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3.5-star hotel in Tepoztlan with outdoor pool and restaurant
Le falta mantenimiento , me cobraron por adelantado cuando había seleccionado pagar en…
Oct. 2, 2021
No hay gente de recepción por la noche, si te pasa algún incidente no hay quien te…
Aug. 28, 2021
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
Buen lugar para descansar, muy bonito, el servicio es amable aunque muy lento!!
1 night romance trip, Jul. 24, 2021
Verified Expedia guest review
Pésima experiencia. No recomiendo que vayan a este hotel y yo no vuelvo a ir. No había agua en nuestro cuarto (después de 3 llamadas a recepción) y fallidos intentos. Nos fuimos del hotel sin bañarnos y sin poder lavarnos los dientes. PÉSIMO!!!
Jorge, 1 night trip, May 15, 2021
Verified Hotels.com guest review
Terrible, the hotel has been negoected on maintenance … i am not going back
Ricardo, 1 night family trip, May 8, 2021
Verified Hotels.com guest review
Amazing service, views and food. Only thinkg is the pool was always cold and they couldnt manage to turn the heater on.. Also bad wifi, even at main areas.
5 night family trip, Dec. 28, 2020
Verified Hotels.com guest review
The hotel is in a very unique place. The nature around it is breathtaking. But it is in very bad shape. It shouldn’t be listed as a 5 stars hotel because at the most it is a 3 stars one. So it is a scam to charge an amount higher than the best hotels in Tepoztlan because it creates a very wrong impression about Mexico. I definitely do not recommend anyone to go there
4 night trip, Sep. 6, 2019
Verified Expedia guest review
Excellent stay would return if possible by the way I lost eyeglasses don’t know where? Eduardo was excellent in restaurant and valuable person for information and advice!!food spa all very excellent a truly great resort!!
JEFFREY, 2 night family trip, Feb. 15, 2019
Verified Hotels.com guest review
The hotel is very pretty, it’s in the middle of no where and the road to get there is a little scary. The temazcal service was great but we had to ask the staff 3 times to please see if they could accommodate us in the afternoon. The staff is not very proactive. The hotel for the area is pricy and we were charged $100mxn for a bucket of ice to chill out wine, which seems ridiculous to me seeing that it should be included. I liked the hotel and the spa, but our stay was mediocre I would say because of the service.
1 night trip with friends, Aug. 11, 2018
Verified Hotels.com guest review
ELIZABETH GRACIA, 4 night trip, Feb. 7, 2022
Verified Hotels.com guest review
El hotel es bonito, pero el servicio pésimo. El agua de la alberca helada, imposible nadar; la tina de la habitación no se puede ocupar porque el agua caliente no alcanza para llenarla (su calentador “de paso” no es apto para este tipo de hoteles); el internet pésimo (un día y medio sin red en todo el hotel); la comida mala y muy cara. No fuimos los únicos inconformes durante los días hospedados; el personal es CERO resolutivo. El hotel es caro, en absoluto la relación calidad-precio es adecuada. Este hotel no debe costar más de 700 pesos la noche y cuesta 5 veces más!! NO SE HOSPEDEN AHÍ.
Elizabeth, 2 night trip, Feb. 5, 2022
Verified Hotels.com guest review
Las habitaciones están con mucha humedad! La pintura toda descarapelada! Ya muy cansadas las habitaciones y las toallas del baño decilachadas El servicio de todo el personal excelente!!!!
Andrea, 3 night romance trip, Feb. 4, 2022
Verified Expedia guest review