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Punta Esmeralda

Photo gallery for Punta Esmeralda

Deluxe Double Room, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi
Beach
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Punta Esmeralda

Punta Esmeralda

3.0 star property
Pet-friendly hotel with 1 outdoor pools, connected to a shopping center, near Mamitas Beach

8.2/10 Very good

227 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
The price is CA $51
Price available on 03/05/2023
Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Luis Donaldo Colosio
  • Playa del Carmen Main Beach - 32 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 9 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Playacar Golf Club - 21 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 16 min drive
  • Maroma Beach - 22 min drive
  • Ferry to Cozumel - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.4 km

Restaurants

  • Passion By Martin Berasategui - 9 min walk
  • Fuego - 9 min walk
  • Fonda Argentina - 11 min walk
  • La jungla de la riviera - 15 min walk
  • Canibal Royal - 3 min drive

About this property

Punta Esmeralda

At Punta Esmeralda, you'll be within a 15-minute drive of Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Fellow travelers say good things about the helpful staff and spacious guestrooms.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests can access their accommodation through a private entrance
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Room service (limited hours)

Services

  • Laundry facilities

Facilities

  • Built in 2017
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 6 for adults and USD 3 for children
  • Late check-out can be arranged for an extra charge of USD 20

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 6 per pet, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

<p>There is limited hot water on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda Hotel
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Playa del Carmen
Punta Esmeralda Hotel Playa del Carmen

Frequently asked questions

Does Punta Esmeralda offer free cancellation for a full refund?
Yes, Punta Esmeralda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Punta Esmeralda?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Punta Esmeralda on 5 Mar 2023 start from CA $51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Punta Esmeralda?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Punta Esmeralda?
Yes, there's an outdoor pool.
Are pets allowed at Punta Esmeralda?
Yes, cats and dogs are welcome. There's a charge of USD 6 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Punta Esmeralda?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Punta Esmeralda?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 20. Express check-out is available.
What is there to do at Punta Esmeralda and nearby?
Punta Esmeralda has an outdoor pool.
Are there restaurants at or near Punta Esmeralda?
Yes. Nearby restaurants include Passion By Martin Berasategui (9-min walk), Fuego (9-min walk), and Fonda Argentina (11-min walk).
What's the area around Punta Esmeralda like?
Punta Esmeralda is a short 2-minute walk from Quinta Avenida and 16 minutes' walk from Punta Esmeralda Beach.

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Very good

Alexey, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

great hotel
very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Alexey, 1-night trip
Verified Hotels.com guest review

6/10 Good

Interesting stay
I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Michelle, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Arturo, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Madelaine, 1-night trip
Verified Expedia guest review

4/10 Fair

If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.
david, 5-night family trip
Verified Travelocity guest review

10/10 Exceptional

Excelente facilities and easy to move around
Aaron Sandy Damian, 2-night family trip
Verified Expedia guest review

4/10 Fair

Le personal es amable y por dentro es seguro, es todo lo positivo de este lugar: la habitación olía a sucio, de pronto yo había agua ni para el inodoro, la regadera apenas salían gotas de agua y de repente nada, el wifi nunca funcionó bien, en 7 días no cambiaron las sábanas. Honestamente este hotel no es 3 estrellas, si al caso media estrella por mucho… se encuentra en un vecindario ajeno a lo turístico… este hotel vino junto con un paquete de promoción junto con vuelos por parte de expidia, pero por si solo jamás me hubiera hospedado ahí. Si es cierto que los precios son accesibles pero por un poco más hay hoteles mucho mejor.
JOSE C., 7-night romance trip
Verified Expedia guest review

8/10 Very good

CARLOS, 4-night trip
Verified CheapTickets guest review

10/10 Exceptional

YanHua, 3-night trip
Verified Expedia guest review