Hotel Cielo y Selva, San Cristobal de las Casas

Photo gallery for Hotel Cielo y Selva, San Cristobal de las Casas

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Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets

Overview of Hotel Cielo y Selva, San Cristobal de las Casas

Hotel Cielo y Selva, San Cristobal de las Casas

3.0 star property
City-center hotel within easy reach of Na Bolom Cultural Museum

8.6/10 Fabulous

61 verified Hotels.com guest reviews

Guests rated location

  • Quiet10 positive mentions
  • Walkable10 positive mentions

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • 24/7 front desk
Map
Francisco I Madero #94, Barrio de Guadalupe, San Cristobal de las Casas, CHIS, 29230
Main amenities
  • Daily housekeeping
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Cable TV service
  • Free toiletries
  • Hair dryer
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In De Guadalupe

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 75 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Cielo y Selva, San Cristobal de las Casas

Enjoy your visit to San Cristobal de las Casas with a stay at Hotel Cielo y Selva, San Cristobal de las Casas. Fellow travelers say good things about the helpful staff.

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Accessibility

  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Languages

  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Café Esotérico - Onsite café.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Los Altos Hotel Spa San Cristobal de las Casas
Los Altos Hotel San Cristobal de las Casas
Los Altos San Cristobal de las Casas
Hotel Los Altos Hotel San Cristobal de las Casas
San Cristobal de las Casas Los Altos Hotel Hotel
Los Altos Hotel Spa
Los Altos
Hotel Los Altos Hotel
Los Altos Cristobal Las Casas
Los Altos Hotel
Hotel Cielo y Selva, San Cristobal de las Casas Hotel

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

8/10 Very good

El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes
Ana, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We really enjoy our time in this hotel It’s small not so crowded and not expensive
Koby, 4-night romance trip
Verified Expedia guest review

6/10 Good

Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.
8-night family trip
Verified Expedia guest review

6/10 Good

8-night trip
Verified Expedia guest review

10/10 Exceptional

Lindsey, 2-night trip
Verified Expedia guest review

8/10 Very good

Todo muy bien, excelente servicio
Víctor Angel, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Argenis Adan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

david, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francisco, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Memo alvarez
Se nos hizo un hotel acogedor y acordé a lo que buscábamos, accesible, y bueno en la página aparece que está cerca del centro pero ya ahí la verdad no está tan cerca. Buen trato
Guillermo, 1-night trip with friends
Verified Hotels.com guest review