The Retreat

Photo gallery for The Retreat

Interior entrance
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Terrace/patio

Overview of The Retreat

The Retreat

5.0 star property
Luxury hotel in Kigali with spa and outdoor pool

2 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
No 5, KN 29 Street, Kigali, Nyarugenge
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Spa tub
  • Pool bar
  • 24-hour room service
  • 2 meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Playground on site
  • Connecting/adjoining rooms available
  • Private pool
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • Heart of Kigali

Getting around

  • Kigali (KGL-Kigali Intl.) - 23 min drive
  • Airport shuttle (surcharge)

About this property

The Retreat

The Retreat offers an airport shuttle (available 24 hours) for USD 45.00 per vehicle roundtrip. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or mani/pedis, and international cuisine is served at Fusion Restaurant, which is open for dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Playground

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ziplining nearby

Working away

  • 2 meeting rooms
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • French

Room amenities

Be entertained

  • 65-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio
  • Yard
  • Individually decorated

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Heaven Restaurant - This restaurant specializes in international cuisine. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 45.00 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali

Frequently asked questions

Overall score and ratings

4.0

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Property conditions & facilities

6/10 Good

3 star food, 4 star place at 5 star prices
First off, The Retreat is incredibly overpriced. Border line rip off. The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek. The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio. Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
2-night romance trip
Verified Hotels.com guest review

2/10 Poor

5-night trip
Verified Expedia guest review