Prime Plaza Hotel Kualanamu

Photo gallery for Prime Plaza Hotel Kualanamu

Primary image
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Prime Plaza Hotel Kualanamu

Prime Plaza Hotel Kualanamu

3.5 star property
3.5-star hotel in Medan with outdoor pool and restaurant

8.4/10 Very good

35 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is CA $33
Price available on 08/16/2022
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang kuis, Medan, Sumatera Utara, 20552
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 5 meeting rooms
  • 24-hour front desk
  • Air conditioning
For families
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 6 min drive
  • Free airport shuttle

About this property

Prime Plaza Hotel Kualanamu

Prime Plaza Hotel Kualanamu is just 4.3 mi (7 km) from the airport and offers a free shuttle (available 24 hours). The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Fellow travelers like the comfortable beds and helpful staff.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms


  • Check-in time from 2:00 PM - 10:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Free airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children's pool

Working away

  • Business center
  • 5 meeting rooms
  • Coworking spaces


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk
  • An outdoor pool


  • Elevator


  • English
  • Indonesian

Room amenities

Be entertained

  • 43-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water
  • Dishwasher


  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features


Onsite venue - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of IDR 110000 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Prime Plaza Hotel Kualanamu
Prime Plaza Kualanamu Medan
Prime Plaza Kualanamu
Prime Plaza Kualanamu Medan
Prime Plaza Hotel Kualanamu Hotel
Prime Plaza Hotel Kualanamu Medan
Prime Plaza Hotel Kualanamu Hotel Medan

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Timbul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Comfortable stay
1-night trip
Verified guest review

10/10 Exceptional

Nice stay
Clean, comfortable stay and very handy for the airport.
1-night trip
Verified guest review

8/10 Very good

Jason, 1-night trip
Verified guest review

4/10 Fair

Overpriced and disappointing
Very over priced. Average hotel but convenient for airport. Terrible but expensive food. Poor facilities - the pool had a layer of scum and the gym was stuffy and lacked a/c. Smelly room and dated air conditioning. Decent bed and linen. Good size room. Wouldn’t recommend or go back. Better off staying closer to Medan
Virginia, 1-night trip with friends
Verified guest review

10/10 Exceptional

The room was clean and comfortable. Its really close to the airport.Check in and check out was smooth and easy. Staff were friendly and helpful.
Zahri, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

the staffs are friendly and requests were attended to quickly. The only thing is the toilet bowl is dirty and the tap water is a little brownish.
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a please take and clean hotel with lovely staff
1-night business trip
Verified Expedia guest review

10/10 Exceptional

Staff were very sweet. Made up breakfasts at 4am for us to take away.
1-night family trip
Verified Expedia guest review