4/10 Fair
19 Sept 2023
FALSE STATEMENTS
Was my first time in the Caymans, stayed 4 days, 2 of which were here, i left because the hotel's facilities and ALL amenities were CLOSED! I was lied to, unable to use ANY of them, and wasted 2 days. The hotel was clean, off the path which was fine, but do not list all types of fun activities or amenities you do not have. THEN, the hotel manager who was nice, or lied, said he could not refund due to me booking through hotels.com and to reach out to you. I just did, your customer service "Pablo" states he can not. This is absurd, and other than a free bagel & coffee from the restaurant that was NOT the hotel, you both are working together to justify inaccurate listings.
MichaeL
MichaeL, 1-night business trip
Verified Hotels.com guest review