Hard Rock Hotel Guadalajara

Photo gallery for Hard Rock Hotel Guadalajara

Primary image
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Room amenity
1 bedroom, in-room safe, desk, soundproofing

Overview of Hard Rock Hotel Guadalajara

Hard Rock Hotel Guadalajara

4.0 star property
4-star hotel with full-service spa, connected to the convention center, near La Minerva

8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Plaza Galerias Guadalajara Shopping Center - 11 min drive
  • Expo Guadalajara - 13 min drive
  • Plaza del Sol - 13 min drive
  • La Minerva - 12 min drive
  • Avienda Chapultepec - 13 min drive
  • US Consulate General Guadalajara - 15 min drive
  • Andares Shopping Center - 19 min drive
  • Guadalajara Cathedral - 19 min drive
  • Akron Stadium - 19 min drive
  • Basilica de Zapopan - 25 min drive
  • Plaza Forum Tlaquepaque - 27 min drive

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 38 min drive
  • Airport shuttle (surcharge)

About this property

Hard Rock Hotel Guadalajara

4-star hotel connected to the convention center
At Hard Rock Hotel Guadalajara, you can look forward to a roundtrip airport shuttle, a poolside bar, and a rooftop terrace. Treat yourself to a manicure/pedicure, a sports massage, or a body scrub at Rock Spa®, the onsite spa. The onsite restaurant, Sessions, features international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • Swimming pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and an outdoor pool
  • Concierge services, tour/ticket assistance, and smoke-free premises
  • An elevator, meeting rooms, and a front desk safe
  • Guest reviews speak well of the bar, helpful staff, and location
Room features
All guestrooms at Hard Rock Hotel Guadalajara include perks such as 24-hour room service and pillow menus, in addition to amenities like free WiFi and air conditioning. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 49-inch Smart TVs with Netflix and cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MXN 60 per day)
  • Covered onsite valet parking (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Cable TV channels
  • Netflix
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge (amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1500 per pet, per day

Parking

  • Self parking costs MXN 60 per day
  • Covered valet parking costs MXN 60 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 12 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Frequently asked questions

Does Hard Rock Hotel Guadalajara offer free cancellation for a full refund?
Yes, Hard Rock Hotel Guadalajara does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Guadalajara?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Guadalajara?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Hard Rock Hotel Guadalajara?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of MXN 1500 per pet, per day, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
Is parking offered on site at Hard Rock Hotel Guadalajara?
Yes. Self parking costs MXN 60 per day. Valet parking costs MXN 60 per day.
Is airport shuttle service offered by Hard Rock Hotel Guadalajara?
Yes, an airport shuttle is available. The charge is MXN 330 per vehicle one-way.
What are the check-in and check-out times at Hard Rock Hotel Guadalajara?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hard Rock Hotel Guadalajara?
No, this hotel doesn't have a casino, but Majestic Casino (14-min drive) is nearby.
What is there to do at Hard Rock Hotel Guadalajara and nearby?
Hard Rock Hotel Guadalajara has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Hard Rock Hotel Guadalajara?
Yes, Sessions offers international cuisine. Nearby restaurants include El Farallón de Tepic (11-min walk), Hermanas Coraje (11-min walk), and Baires Fusion Argentina (12-min walk).
What's the area around Hard Rock Hotel Guadalajara like?
Hard Rock Hotel Guadalajara is a short 13-minute walk from La Gran Plaza Fashion Mall and 8 minutes' walk from National Chamber of Commerce. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

nice!
nice hotel, make sure to tell them you have a car in the lot, they don't charge you they have a band at night, a really nice experience
Mark, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

diana, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Luis Felipe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff
Staff was extremely helpful and friendly. Checkout said noon and I was rushed out of my room at 11:20am. Other than that, everyone was very nice.
Cornelius, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Antonio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very easy to find, excellent access and the valet parking is awesome.
Arnulfo, 1-night trip
Verified Expedia guest review

8/10 Very good

Michel, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The room had bad smell coming from the bathroom
Salvador, 1-night family trip
Verified Expedia guest review

8/10 Very good

Bernardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very professional, helpful and attentive. The food was great, valet parking very fast. Checking in and Checking out was fast. An excellent experience. Thank you.
Arnulfo, 2-night trip
Verified Expedia guest review