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Krystal Urban Cancun & Beach Club

3.5 star property
Beach hotel with free beach shuttle, near Plaza Las Americas

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Krazy King Non Refundable (Free Beach Club Access) | City view
Lobby sitting area
Front of property - evening/night
Business centre
VIP Access

Reviews

7.8 out of 10
Good
In the heart of Downtown Cancun, Krystal Urban Cancun & Beach Club offers a vibrant retreat. Enjoy a drink at the poolside bar, savor a meal at Restaurante Aquamarina or unwind in the outdoor pool with sun loungers. With concierge services and meeting rooms nearby Plaza Las Americas and Plaza 28 are within easy reach.

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Fitness center
  • Self parking
  • Pool bar
  • Room service
  • Business center
  • 9 meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is CA $107
CA $135 total
includes taxes & fees
May 10 - May 11

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Real Inn Cancún

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
7.6 out of 10, Good, 1,004 reviews
The price is CA $97
CA $123 total
includes taxes & fees
May 16 - May 17
Real Inn Cancún
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About the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 5 min walk - 0.4 km
  • Dubai Palace Casino - 16 min walk - 1.3 km
  • Plaza 28 - 2 min drive - 1.7 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km
  • Playa Tortugas - 8 min drive - 4.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Tulum Intl. Airport (TQO) - 145 min drive
  • Free beach shuttle

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

When you stay at Krystal Urban Cancun & Beach Club, you'll be just a 5-minute drive from Plaza Las Americas and Plaza 28. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 246 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Secured uncovered onsite self parking (MXN 30 per day)
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Free beach shuttle
  • Private beach nearby

Working away

  • Business center
  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Dining

Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 345 for adults and MXN 173 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Uncovered self parking costs MXN 30 per day

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club offer free cancellation for a full refund?

Yes, Krystal Urban Cancun & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Urban Cancun & Beach Club?

Yes, there's an outdoor pool.

Are pets allowed at Krystal Urban Cancun & Beach Club?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Urban Cancun & Beach Club?

Yes. Self parking costs MXN 30 per day.

What are the check-in and check-out times at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.

What is there to do at Krystal Urban Cancun & Beach Club and nearby?

Krystal Urban Cancun & Beach Club has an outdoor pool and a fitness center.

Are there restaurants at or near Krystal Urban Cancun & Beach Club?

Yes, Restaurante Aquamarina offers sushi.

Does Krystal Urban Cancun & Beach Club have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Krystal Urban Cancun & Beach Club like?

Krystal Urban Cancun & Beach Club is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 16 minutes' walk from Dubai Palace Casino. Travelers say this hotel is in a good location.

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Reviews

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Breakfast
Lobby
View
Shopping malls
Food
Bed

Reviews

2/10 Poor

Bad smell

Room had a really bad smell to it
Tyler, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice place check in was a bit slow.
Kamira, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Bianca, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alec, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel

You can hear everything from the next room overall is having great service and great location very close to the mall so it's super convenient
Deborah, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Poor hotel service and bad manners

I have stayed in this hotel in previous years and I have had no issues but it seems like the entire management has changed. I was very disappointed firstly when I requested for a late check out the lady at the desk was very rude, she had zero experience with customer service. Very abrupt and was speaking on top of me. I asked to speak to her duty manager to who she spoke to in Spanish without realising I understand Spanish who supported her and when I was complaining to him about her attitude he was telling me I can’t help you with a late check out. He failed to even ask what the issues was and just started defending his colleague and not possible for a late check out. I told him I no longer required a late check out after her poor behaviour and bad manners. To embarrass her before I left I told her just for our information I do understand Spanish to next time be careful around foreign people which she did feel ashamed off. The manager on duty really needs training on how to run a reception desk as he was equally as bad as her with dealing with customers checking in to hotel. The hotel has really gone down hill and they do not care about guest. Also when giving city tax make sure they give you correct change as they try and steal your money I had to ask for my change. The breakfast was poor, after requesting for milk and tea I had to wait until my eggs were cold. I have stayed in this hotel over the past 5 years under different management but I wouldn’t return. Regards
Habib, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel, nice and big room, it was clean, the couches in the lobby are very duty, I did not eve want to sit there. Requested an iron and did not have on until the following day. People at the front desk not very nice .
Nicolasa, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Las puertas literalmente estan muy corrientes y el baño olía a orines
ARTURO CARRILLO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location!
Ricardo, 8-night romance trip
Verified Expedia guest review

4/10 Fair

The only good review is the buffet was pretty good but the fact the entry door to our room was broken and didn’t close unless pulled was sketchy. Our bathroom door was consistently locking us in and wouldn’t open. The sheets were stained as well as the towels.
kianie, 4-night family trip
Verified Expedia guest review

2/10 Poor

Ishmael, 2-night trip
Verified Expedia guest review

4/10 Fair

No fridges , no ice machines No outside food or drinks by pool Towels very old No face cloth ,beds uncomfortable Extremely small tv, Needs updating badly
Robert, 27-night romance trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed it so much my time in there.
Johan Enrrique Murillo, 6-night trip
Verified Expedia guest review

6/10 Good

Beatriz, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

David, 1-night trip
Verified Expedia guest review

8/10 Very good

Too far from beach
DENIS, 7-night trip
Verified Expedia guest review

4/10 Fair

Property is old and run down. Have had to get new keys 6 times in 2 days. No wash cloths available. Towels are old and freyed. Shower floor was slippery as ice very dangerous. Have to get towels for the pool at front desk and there is always a long line. No service at the pool bar
David, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Location
Karla, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Sherin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The area
Silvia, 2-night trip
Verified Expedia guest review

8/10 Very good

Check-in was delayed by almost an hour due to high occupancy and this was inconvenient, but probably rare. Otherwise, I liked it a lot. I was on the 11th floor with a King bed. The view was amazing. And the bed was extremely comfortable. I am still thinking of the bed, 12 hours after checkout. The towels were also excellent. And I can confirm that it was spotless clean.
Amjad, 1-night trip
Verified Expedia guest review

4/10 Fair

We’ve stayed at this place before due to the location, we’d had OK rooms, we understand it’s not an upscale hotel however this time the check in took forever, front desk wasn’t very helpful and it was just us and another party, the room was outdated, the whole property needs an urgent update. The cleaning and restaurant staff were lovely.
clara, 4-night family trip
Verified Expedia guest review

8/10 Very good

Zulma, 1-night trip
Verified Expedia guest review