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Ubumwe Grande Hotel

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Ubumwe Grande Hotel

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Ubumwe Grande Hotel

4.0 star property
4-star hotel in Kigali with outdoor pool and restaurant

9.0/10 Superb

108 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $188
Price available on 08/15/2022
Map
KN 67 Street, Kigali, Kigali, 1306
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Kigali (KGL-Kigali Intl.) - 23 min drive
  • Airport shuttle (surcharge)
Map

About this property

Ubumwe Grande Hotel

A great choice for a stay in Kigali, Ubumwe Grande Hotel features an airport shuttle and a rooftop terrace. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers like the pool and helpful staff.

Languages

English, French, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 153 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 7 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Languages

  • English
  • French
  • Swahili

Room amenities

Be entertained

  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Hair dryer
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 150 (subject to availability)
  • Late check-in between noon and 8 AM can be arranged for an extra charge of USD 150
  • Late check-out can be arranged for an extra charge of USD 150 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 40.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parties and events are allowed on site.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID - 106324073

Also known as

Ubumwe Grande Hotel Kigali
Ubumwe Grande Kigali
Ubumwe Grande
Ubumwe Grande Hotel Hotel
Ubumwe Grande Hotel Kigali
Ubumwe Grande Hotel Hotel Kigali

Frequently asked questions

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

8.9/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

8.3/10

Eco-friendliness
Write a review

8/10 Very good

The service could have been a bit more friendly. A few times we
Molly, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 2-night trip
Verified Expedia guest review

4/10 Fair

Mirani, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Merlene, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was warm, friendly, and helpful. Service was professional. I had a problem at the airport with missing luggage. The hotel arranged for a driver to pick up my luggage for me once it arrived and bring it to me at the hotel. Wait did I mention the place is also beautiful?!! 💙
ANDRE, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed the hospitality, professionalism of staffs and the ambience of the hotel.
Peter, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carlton, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very pleasant and professional staff
IBRAHIM, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. Really good breakfast
Excellent hotel with a fantastic selection for breakfast. Would recommend.
Joel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I liked the way they welcome guests. The building/ rooms are good and clean. But I was shocked when blocked my wife telling her to pay $25.00 shuttle fees. Taking her bags was retained of Transportation provided. This was bad experience ever. Why they don't list that to be the one of the service they charge so guest sees during booking process? I don't think I can recomend any one to use due to the poor customer care I experienced.
John, 1-night family trip
Verified Expedia guest review