Pousada Chalé das Neves

Photo gallery for Pousada Chalé das Neves

Reception
In-room dining
In-room dining
Blackout drapes, free WiFi, bed sheets
In-room dining

Overview of Pousada Chalé das Neves

Pousada Chalé das Neves

2.5 star property
No-frills Gramado pousada with bar/lounge

7.0/10 Good

31 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar
Map
Rua Demétrio Pereira dos Santos, 757, Planalto, Gramado, RS, 95670-000
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • Garden
  • Lobby fireplace
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
  • TV in a common area
Feel at home
  • Children stay free
  • Television
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room climate control (air conditioning)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Bairro Lago Negro
  • Mini Mundo - 2 min drive
  • Gramado Covered Street - 8 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 95 min drive

About this property

Pousada Chalé das Neves

Enjoy your visit to Gramado with a stay at Pousada Chalé das Neves. You can unwind with a drink at the bar/lounge, and free buffet breakfast is available daily between 8:00 AM and 10:00 AM.

Languages

Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 9 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 6:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Bar/lounge

Traveling with children

  • Children stay free

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Fireplace in lobby
  • Television in common areas

Languages

  • Portuguese

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.82 per accommodation, per stay

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Pousada Chale das Neves Gramado
Chale das Neves Gramado
Chale das Neves
Pousada Chale das Neves
VOA Pousada Chalé das Neves
Chale Das Neves Brazil Gramado
Pousada Chalé das Neves Gramado
Pousada Chalé das Neves Pousada (Brazil)
Pousada Chalé das Neves Pousada (Brazil) Gramado

Frequently asked questions

Overall score and ratings

7.0

Good

7.7/10

Cleanliness

7.9/10

Staff & service

6.8/10

Property conditions & facilities

6.3/10

Eco-friendliness

10/10 Exceptional

Ski Lodge in Brazil
This is a rustic pousada in a very prestine part of a pristine city. Think mountain ski lodge. The family that run it are lovely.
Shawn, 3-night trip
Verified Hotels.com guest review

6/10 Good

Razoável
Bem razoável, no site informar sobre ar condicionado e chuveiro no quarto , porém não tinha nada e lençóis rasgados e velhos
Gerson, 1-night trip
Verified Hotels.com guest review

6/10 Good

Bruno, 1-night trip
Verified Hotels.com guest review

6/10 Good

Foi razoável, mas o quarto era ao lado do refeitório o que nos deixa desconfortável
Bruno, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Decepcionada!!
Decepcionante! Na chegada até que fui bem recebida, porém o quarto que me foi apresentado no ato da reserva não foi oque eu recebi. O quarto que fui hospedada nem tinha fotos no site, um quarto apertado e totalmente diferente do que vi nas fotos. Os lençóis, travesseiros e toalhas velhas, o chuveiro não funcionava direto, paredes e tetos sujos e com sinais de mofo, portas enferrujadas, camas velhas, luz fraca, ar condicionado com mal cheiro, dentre outros vários pontos que me decepcionaram muito! Achei uma tremenda falta de profissionalismo, mostrar fotos de um quarto e na hora apresentar outro totalmente diferente. Ainda bem que foi só uma noite, não teria como ficar mais tempo em um lugar naquele estado...
1-night family trip
Verified Hotels.com guest review

6/10 Good

Decepcionante
Fico até mal em dizer como foi nossa estadia porque a nova proprietária assumiu recém dia 01/01 e está tentando melhorar as coisas. Na verdade a culpa é dos antigos donos que colocaram fotos aqui que não correspondem em nada com o que foi oferecido. Nossa estadia foi decepcionante. A Pousada em si é muito bonita, mas nos colocaram num anexo horrível, pequeno, sufocante, colchões e travesseiros péssimos e o chuveiro não funcionava direito e um espelho quebrado, mas o pior foi que a nossa camioneta não passou mo portão que era muito baixinho, só passava carro pequeno e tivemos que deixá-la na rua. Na verdade também desconfio que os quartos oferecidos aqui no Hoteis.com são sempre inferiores aos demais porwue ano passado me hospedei em outro hotel e também fomos volocados num anexo, só wue em boas condições.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Pior experiência da minha vida
Sem banheiro.. tinha um coletivo extremamente sujo e fedido.. entupido.. terrível.. camas horríveis... Travou meu ciático.. Teia de aranha nas paredes.. café da manhã quando chegamos não tinha mais quase nada e não foi resposto..
Amaurita, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Saulo, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

TACIANO, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Luis Antonio, 2-night family trip
Verified Hotels.com guest review