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Biwa Tulum

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Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers

Overview of Biwa Tulum

Biwa Tulum

4.0 star property
4-star hotel in Tulum City Center with outdoor pool and restaurant

9.0/10 Superb

179 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Microwave
The price is CA $94
Price available on 12/02/2022
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 7 min drive
  • Gran Cenote - 4 min drive
  • Playa Paraiso - 15 min drive
  • Tulum Beach - 17 min drive
  • Tulum Mayan Ruins - 20 min drive
  • Sian Ka'an Biosphere Reserve - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 105 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)


  • Ginger - 4 min walk
  • Taqueria Honorio - 5 min walk
  • Piola Pizzeria - 6 min walk
  • La Querida - 6 min walk
  • El Milagrito - 6 min walk

About this property

Biwa Tulum

Placing you 3.7 mi (5.9 km) from Playa Paraiso and 3.9 mi (6.2 km) from Tulum Beach, Biwa Tulum offers an airport shuttle (available 24 hours) for USD 225 per vehicle. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. This upscale hotel also features a rooftop terrace, a snack bar/deli, and a terrace. The comfortable beds and helpful staff get good marks from fellow travelers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM - 8:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 8:30 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited


  • Airport shuttle on request (available 24 hours)*


  • Beach shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach shuttle (surcharge)

Working away

  • Coworking spaces


  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Beach towels
  • Pool loungers


  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 49-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Free bottled water
  • Dishwasher


  • Daily housekeeping
  • In-room safe

Special features


Rooftop bar del Biwa - Onsite rooftop bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 225 per vehicle (roundtrip, maximum occupancy 7)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 10:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.


Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Does Biwa Tulum offer free cancellation for a full refund?
Yes, Biwa Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Biwa Tulum?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Biwa Tulum on 2 Dec 2022 start from CA $94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Biwa Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Biwa Tulum?
Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 10:30 PM.
Are pets allowed at Biwa Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Biwa Tulum?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Biwa Tulum?
Yes, an airport shuttle is available. The charge is USD 225 per vehicle roundtrip.
What are the check-in and check-out times at Biwa Tulum?
You can check in from 3 PM - 8:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Biwa Tulum and nearby?
Biwa Tulum has an outdoor pool.
Are there restaurants at or near Biwa Tulum?
Yes, there's an onsite restaurant, Rooftop bar del Biwa. Nearby restaurants include Ginger (4-min walk), Taqueria Honorio (5-min walk), and Piola Pizzeria (6-min walk).
What's the area around Biwa Tulum like?
Biwa Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Good stay
Happy with our stay, everything as expected.
Jared, 2-night family trip
Verified guest review

10/10 Exceptional

Serge, 4-night trip
Verified guest review

10/10 Exceptional

We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Ekaterina, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Brian, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Carlos was such a great host!
lakisha, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Nigenda, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Bridgett, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Bill, 3-night trip
Verified guest review

10/10 Exceptional

Very nice condo, big space, and it was walking distance to a few eats.
Vannaroth, 1-night family trip
Verified Expedia guest review

8/10 Very good

I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
Ruben, 1-night family trip
Verified Expedia guest review