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All properties in Palenque, Palenque, Chiapas, Mexico

Winíka Alterra, Palenque

Hotel with outdoor pool, near Misol-Ha Waterfalls

  • Free WiFi in lobby and free parking

Image gallery

  • Winíka Alterra, Palenque
  • Winíka Alterra, Palenque
  • Outdoor Pool
  • Outdoor Pool
  • Winíka Alterra, Palenque
Winíka Alterra, Palenque. Image 1 of 39
1 / 39Winíka Alterra, Palenque
Carretera Palenque-Ocosingo Km 4.5, Palenque, 29960, CHIS, Mexico
9.8.Exceptional.
  • Love it. Very quiet. Incredible view. Just perfect to relax

    Jul. 4, 2019

  • Very nice place off the beaten path. Very friendly staff: makes everything more enjoyable…

    Jul. 27, 2018

See all 22 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 5 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Airport shuttle

For families

  • Private bathroom
  • Separate sitting area
  • Free toiletries
  • Garden
  • Terrace
  • Furnished balcony

What’s around

  • Misol-Ha Waterfalls - 35 min walk
  • Aluxes Eco Park - 4 mi / 6.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Cabin, Multiple Beds
  • Deluxe Cabin, 1 King Bed

What’s around

Landmarks

  • Misol-Ha Waterfalls - 35 min walk
  • Aluxes Eco Park - 4 mi / 6.5 km

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 111 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.) - 16 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Palenque-Ocosingo Km 4.5, Palenque, 29960, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 5 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2016
  • Elevator
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Things to enjoy

  • Separate sitting area
  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Winíka - Overlooking the pool and garden, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Winíka Alterra Hotel Palenque
  • Winíka Alterra Hotel
  • Winíka Alterra Palenque
  • Winíka Alterra Hotel
  • Winíka Alterra Palenque
  • Winíka Alterra Hotel Palenque

Optional extras

Breakfast costs between MXN 85 and MXN 155 per person (approximately)

Airport shuttle service is offered for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Winíka Alterra does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in starting at 2 PM. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Yes, Winíka offers Mexican cuisine and garden views. Nearby restaurants include La Selva (2.6 mi), La Vita é Bella (2.7 mi), and Pizzas Expres (2.8 mi).
  • Yes, an airport shuttle is available.
  • Winíka Alterra has an outdoor pool and a garden.
9.8.Exceptional.
  • 10.0.Exceptional

    PERFECTO...

    TODO ESTUVO EXCEPCIONAL. ABSOLUTAMENTE RECOMENDABLE.

    VICTOR OSWALDO, 1 night family trip, Mar. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Están muy bonitas las cabañas, y la atencion del personal y los dueños excelente. El único detalle es la entrada al lugar que es de terrazeria, y es un buen tramo, si traes carro bajito podrías batallar al entrar sobre todo si esta lloviendo.

    2 night family trip, Feb. 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Toda bien, la comida y el servicio de primera, solo tener cuidado con las cortinas de acceso en las puertas, por que se atoran

    Raul Antonio, 1 night trip, Jan. 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Todo me pareció excelente no necesitas salir del hotel alli encuentras todo y ademas es super relajante el contacto con la naturaleza. Felicidades!!!!

    2 night trip with friends, Jul. 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Un lugar muy tranquilo para descansar, excelente servicio

    4 night trip, Apr. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Me encanto súper recomendado: excelente servicio y lugsr

    Claudia, 2 night romance trip, Apr. 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente el trato del personal todas las instalaciones maravillosas muy bonito el lugar y en ina excelente ubicación

    2 night trip, Apr. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente lugar para estar en contacto coa naturaleza y descansar, alejado del ruido de la ciudad

    2 night trip, Apr. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    un lugar muy bello en medio de la naturaleza. Una excelente cocina en el restaurante

    2 night trip, Mar. 27, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Sehr schöne und gepflegte Anlage. Das Personal ist sehr freundlich und sehr bemüht. Die Zimmer sind sehr schön, allerdings von der Ausstattung ist fast nichts im Zimmer, zB keine Gläser oder Föhn. Man bekommt alles auf Nachfrage an der Rezeption. Der Weg von der Hauptstraße zur Anlage ist eine Katastrophe, sehr schlechter Weg!

    3 night trip, Mar. 20, 2019

    Verified Expedia guest review

See all 22 reviews