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Hyatt Centric Gran Via Madrid, Madrid

Luxury hotel with 2 bars/lounges, near Gran Via Street

  • Free WiFi
From
$199 CAD

Property renovations and closures

  • This property is closed from March 18 2020 to April 5 2020 (dates subject to change).

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • City View
  • Bathroom
  • Terrace/Patio
Terrace/Patio. Image 1 of 66
1 / 66Terrace/Patio
9.2.Superb.
  • It has a wonderful open air bar on the 10 th floor roof.

    Oct. 3, 2019

  • Loved it... awesome place to stay... professional, kind and friendly staff. Clean hotel…

    Aug. 26, 2019

See all 353 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Dining options
Convenient
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 159 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness center
  • Business center

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 9 min walk
  • Royal Palace of Madrid - 12 min walk
  • Thyssen-Bornemisza National Museum - 13 min walk
This property is closed from March 18 2020 to April 5 2020 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed (Gran Via View)
  • Room, 2 Double Beds
  • Room, 1 King Bed, Terrace
  • Executive Suite
  • Junior Suite
  • Room, 1 King Bed
  • Room, 2 Single Beds
  • Suite, Terrace

Location

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 5 min walk

What’s around

Landmarks

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 9 min walk
  • Royal Palace of Madrid - 12 min walk
  • Thyssen-Bornemisza National Museum - 13 min walk
  • El Retiro Park - 19 min walk
  • Prado Museum - 19 min walk
  • Madrid Rio - 21 min walk
  • Principe Pio - 21 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 23 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 25 min drive
  • Madrid Recoletos Station - 17 min walk
  • Madrid Principe Pio Station - 21 min walk
  • Madrid (XOC-Atocha Train Station) - 27 min walk
  • Gran Via Station - 2 min walk
  • Callao Station - 2 min walk
  • Santo Domingo Station - 5 min walk

At a glance

Hotel size

  • This hotel has 159 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Things to do

  • 24-hour fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2121
  • Conference space size (meters) - 197

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 55-inch TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Hielo y Carbon - This restaurant specializes in international cuisine.

Via Fantastica - Onsite rooftop bar.

Ondas Bar - Onsite lobby lounge.

Small print

Also known as

  • Hyatt Centric Gran Via Madrid Hotel
  • Hyatt Centric Gran Via Hotel
  • Hyatt Centric Gran Via
  • Hyatt Centric Gran Via Madrid Hotel
  • Hyatt Centric Gran Via Madrid Madrid
  • Hyatt Centric Gran Via Madrid Hotel Madrid

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of EUR 20 per person (approximately)

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and GBAC STAR (Hyatt).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Centric Gran Via Madrid does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property is closed from March 18 2020 to April 5 2020 (dates subject to change).

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • No, unfortunately, but there's discounted parking nearby.

  • Yes, pets are welcome. Service animals are exempt from fees. Food and water bowls are available.

  • You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

  • Yes, Hielo y Carbon offers international cuisine. Nearby restaurants include Pizza Al Cuadrado (3-min walk), Tapa Tapa (3-min walk), and 100 Montaditos (3-min walk).

  • No, this hotel doesn't have a casino, but Casino Gran Via (3-min walk) and Casino de Madrid (7-min walk) are both nearby.

  • Hyatt Centric Gran Via Madrid has 2 bars and a 24-hour fitness center, as well as a garden.
9.2.Superb.
  • 10.0.Exceptional

    We loved it...

    Awesome place to stay... professional, hospital and friendly staff, clean and spacious. Very good location and close to everything... We loved it.

    Homayoun, 4 night romance trip, Aug. 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location. Walking distance to all major attractions. Very clean and beautifully decorated. Large spacious room. Gorgeous elevator!

    2 night romance trip, Aug. 6, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Not Impressed - Unlikely to Stay Again

    I have stayed out other Hyatt Centrics and particularly loved the one in Tokyo. Unfortunately, given the price point of this hotel, we expected more in some areas. The BIGGEST negative was sending a complaint to management with zero response which is unacceptable for me. Negatives: - Room on second floor is across from a bookstore so customers can see directly into your room. Further there is on-going construction which starts around 7:30am in the morning, in the building across the room - while we were offered another room, it would have had the same issues - For some reason they had my booking split into two different bookings from hotels.com - this meant I had to sort this out again after check-in. There was confusion about whether I had an upgraded room on 2nd part of visit where the two days costs almost double the first 4 nights... the ended up saying it wasn't, but I suspect they didn't want the hassle of sorting this issue out - My partner asked for personal hygiene products in a discreet manner - the information books in the rooms say that they will "gift" these if you ask at the front desk - instead the person embarrassed my partner in front of male staff and told her to go to the pharmacy - since she is Asian, she felt that a bit of racism may have been at play - Room key cards stopped working after 4 days. Positives: - Rooms were cleaned quite well and almost immediately after posting "please clean" - Check out was great

    Derrick, 6 night romance trip, Jun. 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Smooth check in and great suggestions re restaurants and shopping.

    1 night trip, Mar. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location for walking and checking out the area

    1 night romance trip, Jan. 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent location in the center of the city with access to restaurants, shopping and things to see.

    1 night trip, Sep. 7, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was great. The staff was fantastic. After being in a plane for 11 hours, it is great to be received by a friendly and helpful face. I arrived saturday @ 6:00 am. When I left the hotel today, I had a similar experience. Great work guys! I'm coming back to Hyatt.

    CarlosQ, 1 night business trip, Feb. 21, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    great business hotel in heart of Madrid

    The hotel is in great location, stayed a number of times now, great business hotel

    2 night business trip, Feb. 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff was friendly and prompt - room was ready and we were able to check in early which was great after just arriving after a long flight. Shower was clogged and flooded, but maintenance addressed the problem quickly. The photos feature a rooftop terrace, and a bar with city views. When we tried to access the rooftop terrace, the doors were all locked. We wanted to get a drink at the bar with the city view, but it was closed for a private event. Overall it was a good experience, and a good location. I just wish that we could have experienced the rooftop terrace and bar with city views as shown on the website.

    Jackie, 3 night romance trip, Jan. 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great

    Great

    2 night trip, Jan. 12, 2020

    Verified Hotels.com guest review

See all 353 reviews