Hotelcoz All Inclusive

Photo gallery for Hotelcoz All Inclusive

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Indoor pool, 4 outdoor pools
Indoor pool, 4 outdoor pools

Overview of Hotelcoz All Inclusive

Hotelcoz All Inclusive

3.5 star property
3.5-star beachfront resort with spa, near Playa San Juan

7.0/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Free use of bicycles
  • Free beach cabanas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera Norte
  • Chankanaab National Park - 25 min drive
  • Paradise Beach - 31 min drive
  • Mr. Sancho's Beach Club - 30 min drive
  • Playa Mia Grand Beach and Water Park - 31 min drive
  • Playacar Golf Club - 258 min drive
  • Playa del Carmen Maritime Terminal - 256 min drive
  • Playa del Carmen Main Beach - 258 min drive
  • Mamitas Beach - 259 min drive
  • Grand Coral Golf Riviera Maya - 260 min drive
  • Quinta Avenida - 262 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

About this property

Hotelcoz All Inclusive

At Hotelcoz All Inclusive, you can spend time at the beach enjoying free cabanas, beach massages, and volleyball, plus you'll have access to onsite scuba diving, snorkeling, and parasailing. There's plenty of fun with the 4 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and mani/pedis. El Cocal, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 4 bars/lounges, a free kid's club, and a beach bar. The pool and helpful staff get good marks from fellow travelers.

All-inclusive

All-inclusive room rates at Hotelcoz All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 251 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Toys
  • Pool gate

What to do

  • Golf privileges
  • On the beach
  • Fitness classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Evening entertainment
  • Pool table
  • Foosball
  • Table tennis

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (5381 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels

Facilities

  • 2 buildings/towers
  • Built in 1979
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 18 holes of golf
  • 4 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at Hotelcoz All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Center. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials.

The spa is open daily.

Dining

El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar - Onsite bar. Open daily.
Swim up Bar - Onsite bar. Open daily.
Snack Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 10 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Long-term renters welcome.

This property accepts credit cards, debit cards and cash.

Also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Overall score and ratings

7.0

Good

7.7/10

Cleanliness

8.5/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

They need to provide better dinner options. The food has gone down hill in the past years. They need to replace their towels and blankets. Overall the property is very nice and it has a nice beach.
Luis, 4-night family trip
Verified Expedia guest review

8/10 Very good

The location was great. The beach was beautiful and water was crystal clear. The property it self needs some updating and some regular maintenance. The food was ok, but could use some work as well. It really sucked in the morning had to be in line at 700am to make dinner reservations in the restaurant. As well to get a spot at the beach for an umbrella with only 20 on the whole property. Also no coffee in the rooms so you had to go to the lobby that was normally out and had to wait up to 10 minutes .
Jeremy, 8-night romance trip
Verified Expedia guest review

6/10 Good

When I checked in I was not I formed of any amenities. I had to change rooms on the second day because my a/c didn’t work. After having maintenance visit 3 times
Tamara, 3-night trip
Verified Expedia guest review

8/10 Very good

The resort was great! The staff was very nice! It was very hard to make dinner reservations, not enough spaces available. The hot tub was not even warm. Overall experience was good and I would definitely stay again and recommend it to others!
Jessica, 6-night romance trip
Verified Orbitz guest review

8/10 Very good

Nice place for the price. Very friendly staff.
Scott, 7-night family trip
Verified Expedia guest review

8/10 Very good

Joana Margarita, 3-night trip
Verified Travelocity guest review

8/10 Very good

ulises, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Joanna, 1-night trip
Verified Expedia guest review

8/10 Very good

Always clean
4-night family trip
Verified Expedia guest review

2/10 Poor

Oscar Nicolas Marmol, 7-night trip
Verified Expedia guest review