In the heart of Downtown Cancun, Krystal Urban Cancun & Beach Club offers a vibrant retreat. Enjoy a drink at the poolside bar, savor a meal at Restaurante Aquamarina or unwind in the outdoor pool with sun loungers. With concierge services and meeting rooms nearby Plaza Las Americas and Plaza 28 are within easy reach.
Popular amenities
Bar
Parking available
Pool
Gym
24/7 front desk
Main amenities (12)
Daily housekeeping
Private beach
Restaurant and bar/lounge
Outdoor pool
Breakfast available
Free beach shuttle
Fitness center
Self parking
Pool bar
Room service
Business center
9 meeting rooms
Feel at home (6)
Free cribs/infant beds
Private bathroom
Television
Daily housekeeping
Blackout drapes/curtains
Elevator
The current price is CA $107
CA $107
CA $135 total
includes taxes & fees
May 10 - May 11
Room options
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)
Standard Room, 2 Double Beds (Free Beach Club Access)
Highlights
Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
40 sq m
City view
Sleeps 4
2 Double Beds
View all photos for Standard Room, 1 King Bed (Free Beach Club Access)
Standard Room, 1 King Bed (Free Beach Club Access)
Highlights
Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
40 sq m
City view
Sleeps 2
1 King Bed
View all photos for Altitude Room (Free Beach Club Access)
Altitude Room (Free Beach Club Access)
Highlights
Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
39 sq m
City view
Sleeps 2
1 King Bed
View all photos for Krazy King Non Refundable (Free Beach Club Access)
Krazy King Non Refundable (Free Beach Club Access)
Highlights
Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
35 sq m
City view
Sleeps 2
1 King Bed
View all photos for Krazy Non Refundable (Free Beach Club Access)
Puerto Cancun Marina Town Center - 3 min drive - 2.8 km
Playa Tortugas - 8 min drive - 4.8 km
Getting around
Cancun Intl. Airport (CUN) - 17 min drive
Tulum Intl. Airport (TQO) - 145 min drive
Free beach shuttle
Restaurants
Sushi San - 3 min walk
Patravali - 4 min walk
La Playita Seafood & Mojitos Bar - 4 min walk
Tuch Cantina Yucateca - 2 min walk
La Guadalupana - 2 min walk
About this property
Krystal Urban Cancun & Beach Club
When you stay at Krystal Urban Cancun & Beach Club, you'll be just a 5-minute drive from Plaza Las Americas and Plaza 28. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar, and a beach shuttle. The location and nearby shopping get good marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
246 rooms
Arranged over 16 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Secured uncovered onsite self parking (MXN 30 per day)
Wheelchair-accessible parking on site
Offsite
Free beach shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
What to do
Free beach shuttle
Private beach nearby
Working away
Business center
9 meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Free beach shuttle
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2009
Safe-deposit box at front desk
Fitness center
An outdoor pool
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Local culture & ecosystem education
At least 80% lighting from LEDs
Comprehensive recycling policy
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board
Sleep well
Blackout drapes/curtains
Free crib/infant bed
What to enjoy
Balcony or patio
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Phone
More
Daily housekeeping
In-room safe
Eco-friendly cleaning products provided
Recycling
Special features
Dining
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 79.20 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 345 for adults and MXN 173 for children
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Uncovered self parking costs MXN 30 per day
Policies
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun
Frequently asked questions
Does Krystal Urban Cancun & Beach Club offer free cancellation for a full refund?
Yes, Krystal Urban Cancun & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Urban Cancun & Beach Club?
Yes, there's an outdoor pool.
Are pets allowed at Krystal Urban Cancun & Beach Club?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Urban Cancun & Beach Club?
Yes. Self parking costs MXN 30 per day.
What are the check-in and check-out times at Krystal Urban Cancun & Beach Club?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Urban Cancun & Beach Club?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.
What is there to do at Krystal Urban Cancun & Beach Club and nearby?
Krystal Urban Cancun & Beach Club has an outdoor pool and a fitness center.
Are there restaurants at or near Krystal Urban Cancun & Beach Club?
Yes, Restaurante Aquamarina offers sushi.
Does Krystal Urban Cancun & Beach Club have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Krystal Urban Cancun & Beach Club like?
Krystal Urban Cancun & Beach Club is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 16 minutes' walk from Dubai Palace Casino. Travelers say this hotel is in a good location.
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Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Restaurant
Breakfast
Lobby
View
Shopping malls
Food
Bed
Reviews
2/10 Poor
Apr 24, 2025
Bad smell
Room had a really bad smell to it
Tyler
Tyler, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
Mar 28, 2025
Nice place check in was a bit slow.
Kamira
Kamira, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Mar 13, 2025
Bianca
Bianca, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 10, 2025
Roberto
Roberto, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 8, 2025
Gabriel
Gabriel, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 23, 2025
Alec
Alec, 7-night trip
Verified Hotels.com guest review
8/10 Very good
Feb 18, 2025
Good hotel
You can hear everything from the next room overall is having great service and great location very close to the mall so it's super convenient
Deborah
Deborah, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jan 29, 2025
Poor hotel service and bad manners
I have stayed in this hotel in previous years and I have had no issues but it seems like the entire management has changed.
I was very disappointed firstly when I requested for a late check out the lady at the desk was very rude, she had zero experience with customer service. Very abrupt and was speaking on top of me. I asked to speak to her duty manager to who she spoke to in Spanish without realising I understand Spanish who supported her and when I was complaining to him about her attitude he was telling me I can’t help you with a late check out. He failed to even ask what the issues was and just started defending his colleague and not possible for a late check out. I told him I no longer required a late check out after her poor behaviour and bad manners. To embarrass her before I left I told her just for our information I do understand Spanish to next time be careful around foreign people which she did feel ashamed off.
The manager on duty really needs training on how to run a reception desk as he was equally as bad as her with dealing with customers checking in to hotel.
The hotel has really gone down hill and they do not care about guest.
Also when giving city tax make sure they give you correct change as they try and steal your money I had to ask for my change.
The breakfast was poor, after requesting for milk and tea I had to wait until my eggs were cold.
I have stayed in this hotel over the past 5 years under different management but I wouldn’t return.
Regards
Habib
Habib, 1-night trip
Verified Hotels.com guest review
8/10 Very good
Jan 28, 2025
Nice hotel, nice and big room, it was clean, the couches in the lobby are very duty, I did not eve want to sit there. Requested an iron and did not have on until the following day. People at the front desk not very nice .
Nicolasa
Nicolasa, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Jan 26, 2025
Las puertas literalmente estan muy corrientes y el baño olía a orines
ARTURO CARRILLO
ARTURO CARRILLO, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 25, 2025
Great location!
Ricardo
Ricardo, 8-night romance trip
Verified Expedia guest review
4/10 Fair
Jan 23, 2025
The only good review is the buffet was pretty good but the fact the entry door to our room was broken and didn’t close unless pulled was sketchy. Our bathroom door was consistently locking us in and wouldn’t open. The sheets were stained as well as the towels.
kianie
kianie, 4-night family trip
Verified Expedia guest review
2/10 Poor
Jan 20, 2025
Ishmael
Ishmael, 2-night trip
Verified Expedia guest review
4/10 Fair
Jan 19, 2025
No fridges , no ice machines
No outside food or drinks by pool
Towels very old
No face cloth ,beds uncomfortable
Extremely small tv,
Needs updating badly
Robert
Robert, 27-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 17, 2025
I enjoyed it so much my time in there.
Johan Enrrique Murillo
Johan Enrrique Murillo, 6-night trip
Verified Expedia guest review
6/10 Good
Jan 16, 2025
Beatriz
Beatriz, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
Jan 16, 2025
David
David, 1-night trip
Verified Expedia guest review
8/10 Very good
Jan 15, 2025
Too far from beach
DENIS
DENIS, 7-night trip
Verified Expedia guest review
4/10 Fair
Jan 14, 2025
Property is old and run down. Have had to get new keys 6 times in 2 days. No wash cloths available. Towels are old and freyed. Shower floor was slippery as ice very dangerous. Have to get towels for the pool at front desk and there is always a long line. No service at the pool bar
David
David, 2-night romance trip
Verified Expedia guest review
8/10 Very good
Jan 14, 2025
Location
Karla
Karla, 1-night romance trip
Verified Expedia guest review
2/10 Poor
Jan 13, 2025
Sherin
Sherin, 4-night family trip
Verified Hotels.com guest review
6/10 Good
Jan 10, 2025
The area
Silvia
Silvia, 2-night trip
Verified Expedia guest review
8/10 Very good
Jan 6, 2025
Check-in was delayed by almost an hour due to high occupancy and this was inconvenient, but probably rare. Otherwise, I liked it a lot. I was on the 11th floor with a King bed. The view was amazing. And the bed was extremely comfortable. I am still thinking of the bed, 12 hours after checkout. The towels were also excellent. And I can confirm that it was spotless clean.
Amjad
Amjad, 1-night trip
Verified Expedia guest review
4/10 Fair
Jan 4, 2025
We’ve stayed at this place before due to the location, we’d had OK rooms, we understand it’s not an upscale hotel however this time the check in took forever, front desk wasn’t very helpful and it was just us and another party, the room was outdated, the whole property needs an urgent update. The cleaning and restaurant staff were lovely.