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Tortue Hamburg, Hamburg

4-star hotel in Neustadt with 2 restaurants and 2 bars/lounges

  • Free WiFi
From
$259 CAD

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  • Double Room - Bathroom
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1 / 53Courtyard
Stadthausbrücke 10, Hamburg, 20355, Germany
9.4.Exceptional.
  • The hotel it self and the location are great. The breakfast program and service for it…

    Jun. 27, 2019

  • Very comfortable rooms, especially beds plus an excellent location

    Oct. 14, 2020

See all 263 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Safe
Dining options
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 128 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Breakfast available
  • Valet parking
  • Terrace

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Neustadt
  • Neuer Wall - 5 min walk
  • Jungfernstieg - 7 min walk
  • Alsterarkaden - 7 min walk
  • Laeiszhalle - 7 min walk
  • Inner Alster Lake - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room
  • Double Room
  • Double Room
  • Double Room
  • Apartment

What’s around

Landmarks

  • In Neustadt
  • Neuer Wall - 5 min walk
  • Jungfernstieg - 7 min walk
  • Alsterarkaden - 7 min walk
  • Laeiszhalle - 7 min walk
  • Inner Alster Lake - 8 min walk
  • Hamburg City Hall - 9 min walk
  • Hamburg State Opera - 9 min walk
  • Moenckebergstrasse - 9 min walk
  • St. Michaelis Church - 9 min walk
  • Casino Esplanade - 10 min walk

Getting around

  • Hamburg Airport (HAM) - 25 min drive
  • Hamburg Dammtor Station - 13 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 20 min walk
  • Hamburg Central Station - 21 min walk
  • Stadthausbrücke S-Bahn - 2 min walk
  • Rodingsmarkt U-Bahn - 4 min walk
  • Gaensemarkt U-Bahn - 7 min walk
map
See on map
Stadthausbrücke 10, Hamburg, 20355, Germany

At a glance

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (EUR 37 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Room service (during limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Terrace

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift

Languages Spoken

  • English
  • German

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Brasserie - This brasserie specializes in French cuisine.

JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of EUR 42 for adults and EUR 14 for children (approximately)

Children and extra bedsPay at property

  • Rollaway beds are available for EUR 50 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

PetsPay at property

  • Pets are allowed for an extra charge of EUR 20 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

  • Valet parking costs EUR 37 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Tortue Hamburg Hotel
  • Tortue Hotel
  • Tortue Hamburg Hotel
  • Tortue Hamburg Hamburg
  • Tortue Hamburg Hotel Hamburg

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Tortue Hamburg does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs EUR 37 per day.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
  • You can check in starting at 4:00 PM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring French cuisine. Nearby restaurants include Public Coffee Roasters (3-min walk), Die Bank (3-min walk), and Erste Liebe Bar (4-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (10-min walk) is nearby.
  • Tortue Hamburg has 2 bars.
9.4.Exceptional.
  • 10.0.Exceptional

    Perfect stay at the center

    Everything perfect. Very friendly. Close to the city

    Thomas, 1 night business trip, Mar. 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great place supper nice staff good food. only issue is the controlls in the room there is no instructions and the fact that you need one to operate the lights is not good

    Matthew, 1 night business trip, Feb. 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    They made us feel so welcome from our arrival. Really helpful and a great hotel. Room was beautifully appointed and comfortable.

    1 night romance trip, Dec. 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    superb location, stylish hotel

    Hotel is very stylish and modern. As a regular visitor to Hamburg I have stayed in many hotels around the city and this has been by far the most convenient location and a great base for a weekend. It is within walking distance to the Speicherstadt, Rathausmarkt for Christmas markets, Jungfernstieg, St Pauli etc. The location was the most attractive perk of this hotel. The room itself was sleek and spacious. We liked the attention to detail and tortoises. The bath tub was huge and underfloor heating in bathroom was great. Being in room 111, seemingly the smallest on the floor we could hear the loud music from the bar (?) on Saturday night but having done so much walking I was tired enough to sleep through it. It’s not the first time I have booked via hotels.com and seemingly got the smallest room on the floor. It was perfectly adequate but to be honest I was disappointed with the hotels.com booking experience - nothing to do with the hotel. It may well have been the only room at a certain price but I don’t remember having a choice using the app. Hotel staff were helpful when I left a pair of boots in the room and otherwise we were out much of the day so didn’t see lots of people within the hotel. Bed very comfy, road noise negligible which was good as it’s quite a big road we were overlooking. Toiletries smelled amazing in the bathroom. If I’m being really picky I could have used more tea bags and made use of fresh milk but that’s a tiny point that didn’t disrupt our stay!

    Alana, 2 night family trip, Dec. 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    business trip

    The hotel gives a unique, warm feeling and is centrally located within the city. The room offered everyting I was looking for and was very calm. I can't say anything about the breakfast, as it was with 35 EUR far beyond our company set limit. But a bakery just on the other side of the street is a good alternative.

    3 night business trip, Dec. 1, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very good well located hotel, helpful staff somewhat pricey restaurant.

    Helen, 4 night family trip, Nov. 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful hotel. Wonderful staff. Awesome restaurants and great bar!

    4 night business trip, Nov. 9, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great Hotel. GM Mr. Marc is doing a Fabulous work. Restaurants are great and food quality exceptional!

    Clemens, 1 night business trip, Oct. 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fabulous stylish hotel right in the centre of Hamburg. Could not fault the service of the staff.

    Carol, 2 night trip with friends, Oct. 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very poor WiFi considering the cost of hotel. Pleasant staff in Asian restaurant but food wasn’t to the standard expected

    2 night romance trip, Oct. 1, 2019

    Verified Expedia guest review

See all 263 reviews