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Puma House

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Standard Double Room, 1 Double Bed, Private Bathroom | Free WiFi
Cuadruple Mix Room  | Free WiFi
Sextuple Mix Room | Room amenity
Cuadruple Mix Room  | Free WiFi
Cuadruple Mix Room  | Room amenity

Overview of Puma House

Puma House

2-star property
Adults-only hostel in Natales

9.2/10 Superb

16 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Shared kitchen
Miraflores 742, Natales, Magallanes y la Antartica chilena, 6160854

Room options

About this area

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 10 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.4 miles/180.9 km
  • Airport shuttle (surcharge)


  • Cangrejo Rojo - 6 min walk
  • La Picá de Carlitos - 7 min walk
  • Angelica's Restaurant - 10 min walk
  • Pizzeria Napoli - 10 min walk
  • Mesita Grande - 11 min walk

About this property

Puma House

Puma House offers an airport shuttle (available 24 hours) for USD 350 per vehicle roundtrip. Freebies like WiFi and self parking are added perks, and guests looking to stay active can check out the nearby hiking/biking trails. Fellow travelers like the helpful staff.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 4 rooms
  • Arranged over 1 level


  • Check-in time from 2 PM - 10:00 PM
  • Minimum check-in age - 12
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 12


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

What to do

  • Hiking/biking trails nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals


  • 1 building/tower
  • Garden
  • Television in common areas


  • Accessible bathroom (select rooms)


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Freshen up

  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Shared kitchen access


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 350 per vehicle (roundtrip)
  • Credit card charges are subject to an extra charge of 19 percent

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House Natales
Puma House Hostel/Backpacker accommodation
Puma House Hostel/Backpacker accommodation Natales

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Puma House?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Puma House?
Sorry, pets aren't allowed.
Is parking offered on site at Puma House?
Yes, there's free self parking.
Is airport shuttle service offered by Puma House?
Yes, an airport shuttle is available. The charge is USD 350 per vehicle roundtrip.
What are the check-in and check-out times at Puma House?
You can check in from 2 PM - 10:00 PM. Check-out time is 10 AM. Contactless check-out is available.
Is there an onsite casino at Puma House?
No, this hostel doesn't have a casino, but Puerto Natales Casino (14-min walk) is nearby.
What is there to do at Puma House and nearby?
Have fun during the warmer months with activities nearby such as hiking. Puma House also has a garden.
Are there restaurants at or near Puma House?
Yes. Nearby restaurants include Cangrejo Rojo (6-min walk), La Picá de Carlitos (7-min walk), and Angelica's Restaurant (10-min walk).
What's the area around Puma House like?
Puma House is a short 9-minute walk from Lago Nordenskjold and 10 minutes' walk from Plaza de Armas.







Staff & service




Property conditions & facilities




6/10 Good

Robert, 2-night trip
Verified guest review

10/10 Exceptional

Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
Corey, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
1-night romance trip
Verified Expedia guest review

8/10 Very good

Great stay
Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!
2-night trip
Verified guest review

8/10 Very good

Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .
1-night trip
Verified Expedia guest review

8/10 Very good

All good
Good stay
Gerald, 1-night trip
Verified guest review

10/10 Exceptional

Warm and cosy with comfy beds
Great hostel, staff were really friendly. It was also lovely and warm to come back to after being in the cold weather. Beds were comfy.
2-night trip
Verified guest review

10/10 Exceptional

Best hostel in Puerto Natales
Juan and Andrés were extremely helpful setting up tours and making recommendations. They are authentic and genuinely want their guests to have a memorable trip. The hostel is cozy, clean and really comfortable.
Brandon, 4-night trip
Verified guest review

10/10 Exceptional

Excelente servicio, además de los dueños muy simpáticos y
Camila Cirita, 3-night trip
Verified guest review