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Luxury hotel with 2 bars/lounges, near Gran Via Street
It has a wonderful open air bar on the 10 th floor roof.
Oct. 3, 2019
Loved it... awesome place to stay... professional, kind and friendly staff. Clean hotel…
Aug. 26, 2019
This property advises that it adheres to Safe Tourism Certified (Spain) and GBAC STAR (Hyatt) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Buffet breakfast is offered for an extra charge of EUR 20 per person (approximately)
Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and GBAC STAR (Hyatt).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Awesome place to stay... professional, hospital and friendly staff, clean and spacious. Very good location and close to everything... We loved it.
Homayoun, 4 night romance trip, Aug. 22, 2019
Verified Hotels.com guest review
Great location. Walking distance to all major attractions. Very clean and beautifully decorated. Large spacious room. Gorgeous elevator!
2 night romance trip, Aug. 6, 2019
Verified Expedia guest review
I have stayed out other Hyatt Centrics and particularly loved the one in Tokyo. Unfortunately, given the price point of this hotel, we expected more in some areas. The BIGGEST negative was sending a complaint to management with zero response which is unacceptable for me. Negatives: - Room on second floor is across from a bookstore so customers can see directly into your room. Further there is on-going construction which starts around 7:30am in the morning, in the building across the room - while we were offered another room, it would have had the same issues - For some reason they had my booking split into two different bookings from hotels.com - this meant I had to sort this out again after check-in. There was confusion about whether I had an upgraded room on 2nd part of visit where the two days costs almost double the first 4 nights... the ended up saying it wasn't, but I suspect they didn't want the hassle of sorting this issue out - My partner asked for personal hygiene products in a discreet manner - the information books in the rooms say that they will "gift" these if you ask at the front desk - instead the person embarrassed my partner in front of male staff and told her to go to the pharmacy - since she is Asian, she felt that a bit of racism may have been at play - Room key cards stopped working after 4 days. Positives: - Rooms were cleaned quite well and almost immediately after posting "please clean" - Check out was great
Derrick, 6 night romance trip, Jun. 7, 2019
Verified Hotels.com guest review
Smooth check in and great suggestions re restaurants and shopping.
1 night trip, Mar. 8, 2019
Verified Expedia guest review
Great location for walking and checking out the area
1 night romance trip, Jan. 5, 2019
Verified Expedia guest review
Excellent location in the center of the city with access to restaurants, shopping and things to see.
1 night trip, Sep. 7, 2018
Verified Expedia guest review
The hotel was great. The staff was fantastic. After being in a plane for 11 hours, it is great to be received by a friendly and helpful face. I arrived saturday @ 6:00 am. When I left the hotel today, I had a similar experience. Great work guys! I'm coming back to Hyatt.
CarlosQ, 1 night business trip, Feb. 21, 2020
Verified Expedia guest review
The hotel is in great location, stayed a number of times now, great business hotel
2 night business trip, Feb. 11, 2020
Verified Hotels.com guest review
Staff was friendly and prompt - room was ready and we were able to check in early which was great after just arriving after a long flight. Shower was clogged and flooded, but maintenance addressed the problem quickly. The photos feature a rooftop terrace, and a bar with city views. When we tried to access the rooftop terrace, the doors were all locked. We wanted to get a drink at the bar with the city view, but it was closed for a private event. Overall it was a good experience, and a good location. I just wish that we could have experienced the rooftop terrace and bar with city views as shown on the website.
Jackie, 3 night romance trip, Jan. 16, 2020
Verified Expedia guest review
Great
2 night trip, Jan. 12, 2020
Verified Hotels.com guest review