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Room options

View all photos for The Level, Room

1 bedroom, minibar, in-room safe, desk

The Level, Room

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room (2 Adults 1 Kid)

1 bedroom, minibar, in-room safe, desk

Classic Room (2 Adults 1 Kid)

  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room

1 bedroom, minibar, in-room safe, desk

Classic Room

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

  • 47 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Junior Suite

View from room

The Level, Junior Suite

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (The Level Room 2Adults 1 Kid)

1 bedroom, minibar, in-room safe, desk

Room (The Level Room 2Adults 1 Kid)

  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

At a glance

Hotel size

  • 302 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 4 PM - 4 PM
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi in rooms*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking

Transfers

  • Airport drop off on request(available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1991
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • Nightclub
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Reviews

7.4

Good

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Fair

camera pulita e bella con aredo vecchio e da cambiare
gioacchino, 2-night trip with friends
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

I was a guest in the Amelia Santiago hotel from Jan. 18- Jan. 19 2020. room # 803. My reservation was booked with Expedia.com. Since the card that was used for the reservation was an American VISA, it couldn’t be used as a deposit in the hotel. I covered the other expenses such as food in the hotel with cash. The personal never gave me any receipt for my expenses. I was under the impression that the manager at the restaurant “ La Casona” on the night buffet kept my money for her personal interest and didn’t report it to the hotel sales. She told me that I had to pay $45 for 3 persons. When I finished eating, I asked the waiter for the restaurant note. He said that the restaurant’s manager told him that we didn’t have to pay because we qualified as offer guests. On my way out of the restaurant, the manager told me that we had to pay there. She didn’t provide me with the receipt after I paid. At the Italian restaurant restaurant by the pool, it was the same story. We paid for food and the cashier didn’t gave us any source of receipt. Seeing how the hotel staff plays with the consumers to take advantage of the situation. Represented a stressful situation for me as a guest.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel! Amazing service! Amazing food! ...just no hot water around 9am.... All together it was an amazing stay!
Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Hotels.com guest review

4/10 Fair

Well this Hotel doesn't meet the requirements for the Start rate they are sales price's. The A/C on Lobby and the rest of community areas they are permanently shut off, on rooms only running at 24°C. The restaurant offers are very poor. This hotel only has very good condition on pool area, this is excellent. By the way the towels for pool use are in very bad conditions. In my opinion this Hotel only has one excellent employee services.
4-night family trip
Verified Expedia guest review

2/10 Poor

I will never stay there again no hot water period water was brown I couldn’t even bath I have photos mold was in the bathroom curtains I have a very bad cold because the room was not purified at all
laveka, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Fraudulent behaviour
I absolutely need to have one night stay to be refunded to me. When I arrived late at night the clerk Maria didn't honour my booking and was forcing me to pay 300 usd in cash. If I don't receive a refund in the next 48 hours I will repoer both the hotel and hotel. Com to the pertinent authorities
1-night trip
Verified Hotels.com guest review