Hotel Xcaret Mexico - All Parks / All Fun Inclusive in Playa del Carmen: Reviews, Deals, and Hotel Rooms on Hotels.com

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Junior Suite Spa Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

11 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Amenities
Policies

Upscale beachfront property with spa, near Cenote Santa Cruz

9.0/10 Superb

1,693 verified Hotels.com guest reviews

Property highlights

Pool

Free breakfast

Spa

Airport transfer

Pet-friendly

Free parking

Price available on 06/05/2023

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Main amenities

Daily housekeeping
On the beach
11 restaurants and 2 poolside bars
14 bars/lounges and 2 swim-up bars
Full-service spa
10 outdoor pools
Free airport shuttle
24-hour fitness center
Outdoor tennis court
Sauna
Steam room
Free use of bicycles

Feel at home

Babysitting (surcharge)
Children's pool
Playground on site
Private bathroom
Separate bedroom
Living room

Room options

About this area

What's nearby

On the beach
Xcaret Eco Theme Park - 19 min walk
Xplor Theme Park - 20 min walk
Ferry to Cozumel - 9 min drive
Playa del Carmen Maritime Terminal - 11 min drive
Playacar Golf Club - 13 min drive
Mamitas Beach - 12 min drive
Quinta Avenida - 13 min drive
Gran Coyote Golf - 14 min drive
El Camaleon Mayakoba Golf Course - 20 min drive
Cenote Azul - 20 min drive

Getting around

Cancun Intl. Airport (CUN) - 57 min drive
Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
Free airport shuttle

Restaurants

Blue Moon Beach Bar Sandos Select Club - 9 min drive
Cafeteca - 7 min drive
El Mercado de San Juan - 7 min drive
Festival Grand Buffet - 9 min drive
Cayuco - 7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

At Hotel Xcaret Mexico - All Parks / All Fun Inclusive, you can spend time at the beach getting a beach massage, plus you'll be just a 5-minute drive from Xcaret Eco Theme Park and Xplor Theme Park. 10 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, Ayurvedic treatments, and hydrotherapy. CHIBALI, one of 11 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 poolside bars, a free airport shuttle, and a 24-hour fitness center. Fellow travelers say great things about the family-friendly amenities and airport proximity.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Languages

English, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitizer provided

Individually-wrapped food options available through room service

This information is provided by our partners.

At a glance

Hotel size

900 rooms
Arranged over 6 floors

Arriving/Leaving

Check-in time from 3:00 PM - anytime
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Babysitting*
Supervised childcare*

Pets

Pets allowed (dogs only, up to 22 lbs per pet)*
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited

Transfers

Free airport shuttle on request (available 24 hours)

Other information

Smoke-free property

Property amenities

Food and drink

Free full breakfast each morning 7:00 AM–noon
11 restaurants
14 bars/lounges
2 poolside bars
2 swim-up bars
Coffee shop
Private dining
24-hour room service
Snack bar/deli

Traveling with children

Children's pool
Waterslide
Playground
Supervised childcare (surcharge)
Children's menu

What to do

On the beach
Fitness classes
Yoga classes
Hiking/biking trails
Kayaking
Shopping
Fishing
Ecotours nearby
Cave exploring nearby
Parasailing nearby
Scuba diving nearby
Ziplining nearby

Working away

Business center
Meeting rooms
Computer station

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bicycle rentals
Beach towels
Pool loungers
Pool umbrellas

Facilities

6 buildings/towers
Built in 2017
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
24-hour fitness center
10 outdoor pools
Designer stores on site
Full-service spa
Outdoor tennis court
Sauna
Steam room
Waterslide

Accessibility

Elevator
In-room accessibility (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Be entertained

Flat-screen television
Digital TV channels

Home comfort

Air conditioning
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board

Sleep well

Pillow menu
Blackout drapes/curtains
Turndown service
Premium bedding
Pillowtop mattress

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Hair dryer
Towels

Stay connected

Free newspapers
Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
LED light bulbs

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive offer free cancellation for a full refund?

Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 3 Jun 2023, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 5 Jun 2023 start from CA $1,356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, there are 10 outdoor pools and a children's pool.

Are pets allowed at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.

What is there to do at Hotel Xcaret Mexico - All Parks / All Fun Inclusive and nearby?

Have fun with onsite activities like kayaking, rowing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Hotel Xcaret Mexico - All Parks / All Fun Inclusive also has 2 swim-up bars, 2 poolside bars, and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yes, there are 11 onsite restaurants, featuring beachfront dining, Mexican cuisine, and pool views.

What's the area around Hotel Xcaret Mexico - All Parks / All Fun Inclusive like?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is located on the waterfront, a short 19-minute walk from Xcaret Eco Theme Park and 16 minutes' walk from Cenote Santa Cruz.

9.0

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.5/10

Eco-friendliness