Crew Express Hotel

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Economy Room | Blackout drapes, free WiFi, bed sheets, wheelchair access
Economy Room | Blackout drapes, free WiFi, bed sheets, wheelchair access
Business Room | Blackout drapes, free WiFi, bed sheets, wheelchair access
Business Room | Blackout drapes, free WiFi, bed sheets, wheelchair access

Overview of Crew Express Hotel

Crew Express Hotel

3.0 star property
3-star Medan hotel with restaurant

6.6/10 Good

8 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is CA $20
Price available on 10/04/2022
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra, 20371
Main amenities
  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Free airport shuttle
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Arcade/game room
  • Snack bar/deli
For families
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Choose dates to view prices

About this area

What's nearby

  • In a provincial park

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 13 min drive
  • Free airport shuttle

About this property

Crew Express Hotel

3-star hotel in the business district
At Crew Express Hotel, you can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and a rooftop terrace. Treat yourself to a massage or other spa services. The onsite restaurant, Laurence Cafe, features Indonesian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and an arcade/game room.
You'll also find perks like:
  • Free self parking
  • A 24-hour front desk, a TV in the lobby, and an elevator
  • Smoke-free premises, luggage storage, and concierge services
  • Guest reviews say good things about the breakfast and proximity to the airport
Room features
All guestrooms at Crew Express Hotel have thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, bidets, and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Daily housekeeping and phones


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 65 rooms
  • Arranged over 5 floors


  • Check-in time from 10:00 AM - midnight
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Free offsite parking within 7 ft


  • Free airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • Television in common areas
  • Arcade/game room
  • Spa services


  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in stairways


  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee


  • Daily housekeeping
  • Access via exterior corridors

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew KNO
KNO Hotel Medan
KNO Hotel
KNO Medan
The Crew Hotel KNO
The KNO Hotel

Frequently asked questions

Does Crew Express Hotel offer free cancellation for a full refund?
Yes, Crew Express Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crew Express Hotel?
As of 1 Oct 2022, prices found for a 1-night stay for 2 adults at Crew Express Hotel on 4 Oct 2022 start from CA $20, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crew Express Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crew Express Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crew Express Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Crew Express Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Crew Express Hotel?
You can check in from 10:00 AM - midnight. Check-out time is 1 PM. Contactless check-in and check-out are available.
What is there to do at Crew Express Hotel and nearby?
Crew Express Hotel has spa services and an arcade.
Are there restaurants at or near Crew Express Hotel?
Yes, Laurence Cafe offers Indonesian cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Cindelaras (2.5 mi), Budaya Resto (6.7 mi), and Rujak Simpang Jodoh (7.3 mi).

Overall score and ratings






Staff & service


Property conditions & facilities

10/10 Exceptional

Prakash, 3-night trip
Verified guest review

10/10 Exceptional

3 outta 5
It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Raymond, 1-night romance trip
Verified guest review

2/10 Poor

We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
Verified guest review

8/10 Very good

Convenient to airport for overnight stopover
A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
1-night trip with friends
Verified guest review

2/10 Poor

ok nothing great
did not have most things on menu, over charged me on ordering almost each time I ordered
FAWN TON, 1-night trip
Verified guest review

2/10 Poor

Bad hotel
not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.
Verified guest review

8/10 Very good

Huong, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Verified guest review