6/10 Good
28 Jan 2023
Not the hotel it once was….,
I have stayed at this location several times and loved it . This time it was NOT the same . The staff is not accommodating or helpful at all . As a matter of fact they are disengaged and inattentive. The restaurant which used to have full pool service is beyond a joke . Jonathan the bartender that was there everyday of my stay was atrocious. He wound sit at the bar on his phone all day. Didn’t pay attention to patrons. He would be chatting with his coworkers. Which at times was beyond loud and inappropriate for the work place . I would have to flag him down to get service . He was never around to check back if we needed anything else. I get better assistance going thru McDonald’s drive thru . Also I was sitting at a pool table had a snack and a few drinks early afternoon . The dirty dishes sat on that table till the next morning . That is gross . Whoever is now managing the support and customer service staff needs to either train the current staff what customer looks like . Or hire individuals that understand what service looks like .
Carrie
Carrie, 5-night trip with friends
Verified Hotels.com guest review