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Maya Tulum by G Hotels

Photo gallery for Maya Tulum by G Hotels

Aerial view
On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool, free cabanas, pool umbrellas

Overview of Maya Tulum by G Hotels

VIP Access

Maya Tulum by G Hotels

3.5 star property
3.5-star beachfront hotel with spa, near Tulum Beach

7.6/10 Good

141 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Connecting rooms available
The price is CA $1,635
Price available on 12/29/2022
Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Swim-up bar
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 6 min drive
  • Playa Paraiso - 12 min drive
  • Sian Ka'an Biosphere Reserve - 18 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Gran Cenote - 21 min drive

Restaurants

  • Restaurare - 3 min walk
  • El Tabano - 4 min walk
  • Posada margherita - 8 min walk
  • Juanita Diavola - 9 min walk
  • Kin Toh - 15 min walk

About this property

Maya Tulum by G Hotels

Maya Tulum by G Hotels is a great choice for your beach stay in Tulum. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other features include a terrace and a garden. Fellow travelers like the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 51 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach
  • Yoga classes

Working away

  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 51 buildings/towers
  • Built in 1986
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 15 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Beach loungers
    • Beach towels
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water
    • Concierge service
    • Housekeeping

Optional extras

  • Breakfast costs between USD 20 and USD 40 for adults, and USD 20 and USD 40 for children (approximately)

Pets

  • Pet deposit: USD 500 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Maya Tulum by G Hotels?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Maya Tulum by G Hotels?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Maya Tulum by G Hotels on 7 Dec 2022 start from CA $226, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Maya Tulum by G Hotels?
Yes, there's an outdoor pool.
Are pets allowed at Maya Tulum by G Hotels?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 500 per stay. Food and water bowls are available.
Is parking offered on site at Maya Tulum by G Hotels?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Maya Tulum by G Hotels?
You can check in from 3 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Maya Tulum by G Hotels and nearby?
Onsite recreation at Maya Tulum by G Hotels includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Maya Tulum by G Hotels also has spa services and a garden.
Are there restaurants at or near Maya Tulum by G Hotels?
Yes, there's an onsite restaurant. Nearby restaurants include Restaurare (3-min walk), El Tabano (4-min walk), and posada margherita (8-min walk).
What's the area around Maya Tulum by G Hotels like?
Maya Tulum by G Hotels is a short 1-minute walk from Tulum Beach and 15 minutes' walk from SFER IK.

Overall score and ratings

7.6

Good

8.3/10

Cleanliness

8.7/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

Bit disappointed.
We booked 3 nights on the beach after our 5 days in the city. It was a bit of a disappointment. We were expecting some seaweed on the beach, knowing it is red tide season— but our stretch of the beach for our hotel was covered in smelly mounds of it versus the other beaches that had it significantly more under-control. Pretty disappointing for the price point of the hotel. The AC and power shut off multiple times which was frustrating, considering they already limit you to certain times of the day you can use it. The rooms get muggy and hot quick. Besides that, the service and amenities were great. Beautiful pool. But, the area it overpriced and difficult to enjoy when you pay too much for many inconveniences. The people were great though inside the resort.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Romantic Private Oasis
The place was awesome! It is still being renovated and a few things not available yet. We choose a time when there is seagrass so educate yourself to the months it arrives. Nevertheless, we love our room and the style of the hotel. It is such a cool concept with the individual palapa style rooms and yet a flare of contemporary. The rooms are private and romantic. Warning taxis are expensive so rent a bike or get a car.
Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

I can’t recommend this hotel enough! The staff went above and beyond to make our honeymoon perfect! We had a couple request in regards to our room and they were prompt and made sure everything was great. Their breakfast may have been the best meals we had while staying in tulum. They have the most beach front compared to other hotels down the strip.
Kelsey, 5-night romance trip
Verified Expedia guest review

2/10 Poor

Princess, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Definitely Recommend
Excellent, amazing experience from beginning to end!
Laura, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Patrick, 4-night trip
Verified Travelocity guest review

8/10 Very good

If I come back to Tulum, I would absolutely stay here again. It was absolutely beautiful, so tranquil, and the staff was amazing. Any problem we had was instantly sorted. Beach access was limited due to seaweed, but the pool area made up for this. We only had the included breakfast, so we can't speak to the dining. I never got her name, but the bartender was so much fun. An absolute amazing stay here.
Margaret Elise, 5-night romance trip
Verified Expedia guest review

2/10 Poor

I felt very unsafe, the latch of the window wasn't working, no phone to reach out the front desk, random people knocking the door during the night. I didn't sleep at all ! Staff didn't care at all, they told me they are renovating the property so several things were not working. Wouldn't recommend.
Janelle, 3-night romance trip
Verified Expedia guest review

4/10 Fair

From the day I got there it was bugs and insects all throughout my room from the counters to the bed to the floors where coming into the room. The room was nice and clean but the sanitary of this property was awful. The bathroom shower water filled up as the water constantly ran which filled up the bottom be of the shower.
Kiara, 3-night romance trip
Verified Expedia guest review

6/10 Good

Property was very nice, Friendly staff. We didn’t get the ocean view room we paid for. The beach was un usable due to un cleaned algae. Not very handycaped friendly. No yoga available as posted. The restaurant had many missing items, and food quality not consistent. Location was great. Drinks were great!
carolina, 4-night romance trip
Verified Expedia guest review