, staff, amenities. Best view from the roof in Guatemala City. The infinity pool and lounges on the rooftop are spectacular...the service on the roof is poor and the servers have no clue about wines. The rain stream showers are nice but not strong enough. I would say both these deficiencies could be corrected easily. I recommend the Hyatt Centric Guatemala.

      Adrienne, 2 night trip, Aug. 21, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Beautiful hotel close to everything downtown. Will definitely be staying here again in the future.

      Jake, 3 night trip, Jul. 31, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Best hotel in Guatemala City

      The rooms are spacious and exquisite. The views are incredible from any room in the hotel...and speaking of views - the roof restaurant/bar and pool are incredible. You can see the entire capital while luxuriating in the infinity pool. The gym is the best i have been in yet. The hotel food is excellent and the menu both for table service and room service is well thought out and includes a vegan option. The front desk staff is friendly and helpful as are everyone from the doorman to housekeeping. 5 stars!!!

      Adrienne, 2 night trip, Jun. 29, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      We loved our stay here! Very clean, VERY comfortable room and safe and excellent location.

      4 night trip, Jun. 24, 2018

      Verified Expedia guest review

    See all 239 reviews