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Gramercy Tulum

Photo gallery for Gramercy Tulum

Garden
Panoramic Room, 1 King Bed, Balcony, Beachfront | Premium bedding, in-room safe, individually decorated, blackout drapes
Restaurant
Design Room, 1 King Bed, Hot Tub, Ocean View | Bathroom sink
Aerial view

Overview of Gramercy Tulum

Gramercy Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach
8.8 out of 10 Fabulous
8.8/10 Fabulous

326 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Airport transfer
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
Map
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Free beach club on site
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Premium bedding
  • Limited onsite parking

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 6 min walk
  • Tulum National Park - 8 min drive
  • Las Palmas Public Beach - 32 min drive
  • Playa Paraiso - 36 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Gran Cenote - 15 min drive
  • Soliman Bay - 52 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Rosa Negra Tulum - 3 min drive
  • Cenzontle - 3 min drive
  • Gitano - 3 min drive
  • Arca - 2 min drive
  • Funky Geisha Tulum - 2 min drive
Map

About this property

Gramercy Tulum

Placing you 0.1 mi (0.1 km) from Tulum Beach and 0.3 mi (0.5 km) from Sian Ka'an Biosphere Reserve, Gramercy Tulum offers an airport shuttle (available 24 hours) for MXN 3000 per room. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy, or reflexology. Other highlights include a bar/lounge and a garden. Fellow travelers say great things about the helpful staff and beach location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 48 rooms

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • On the beach
  • Free beach club
  • Ecotours
  • Scooter/moped rentals

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Picnic area
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible parking

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 120–500 for adults, and MXN 120–500 for children
  • Airport shuttle service is offered for an extra charge of MXN 3000 per room (one-way)

Children & extra beds

  • Rollaway beds are available for MXN 35.0 per day
  • Airport shuttle service for children up to age 12 costs MXN 0 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1000 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Ecolab (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Los Amigos Beach Hotel Tulum
Los Amigos Beach Hotel
Los Amigos Beach Tulum
Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Does Gramercy Tulum offer free cancellation for a full refund?
Yes, Gramercy Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gramercy Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Gramercy Tulum?
Yes, cats and dogs are welcome. There's a charge of MXN 1000 per pet, per stay, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Gramercy Tulum?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Gramercy Tulum?
Yes, an airport shuttle is available. The charge is MXN 3000 per room one-way.
What are the check-in and check-out times at Gramercy Tulum?
You can check in from 3 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Gramercy Tulum and nearby?
Onsite recreation at Gramercy Tulum includes ecotours. Enjoy amenities like spa services, a picnic area, and a garden.
Are there restaurants at or near Gramercy Tulum?
Yes, there's an onsite restaurant.
Does Gramercy Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Gramercy Tulum like?
Gramercy Tulum is a short 1-minute walk from Tulum Beach and 6 minutes' walk from Sian Ka'an Biosphere Reserve.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Kelly, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, Most rooms look the same on the inside so the few pictures on the website are representative of most rooms. THey are all beautiful, The main difference between them is the views.
James, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charlene, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jenny, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous tranquil getaway. Steps from the ocean
Memphis, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Beach, great staff!
Verified Expedia guest review

10/10 Exceptional

Love the Cabana I stayed in! Please don’t do away with Kiin if you upgrade. Ricardo and Ivy were wonderful! We
Genevieve, 2-night family trip
Verified Expedia guest review

8/10 Very good

I had an awesome time at this place, especially because of the staff! Ivy at the reception, you the best, victor at the restaurant, such a hard working and lovely person. Ivy and the rest of the staff thank you from the bottom of our hearts
Verified Expedia guest review

8/10 Very good

Flavio, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property location was incredible, in that we were the last hotel property on the beach so it felt like we had the beach to ourselves. Our room was a beachfront bungalow so you could walk out the sliding front door and step onto the beach…Amazing! To make the stay exceptional the entire staff was extremely polite, kind and helpful…you could feel the sincerity. Loved this place and would definitely return.
David, 4-night romance trip
Verified Expedia guest review