COVID-19 Travel Alert: If you have an upcoming booking to change or cancel, check the next steps and policies here. Please only call if you are within 72 hours of check-in, so we can prioritize immediate bookings. Thank you.

Skip to main content.
All properties in Santiago de Cuba, Province of Santiago de Cuba, Cuba
1 room, 2 adults

Melia Santiago, Santiago de Cuba

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Avenida Las Americas y Calle M, Reparto Sueno, Santiago de Cuba, Santiago de Cuba, 90400, Cuba

3.5-star hotel in Santiago de Cuba with 4 restaurants and 3 outdoor pools
  • Free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • Amazing hotel! Amazing service! Amazing food! ...just no hot water around 9am.... All…Jan. 4, 2020
  • Well this Hotel doesn't meet the requirements for the Start rate they are sales price's.…Oct. 23, 2019

Melia Santiago, Santiago de Cuba

  • Classic Room
  • Classic Room (2 Adults 1 Kid)
  • The Level, Room
  • Room (The Level Room 2Adults 1 Kid)
  • The Level, Junior Suite
  • Junior Suite

What’s around Melia Santiago, Santiago de Cuba

Landmarks

  • Guillermon Moncada Stadium - 9 min walk
  • Moncada Barracks - 17 min walk
  • Monumento Antonio Maceo - 17 min walk
  • Revolution Square - 18 min walk
  • Abel Santamaria Park - 19 min walk
  • San Juan Memorial Hill - 24 min walk
  • San Juan Hill - 26 min walk
  • Frank y Josue Pais Museum - 27 min walk

Getting around

  • Santiago de Cuba Railway Station - 4 min drive
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 302 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 4 PM-4 PM
  • Check-out time is noon
  • Express check-in/out
For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport drop off (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 4 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Sauna
  • Nightclub
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1991
  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Casona - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

La Isabélica - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Fontana - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

EL Criollo - This poolside restaurant specializes in Cuban cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Melia Santiago, Santiago de Cuba’s small print

Also known as

  • Meliá Santiago
  • Melia Santiago Hotel
  • Melia Santiago Santiago de Cuba
  • Melia Santiago Hotel Santiago de Cuba
  • Meliá Santiago Hotel Santiago de Cuba
  • Meliá Santiago Hotel
  • Meliá Santiago Santiago de Cuba

Policies

Please note that credit cards issued by US banks or their branches are not accepted.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 15 per vehicle

WiFi is available in guestrooms for USD 4.5 per hour (rates may vary)

WiFi is available in public areas for USD 4.5 per hour (rates may vary)

Wired Internet access is available in public areas for USD 1.5 per hour (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.4 From 32 reviews

Poor 2.0
I will never stay there again no hot water period water was brown I couldn’t even bath I have photos mold was in the bathroom curtains I have a very bad cold because the room was not purified at all
laveka, us3 night trip
Poor 2.0
Fraudulent behaviour
I absolutely need to have one night stay to be refunded to me. When I arrived late at night the clerk Maria didn't honour my booking and was forcing me to pay 300 usd in cash. If I don't receive a refund in the next 48 hours I will repoer both the hotel and hotel. Com to the pertinent authorities
gb1 night trip
Exceptional 10.0
Very good hotel in characterful Santiago
Cuba continues to improve in most aspects relating to tourism, and the Melia is no exception. Apart from outrageous wi-fi charges ($4.50 per hour vs $1/hr from the government for the same service), our stay was excellent. Lovely pool, improved food, comfortable rooms and even water pressure in the showers (wasn't always this way!).
nathan, au4 night family trip
Very Good 8.0
Great staff
The hotel staff was very friendly and helpful. They went out of their way to provide great service. The hotel decor was a little dated, but the rooms were clean. The neighborhood was safe to walk around and explore.
Ryan, us1 night business trip

Melia Santiago, Santiago de Cuba

Is the description of this hotel not correct? Tell us