2/10 Poor
15 Mar 2021
The staff was very unhelpful and unaccomadating. The AC in the room was not working. The staff did not try to help with changing rooms with the same grade suitw I had requested.
The staff was also very bad when telling me the pool was closing at 10. However when k came back from dinner, the staff said the pool closed since 8pm. However the pool information in the room posted it closes at 9. Very inconsistent imformation from the staff. I went to Amari when they first opened a few years ago, and loved the hotel until my most recent visit was very disappointing. I will have to look else where for a luxury hotel stay in Vang Vieng since Amari and their staff showed very bad service and accomodation. O rate amaro as a 1 star service hotel.
1-night family trip
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