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Reviews

9.2

Superb

9.5/10

Cleanliness

8.9/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

6.5/10

Eco-friendliness

Reviews

2/10 Poor

Katherine, 4-night trip
Verified Orbitz guest review

2/10 Poor

Unfortunately, we cannot rate the hotel based on having it used but rather on the poorly and lack of professionalism we encountered when we arrived to the property for our check-in to find out it completely shut down without informing the guests. This is utterly unacceptable specially from a "Luxury Resort" backed up by Marriott. We never got an email or response of why this happened. Awful way of approaching the issue!
3-night romance trip
Verified Expedia guest review

4/10 Fair

Very disappointing for the money you’re spending. Stay at a Ritz, ten times better food, customer service and overall experience. Honestly couldnt wait to come back from this trip. Staff was unhelpful, butler wasnt even on the property half of our trip, was served undercooked pasta twice and the staff is very unorganized. Was charged improperly multiple times at restaurants because of how unorganized they were. VERY disappointing. I strongly encourage all to consider this review and stay elsewhere.
5-night romance trip
Verified Expedia guest review

8/10 Very good

hyunsook, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Todo bien
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Well kept and beautiful property. Very friendly staff.
Daniel, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel was perfecto!! Italian restaurant Deriva was amazing...Mako was disappointing.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff we enjoyed the many pools they had especially upfront ocean view. Room was great and house keeping was perfect always left room nicely organized and clean.
Bnavarro, 3-night romance trip
Verified Orbitz guest review