Hotel FRANQ, Antwerp

Service is limited but courteous. Decor is sparse but lovely. Don’t plan any casual meals in hotel. So many choices close by. Convenient to walk about the city.

I loved almost everything about this beautiful hotel: great location by the Old Town, close to the tram, beautiful rehab of an ornate 19th- century bank building, friendly employees. The “almost” has to do with the fact that when I sent a shirt out for laundering, it did not come back in the promised 12 hours, and then it did not come back until 54 hours. Two and a half days! And the staff did not seem to be on top of the situation enough to rectify it quickly. What if I was going to be checking out the following day? What if I need mes that shirt for a special event the following night? The staff at least did not charge me the laundry fee, and they offered apologies, but nothing more. Not a free breakfast, not a free drink in the bar, not one night off of my total seven-night stay; nothing. This is a Relais et Châteaux property, for heaven’s sake. A Best Western would have offered more. So that was the one blot on my otherwise lovely stay.

Very junior staff, doing their best but not quite there yet. Room was tiny but very comfortable and quiet. Restaurant and bar were lovely but service was slow. They insisted on reservations for an empty restaurant....

Great boutique hotel. Excellent staff! The only thing I can fault is no big mirror in the room.

Overall, I have nothing negative to say about the hotel. It's clean and the staff are efficient and friendly.