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The Coal Exchange Hotel

Photo gallery for The Coal Exchange Hotel

Front of property
Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi
In-room safe, individually decorated, iron/ironing board, free WiFi
Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Overview of The Coal Exchange Hotel

The Coal Exchange Hotel

3.5 star property
3.5-star hotel with restaurant, near Principality Stadium

8.4/10 Very good

315 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Restaurant
  • Bar
  • 24/7 front desk
The price is CA $117
Price available on 01/01/2023
Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour front desk
  • Multilingual staff
  • Concierge services
  • Luggage storage
For families
  • Television
  • Coffee/tea maker
  • Elevator
  • Free toiletries
  • Hair dryer

Room options

About this area

What's nearby

  • In Butetown
  • Principality Stadium - 26 min walk
  • Cardiff Bay - 1 min drive
  • Cardiff Motorpoint Arena - 8 min drive
  • Cardiff Castle - 14 min drive
  • Cardiff University - 14 min drive

Getting around

  • Cardiff International Airport (CWL) - 29 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • Quantum Coffee Roasters - 3 min walk
  • Duchess of Delhi - 4 min walk
  • Giovanni's in the Bay - 5 min walk
  • The Dock - 5 min walk
  • Coffee Mania - 5 min walk

About this property

The Coal Exchange Hotel

The Coal Exchange Hotel puts you 1.3 mi (2.2 km) from Principality Stadium. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. The overall value and location get great marks from fellow travelers.

Languages

English, French, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 55 rooms

Arriving/Leaving

  • Check-in time from 3 PM - 1:00 AM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Languages

  • English
  • French
  • Welsh

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Housekeeping (on request)
  • In-room safe

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 12.50 for adults and GBP 6.95 for children (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Policies

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?
Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Coal Exchange Hotel?
As of 5 Dec 2022, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 1 Jan 2023 start from CA $117, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Coal Exchange Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Coal Exchange Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Coal Exchange Hotel?
Sorry, there's no onsite parking at The Coal Exchange Hotel.
What are the check-in and check-out times at The Coal Exchange Hotel?
You can check in from 3 PM - 1:00 AM. Check-out time is 11 AM.
Are there restaurants at or near The Coal Exchange Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Quantum Coffee Roasters (3-min walk), Duchess of Delhi (4-min walk), and Giovanni's in the Bay (5-min walk).
What's the area around The Coal Exchange Hotel like?
The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 6 minutes' walk from Wales Millennium Centre. Travelers say that the hotel is in a great location.

Overall score and ratings

8.4

Very good

8.3/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.1/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Exceptional

The check in staff and restaurant staff were really helpful and friendly. The room was lovely though the bathroom was very cold. The Hotel was very busy with what looked to be great Christmas parties. Unfortunately we were not there for the party and needed a good nights sleep as we had a long drive the next day. This we did not receive as we could hear the disco until just past midnight and then were disturbed by other guests returning to their rooms during the night and early hours of the morning.
Julia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Full of character
Very quirky character to the hotel. Luxury rooms Clean and tidy Great breakfast Will stay again
Sarah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Are amazing stay in loveky hotel
Me daugher book to stay here what a lovely hotel are room was lovely staff was freindy and definitely book to stay again
Dawn, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Damian, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Gemma, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous hotel
Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Room was lovely and very spacious. Staff very friendly.
Lee, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Very underwhelming and disappointing stay
Depsite the way it's marketed, in my experience, unfortunately this hotel really doesn't deliver. The temperature in the rooms was either cold or ridiculously stuffy, as the only heating option was an old fashioned space heater. The bed was uncomfortable - I booked a king, and got two singles pushed together without a topper which started drifting apart in the night. The room was quite dusty, which does happen easily in properties with any age, but added to a general sense of uncleanliness and disrepair, with peeling wallpaper, cigarette butts littering the windowsill, and a broken jet in the bath tub, which also had several hairs in it when I arrived. The bathroom in the room I stayed in was likely difficult to clean properly, as there was no moveable shower head (only a waterfall fixed fitting). The television in my room wouldn't load satellite or digital channels, and when I reported this to the front desk, someone went up to sort this out whilst I was out of the room, but the problem was unresolved as channels wouldn't load for the duration of my stay. I ordered room service one night, and whilst the food was decent, I had an hour and a half wait because the order didn't go through to the kitchen until I chased up reception an hour later. Whilst all of the staff were very friendly, they were rarely able to help me with any of the problems I raised in a timely way or with actual resolution. The hotel itself is uncomfortable and has a poor atmosphere. Wouldn't stay again.
Emma, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gemma, 1-night trip
Verified Hotels.com guest review