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All properties in Isla Mujeres, Quintana Roo, Mexico

Hotel Paradise Suites, Isla Mujeres

3.5-star hotel with outdoor pool, near Norte Beach

  • Free WiFi and free parking
From
$163 CAD

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  • Pool
  • Pool
  • Beach
  • Pool
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1 / 61Pool
Carlos Lazo 14, Isla Mujeres, 77400, QROO, Mexico
8.0.Very Good.
  • Wonderful stay. Staff friendly and helpful. Booking for next year.

    Feb. 28, 2020

  • Location close to the beach, nice pool area, wifi pretty slow, without a kitchenette the…

    Jan. 14, 2020

See all 34 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available

Guests rated location

Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 12 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness center

For families

  • Private bathroom
  • Separate bedroom
  • Number of living rooms
  • Separate sitting area
  • Premium TV channels
  • Television

What’s around

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Dolphin Discovery - 4.8 mi / 7.7 km
  • Punta Sur - 4.8 mi / 7.8 km
  • Las Americas Cancun Mall - 10.8 mi / 17.5 km
  • Turtle Beach - 13.6 mi / 21.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • 01 Imox Jr (1 King)
  • 02 Akbal Jr (2 Queen)
  • 03 Zama Jr (1 King)
  • 04 Ixchel Jr (2 Queens)
  • 05 Alotl Jr (2 Queens)
  • 06 Litza Jr (2 Queens)
  • 07 Kinish Jr (2 Queens)
  • 08 Itze Jr (2 Queens)
  • 09 Teotl Jr (1 King)
  • 10 Nicte Jr (1 King)
  • 11 Mixtli Jr (2 Queens)
  • 12 Balam Jr (1 King)
  • 14 Naram Std (1 King)
  • 15 Hasen Std (1 King)
  • 16 Iktan Std (2 Queens)
  • 17 Nima Std (2 Queens)
  • 18 Kan Std (2 Queens)
  • 19 Chic Std (2 Queens)
  • 20 Tox Master (1 King)
  • 21 Presidencial (2 Queens 1 King)

Location

Carlos Lazo 14, Isla Mujeres, 77400, QROO, Mexico
  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Dolphin Discovery - 4.8 mi / 7.7 km

What’s around

Landmarks

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Dolphin Discovery - 4.8 mi / 7.7 km
  • Punta Sur - 4.8 mi / 7.8 km
  • Las Americas Cancun Mall - 10.8 mi / 17.5 km
  • Turtle Beach - 13.6 mi / 21.8 km
  • Tortuga Beach - 15.2 mi / 24.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 119 min drive

At a glance

Hotel size

  • This hotel has 12 rooms

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge

Things to do

  • Beach towels
  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Scuba diving nearby
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony or patio
  • Number of living rooms
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

North Garden - Onsite family restaurant. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Hotel Isla Mujeres
  • Paradise Suites Isla Mujeres
  • Paradise Suites
  • Hotel Paradise Suites Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 9 PM.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 9 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, North Garden. Nearby restaurants include Rooster (3-min walk), Qubano (3-min walk), and Angelo (3-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.5 mi) and Royal Yak Casino and Sports Book (9.3 mi) are both nearby.
  • Have fun with nearby activities like boat tours, fishing, and scuba diving. Additional recreation onsite includes yoga. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hotel Paradise Suites also has a 24-hour fitness center and spa services, as well as a picnic area and a garden.
8.0.Very Good.
  • 4.0.Fair

    I felt this hotel was misrepresented. There was no direct beach access and you had to rent a chair on the beach. They brought us to a property well away from the Hotel that they had an arrangement with but chairs were by the pool and the drink prices double. The towels were ragged and the beds and pillows lumpy. I would not recommend this Hotel.

    1 night trip with friends, Dec. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Toes in the sand in 2 minutes

    This was our 2nd stay at Paradise Suites. We really love the location, rooms are comfortable, showers are large and the property has such interesting art and staues. Alex the manager was very accommodating and couldn't be nicer.

    Christina, 6 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Amazing location

    Amazing location and air conditioning in the room. Pool could have been cleaner and the bed sheets had some sort of rubber underneath which made them noisy.

    Will, 4 night trip, Apr. 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This place is awesome! The photos don't do it justice. The rooms are all scattered in a big place with lots of trees and sculptures. There is a big lounge with coaches, desk and computers, where Internet works really fast (not always good connection in the room). We received a free upgrade to a bigger suite as a way to thanks us for travelling during the pandemic. It's just one block away from Playa Norte, the best beach in Isla mujeres, and just 3 blocks away from the most lively street at night.

    2 night romance trip, Feb. 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great and quiet place to stay and close to main attractions

    3 night romance trip, Feb. 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Lovely hotel

    The staff was super super friendly and helpful. The hotel is beautiful and you always feel good and welcome. The online negative point we can tell is, that the bed is not really comfortable. It is a bit zu hard. But thank you for everything! We can definitely recommend it ! :-)

    Xenia, 4 night trip with friends, Jan. 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff was fantastic and made the stay so much better. Fantastic knowledge of the island and can help you get where you need to go. Great location as well.

    Dustin, 4 night trip, Dec. 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great rooms, staff and killer location!

    This was our third time in the past four years staying at Hotel Paradise Suites. Rooms are nice and clean and the kitchenette is quite handy. The location to North Beach is phenomenal. It takes all of twenty seconds to walk there. Staff is friendly and accommodating. We plan to continue staying here on future visits.

    Toma, 7 night trip, Dec. 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The location to the beach and shopping was great. The pool is lovely and we loved being able to get a massage on site. Management was very friendly and housekeeping did a great job cleaning the room each day.

    Michelle, 7 night family trip, Dec. 2, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Meh

    It was okay. Wi-fi didn’t work in our room because it was “too far away”—that was really disappointing. We had to ask for things like the room getting cleaned before 5 pm and a wastebasket. The room smelled moldy at times. The listing on the website mentions a restaurant and yoga, but neither of those were available from what I experienced. The people working there are clearly doing their best I feel like this is a case of the owners/management not investing enough in the guest experience at their property.

    4 night trip with friends, Feb. 20, 2020

    Verified Hotels.com guest review

See all 34 reviews