The Golden Bay Hotel Batam

Photo gallery for The Golden Bay Hotel Batam

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Superior Queen | In-room safe, desk, blackout drapes, iron/ironing board
Superior Queen | In-room safe, desk, blackout drapes, iron/ironing board
Superior Twin | In-room safe, desk, blackout drapes, iron/ironing board
Superior Queen | In-room safe, desk, blackout drapes, iron/ironing board

Overview of The Golden Bay Hotel Batam

The Golden Bay Hotel Batam

3.5 star property
Family-friendly hotel in Batam with water park and restaurant

7.4/10 Good

51 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Jalan Bengkong Laut, Golden City, Bengkong, Batu Ampar, Batam, 29433
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Water park
  • Breakfast available
  • Free area shuttle
  • Free shopping center shuttle
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Business center
For families
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • Nagoya Hill Mall - 15 min drive
  • Batam Centre Ferry Terminal - 15 min drive
  • Harbor Bay Ferry Terminal - 19 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 37 min drive
  • Singapore Changi Airport (SIN) - 13.8 miles/22.2 km
  • Seletar Airport (XSP) - 21.4 miles/34.5 km
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

About this property

The Golden Bay Hotel Batam

3.5-star family-friendly hotel
Water-park access, a roundtrip airport shuttle, and a coffee shop/cafe are just a few of the amenities provided at The Golden Bay Hotel Batam. Treat yourself to a massage or other spa services. The onsite restaurant, Cheng Ho, features international cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and an area shuttle
  • Meeting rooms, tour/ticket assistance, and a banquet hall
  • Guest reviews say good things about the helpful staff and proximity to shopping
Room features
All guestrooms at The Golden Bay Hotel Batam offer perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM - 9 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (during limited hours)*

Offsite

  • Free area shuttle
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Water park access (surcharge)
  • Free local shuttle

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Water park access (surcharge)
  • Spa services
  • Waterslide

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Cheng Ho - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 50000 for adults and IDR 25000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 120000.00 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 125000 per night

Hygiene & cleanliness

Social distancing measures are in place.

Policies

This property accepts credit cards.

Also known as

Golden Bay Hotel Batam
Golden Bay Batam
Golden Bay Hotel
The Golden Bay Batam Batam
The Golden Bay Hotel Batam Hotel
The Golden Bay Hotel Batam Batam
The Golden Bay Hotel Batam Hotel Batam

Frequently asked questions

Does The Golden Bay Hotel Batam offer free cancellation for a full refund?
Yes, The Golden Bay Hotel Batam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Golden Bay Hotel Batam?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Golden Bay Hotel Batam?
Sorry, pets aren't allowed.
Is parking offered on site at The Golden Bay Hotel Batam?
Yes, there's free self parking.
Is airport shuttle service offered by The Golden Bay Hotel Batam?
Yes, an airport shuttle is available. The charge is IDR 120000.00 per vehicle one way.
What are the check-in and check-out times at The Golden Bay Hotel Batam?
You can check in from 2 PM - 9 PM. Check-out time is noon.
What is there to do at The Golden Bay Hotel Batam and nearby?
The Golden Bay Hotel Batam has a waterslide and spa services, as well as a picnic area.
Are there restaurants at or near The Golden Bay Hotel Batam?
Yes, Cheng Ho offers international cuisine. Nearby restaurants include Kedai Durian Tok Ngah (2 mi), Ayam Bakar Taliwang (2.5 mi), and Coffee Story Co (2.6 mi).

Overall score and ratings

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

4.7/10

Amenities

6.9/10

Property conditions & facilities

6/10 Good

Azura, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
3-night family trip
Verified Expedia guest review

2/10 Poor

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
2-night trip
Verified Expedia guest review

8/10 Very good

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
RONNIE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great value hotel.
Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
Matt, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
4-night family trip
Verified Expedia guest review

6/10 Good

water is inconsistent, you get burn. If you turn on hot, otherwise too cold
Lynn, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ayang, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very Friendly Staff
Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
CLEMENT, 1-night family trip
Verified Hotels.com guest review