Hotel Elena

Photo gallery for Hotel Elena

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In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Overview of Hotel Elena

Hotel Elena

3.0 star property
City-center Puebla Historic Center hotel with restaurant

8.0/10 Very good

99 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Restaurant
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
Main amenities
  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free grocery shopping service
  • Front desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Refrigerator in a common area
For families
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free grocery shopping service
  • Cable TV service
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Zocalo Square - 3 min drive
  • Puebla Cathedral - 4 min drive
  • Angelopolis Commercial Center - 18 min drive
  • Great Pyramid of Cholula - 29 min drive
  • Africam Safari - 39 min drive
  • Val´Quirico - 38 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 45 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

About this property

Hotel Elena

Hotel Elena features a rooftop terrace and puts you 3.7 mi (6 km) from Angelopolis Commercial Center. Guests will have free perks like WiFi, valet parking, and self parking. Other features include a snack bar/deli and a terrace. Fellow travelers say good things about the helpful staff.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms


  • Check-in time from 2:00 PM - 11:30 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Coffee/tea in a common area
  • Shared microwave
  • Shared refrigerator
  • Snack bar/deli


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Rooftop terrace


  • Upper floors accessible by stairs only


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 60 for adults and MXN 60 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.


This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Colonial decor, nice staff, and very helpful.
Sandra, 2-night trip
Verified Expedia guest review

2/10 Poor

Go somewhere else
The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
1-night family trip
Verified guest review

10/10 Exceptional

Esther, 1-night trip
Verified guest review

10/10 Exceptional

Aleksandar, 1-night business trip
Verified guest review

6/10 Good

Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente place, very close to down town city and many other places to eat and shop!
5-night family trip
Verified CheapTickets guest review

6/10 Good

The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
4-night romance trip
Verified CheapTickets guest review

8/10 Very good

Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything very good clean and the hospitality very friendly and staff very helpful
Maggie, 1-night family trip
Verified Travelocity guest review

6/10 Good

Edgar Alberto, 1-night trip
Verified guest review